Review of PureGym UK - Llantrisant


Rated 1 out of 5 stars

Pure gym membership

I signed up to pure gym
Just required access for the lift to use the machines which are upstairs as I have had knees and stairs are difficult! cane back told me I needed an induction as it assumed I was wheelchair user tried to book an induction told me I didn’t need one tried to use my pin wouldn’t let me , daughter spoke to person in gym they assess me and let me in wouldn’t Kat me use my pin to use the lift to come back down ! Then had a message telling me my membership has been suspended tried to contact said reply within 12hrs 28hrs later still no reply not a very good service !

1 April 2025

Reply from PureGym UK

Hi Lianne. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager as they should be able to advise and assist you further with this.

Thanks, PureGym.