Most of the reviews on this platform relate to "events" in one way or another, my review relates to a sunday lunch we arranged in May, let me remind you this supposed to be a four start hotel so expectations which is why we booked.
The experience was awful bought about by the noise and disruption caused by what looked like several families and about ten very young children running amoc.
staff were reluctant to approach the families so we were subject to excessive noise and children just standing on the seats and literally running amoc but still the staff were reluctant to approach them.
All I could extract from a very indifferent manager was that they were a family friendly business, but was unable to get through to him that as such we were treated like second class customers and therefore were forced to put up with a noise reminicent of a Mc Donalds fast food outlet.
Because of the blatant indifference to our experience I insisted on a discount that would more reminicent of a Mc Donalds fast food. Never again ! Management that is focused on turnover rather than a standard that the prices charged should reflect on all that choose to enter the premises. Never again my ears would be unable to sustain the noise !!