THIS SAYS IT ALL. It took them 4 years to respond to my review. Do not trust this company. Staff stole my goods. Even after showing photo graphic proof of what was collect & what was delivered. Also my lawyers informed me that this company does not have the correct legal licence to operate in Thailand. Not but lies from the French sales guy
19 June 2025
Unprompted review
Reply from DocShipper Group
Hi Chris,
Thank you for your updated review.
You’re right — we did respond to your original 2023 message only recently, and we understand how this may have added to your frustration. While we regret the delay in our reply, please note that it was not intentional but rather an oversight due to internal transitions at that time.
That said, we maintain our position: after a full internal investigation, we found no evidence of wrongdoing or loss caused by our teams. We reviewed the photos and shipment details carefully, and all discrepancies were documented transparently.
Regarding the claim that we are not legally operating in Thailand, this is factually incorrect. DocShipper operates in full compliance through licensed local entities and partners. If your legal representatives have questions, we are happy to respond formally.
We remain open to dialogue through the appropriate channels.