There was a time where this was a reasonable company providing good service. Those days, at least in the eastern suburbs of Adelaide have ended and it appears to me that they are in total disarray with shocking management.
A service person from Blackwood came out and provided absolutely incorrect information creating an enormous amount of stress and chaos. A pump that needed to go for repair sat unlooked at for almost 2 weeks. They then ordered the part and said I was in transit but it took another week before I called again and they said it was being tested and would be installed. It was meant to be installed today and I arranged to stay home haven't received an SMS. No one turned up and when I called late in the afternoon to question what was happening I was told that someone was off sick they knew that but didn't bother to call me. I was told someone may still come but no one did arrive I was told abruptly by Michael that it may be another week. In the meantime the pool looks terrible. They all blame each other and no one takes any responsibility for anything.
Equipment that I purchased there stops working generally to start of the warranty period. They don't really care about their customers and they're disorganised. This could not be a worse or more stressful customer experience