Review of PureGym UK - Letchworth


Rated 3 out of 5 stars

Really nice friendly staff

Really nice friendly staff, clean and well equipped. Biggest problem is they won’t turn the aircon on and it’s like an oven in there . Many people have complained but nothing gets done ! Very disappointed

12 June 2025
Unprompted review

Reply from PureGym UK

Hi Stevie, thank you for taking the time to leave us this review.

We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure we meet these requirements and provide good air movement around the gyms. These levels are based on size of the gym, and occupancy levels, and are regularly monitored.

All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes.

Thanks, PureGym