I placed an order for one of my favourite treats of all times, and it was quickly shipped. However, the courier caused me some serious problems. Ryan, who helped me, kept me updated as he battled with them to get my order delivered. What makes it extra special is that he made the effort to call me in person and talk to me, not just by email. It's the personal touch which is extra special. 100000% will order again (but will see if we can use a different courier, even if it costs a bit more!)