Great food, Appalling, cheapskate delivery
The food side is fantastic however, they are let down by using the worst UK delivery company - Yodel. They consistently do not follow delivery instructions. I've raised this concern, but it's not been responded to. I don't understand how such a good product can choose to be delivered by such a poor delivery service. especially when you're paying £5 for delivery! I'm giving them one last try before cancelling.
Reply from HelloFresh UK
Hello Andy,
Thank you for your review, we appreciate your feedback.
We are very sorry to hear the courier did not follow your instructions on where to leave your box. As a leave safe service, we provide the option to select a designated safe location for your box to be left in case you are not in.
The courier needs to follow the instructions precisely, so we apologise if that was not the case. We will be sure to follow up on this with them and see to it that it does not happen again.
We apologise for the issues you've been experiencing, and we appreciate your willingness to provide us with the necessary information to investigate and address the situation. We've sent you a direct message on this platform to gather more details and find a resolution for you.
When you receive our message, please kindly reply with your full name, email address, phone number, and HelloFresh customer ID.
You can find your customer ID in your account settings under 'Account Info' or by following this link: https://www.hellofresh.co.uk/account-settings/account-info
Thank you for your cooperation, and we're looking forward to assisting you further.
Kind regards,
Alex
The HelloFresh Team