Gave a rating of 1 as there isn't anything lower! I had an NHS appointment for physiotherapy. The female receptionist was so rude and abrupt. I was told in a phone conversation to come at 10:00, only to be told when I arrived that appoint was 11:45, as I couldn't come back I wanted to rearrange. The receptionist was really rude and told me that wasn't possible. As I started to leave she asked me "what reason shall I put down for not attending?". Not my problem!!! Hope the NHS don't get charged for this appointment. I have previously had a private appointment at the same place, as I was paying for this myself they couldn't have been nicer. Regardless of whether its NHS or private common courtsey costs nothing!