I was browsing for a bed and mattress. After 3 or so minutes Luke came over to see how I was getting on. He was very helpful, and not pushy in any way. He left me to continue my browsing. After a while I had decided on what I wanted to buy. Luke was continually helpful throughout the purchase process, including the both of us, at my suggestion, going back to see the items that I had chosen. I would recommend him to anyone going to the Reading branch.