Friendly, open and honest... a rare thing in car hire. I know the industry and had purchased everything I needed in advance, including cdw, over the internet in my own language. There was no attempt to "upsell" (I wouldn't have bought), 4/5 because of the stupid rental prices for snow-chains, €146 a week - I asked about prices and the lady really didn't push it because she knew she wasn't going to make a sale.

If you are renting to go into the mountains be aware that most supermarkets near the Alps sell snow chains for around €40 so you are much better off buying your own locally.