Appalling customer services. It's all India based, and you can not get a straight answer out of them. I had to work as a go-between as my partner is hearing impaired and can not understand the thick Indian accent. I struggled too. Nobody in India could give a straight answer on the cost of the last bill, ranging from £41 to £681. Answers were hazy, incoherent, and they just would not listen or understand what we were saying. The web chat was even worse!!

Rang to complain to the head office - to speak to their legal team as they were in breach of Disability Discrimination Act, and was just put through to India again.

We found a contact number through one of the Three stores (who couldn't help, only India could do it) for people with disabilities and managed to get the issue sorted (UK based). They were as shocked as we were over the total incompetence of the India call centre. Happily enough to say, we have now left Three and will never, ever go back.