arrived after 3 weeks
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The order process is fine and the product was very good. However the return process is a nightmare. I did order the wrong size and immediately ordered a bigger size. I requested a return of the o... See more
Company replied
All good, no problems with Zoro or the item. However, courier could have posted through the door which it could have done.
Company replied
I have flagged problems (politely, via phone and email) with Zoro’s shopping cart, checkout and quotation facility several times over the last two years, but little ever seemed to be done to recti... See more
Company replied
Company details
Information provided by various external sources
We offer an easy & innovative experience for customers to find and buy what they need in our wide range of products, for a fair price, underpinned by great service. Zoro makes it quick and easy for all industries, professions and trades to get the tools and equipment they need.Zoro's extensive range of over 100, 000 products includes everything from power tools and chemicals to personal protective equipment, from all the leading brands, with many items available for next day delivery. Zoro offers a great delivery service, superior customer service, super competitive prices and a wide range of products all available under one roof. The Zoro brand was launched in the US 2011 and is part of the Grainger family which includes W.W. Grainger, Inc., with 2016 sales of $10.1 billion, is North America's leading broad line supplier of maintenance, repair and operating products, with operations also in Asia, Europe and Latin America.
Contact info
65 Chartwell Drive, LE18 2FS, Leicester, United Kingdom
- 0800 009 6761
- support@zoro.co.uk
- zoro.co.uk
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Zoro's as usual
Great service from Zoro's as usual, Fast delivery ,and we know your customer service is excellent ,so no need to worry there.
My wife has applied Anti Spider mist where she needs it, so just waiting for results sometime in the near future. As for me,I love spiders Ha ha, so I'm great. HA HA HA !!
20 July 2025
Unprompted review
Reply from Zoro UK
Good afternoon
Thank you for sending your feedback in relation to your recent order. I am pleased to hear that you are continually satisfied with the service you receive from us. Long may this continue..
Kind regards
Helen@Zoro
Reply from Zoro UK
Good morning
Thank you for taking hte time to review your recent experience with us. I am pleased to hear that this has been so positive.
Kind regards
Helen@Zoro
The clothes dryer i bought was £50…
The clothes dryer i bought was £50 cheaper than their competitor and they charged an extra £6.99 to get it to Orkney - where as the other one wanted... wait for it.... £110 to deliver a £200 whirley to Orkney. Fast delivery and no issues. would defo recommend.
8 July 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to review your recent experience with us. I am pleased to hear that our prices are competitive and that our delivery charges are super cheap compared to other companies...
Kind regards
Helen@Zoro
I ordered a large tree container…
I ordered a large tree container yesterday morning. It arrived 7.30am today! Even Amazon don't deliver that quickly. Amazing service and the container, which is for a pot bound wisteria, was an absolute bargain.
30 July 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to send us your feedback in relation to your recent experience with us.
I am pleased to hear that the delivery was so efficient. Hope your wisteria is happy in its new 'home' and continues to flourish for you.
Kind regards
Helen@Zoro
Scammed! Beware
If i could give zero i would’ve done it. I ordered 3 items- 1 because by adding it i could get free delivery. I paid through PayPal. All items were in stock when ordering. I received the item that i added for free delivery(not needed) and in the box was the ‘not needed’ item but invoiced for 2 items of which 1 i needed i didn’t receive. Yet… they had the cheek to resubmit a payment. I did not approve a payment for the same item. I sent a message to cancel the order but it was ignored. I’m contacting the ombudsman and PayPal to open a dispute.
29 July 2025
Unprompted review
Reply from Zoro UK
Good morning
Firstly, thank you for taking the time to send us your feedback in relation to your recent experience with us. I would have called you to discuss these issues, but unfortunately there isn't a phone number on your account.
I have looked into the issues you have brought to our attention and can confirm the following:
Two of the three items that were ordered were delivered last week. They were delivered separately and have both been invoiced. The third item had a due delivery date of 05/08/25 (today). I have spoken to the warehouse this morning and they have advised that there is a delay with the goods being received by them; they advised that this item would be with you by the middle of next week, so I have now requested that this is cancelled, as per your earlier request - I'd like to apologise that we hadn't acted on this last week when we received your original email requesting this cancellation.
Regarding the payment/s - we take a pending authorisation at the time of an order being placed and then we invoice for goods as they are dispatched; this is not an additional payment; but apologies if this isn't clear at the time of orders being placed.
If any of the items are no longer needed, we do have a 30-day returns policy and you can request to return these for a refund if you so wish.
Kind regards
Helen@Zoro
Easy to follow websiteEasy
Easy to follow website, easy ordering and easy payment
25 July 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to send us your feedback in relation to your recent purchase with us. I am pleased to hear that the process was nice and straightforward for you, from navigating the website through to checkout.
Kind regards
Helen@Zoro
Excellent customer service.
The item did not fit. But the customer services were brilliant. Handled my refund quickly.
21 July 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to send us your review and feedback in relation to your recent order.
I am pleased to hear that you were satisfied in how we dealt with your refund.
Kind regards
Helen@Zoro
To the point and sharp...like their misspelt namesake
Ordered products at a good price and was delighted to have done so.
The out of stock profucts was promptly despatched as soon AS IT RETURNED TO STOCK.
4 July 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to send us your feedback in relation to your recent experience with us.
I am pleased to hear that you are pleased with the service you have received.
Loving your play on words in the title!
Kind regards
Helen@Zoro
YAttention to detailour attention to detail after a slight…
Your attention to detail after a slight problem to correct matters quickly .
10 July 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for your review and for taking the time to leave one, it really is appreciated.
Kind regards
Katherine@Zoro
Garbage
Garbage - dispatched the wrong item, thereby delaying my project. Now I’ve got the hassle of returning the incorrect item. Really disappointed with Zoro U.K.
11 July 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to leave a review. In order to help you and avoid any further inconvenience could you contact us and we can assist with the return. I am so sorry for any inconvenience in receiving the wrong item, sadly mistakes happen and we always try and rectify them without any further issues to our customers.
Please email suuport@zoro.co.uk and we will get this sorted.
Kind regards
Katherine@Zoro
Terrible company
Placed an order for an air con, that was showing in stock at the time I placed order, and my credit card charged. And money held as a pre authorisation . Order due to be delivered on the 9th July, I called today to confirm all is fine, and agent I spoke to advised all is going ok with delivery confirmed for the 9th. After a few hours I received an email letting me know that the my order has been cancelled as the item is no longer available. This was the 1st time I had placed an order with this company and it will also be the last. Not a company I will do business with or will advise any one else to, as was really in need of a portal air con, and now the one I want is out of stock everywhere, so cannot get that one any more, such a useless company
7 July 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for your review and taking the time to leave one. I am so sorry to hear that you have had a negative experience with us and after looking at this order, sadly the item appears to of been discontinued so unable to fulfil your order. Money has not been taken as only taken at point of dispatch if that helps at all.
If you wish to discuss this further please do not hesitate to contact support@zoro.co.uk
Kind regards
Katherine@Zoro
Quick response to damaged item
After I received a badly packaged and damaged item this was immediately rectified by Zoro who replaced the item and are improving their packaging.
27 June 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for your review and taking the time to send one in, we really do appreciate it.
I am so pleased that we managed to rectify the situation with your order and ensure everything was resolved to your satisfaction.
Kind regards
Katherine@Zoro
Excellent product
Excellent product, costs, delivery all expertly done thankyou
3 July 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for taking the time to leave a review it really is appreciated. We are so pleased that you are pleased with the order and service provided.
Kind regards
Katherine@Zoro
Absolute joke
Ordered some aircon. Eventually they cancelled the order. When asked they said they were putting the price up and I could reorder. Obviously not happy but it's so hot I did reorder. They've just cancelled this order as well. As far as I can tell they've not updated the prices on the website yet. Even if this isn't some sort of scam they're grossly incompetent.
3 July 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for your review. I am so sorry that you have experience this with us. Please could I ask for some further information so I can look into this for you. I would love to be able to look into this more deeply and find a resolution for you.
Please get in touch via support@zoro.co.uk
Kind regards
Katherine@Zoro
Terrible service!
Terrible service. I waited 4 weeks for a delivery that still didn't arrive. Instead I was fobbed off with a delivery photo which didn't remotely resemble the item I ordered or my address!
I eventually received a refund for the item but not the £4.99 delivery charge.
It is outrageous to expect customers to pay for non delivery!
I emailed customer service to request a delivery charge refund and was completely ignored. DO NOT ORDER FROM THIS COMPANY. There are other far more ethical companies.
EDIT: Having left a negative review I have finally received the delivery charge. The company reached out to me and apologised profusely. They admitted that they should have refunded the delivery charge automatically. I hope others will benefit from lessons learned by Zoro. I am now satisfied with the outcome.
5 May 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for your review and apologies for the issues you have experience with your order. If you would like to reach out to me I will ensure that the delivery charge is reimbursed to you and look into the issues you have experienced. Please send an email to support@zoro.co.uk
Kind regards
Katherine@Zoro
Good morning
Further to previous correspondences, I am pleased to hear that you are now satisfied with the outcome. It is a shame that we hadn't actioned the full refund initially and that you had had to chase us for this.
Kind regards
Helen@Zoro
Useless
Useless. Made an order, waited a week before contacting them to ask where the order was. I was told it had been lost in transit. I was offered a replacement or refund, I opted for replacement as I was assured I’d have the item in 3-5 business days, 10 days have now past with no order and they are extremely slow at trying to process a refund. Avoid
27 June 2025
Unprompted review
Reply from Zoro UK
Good afternoon
Thank you for taking the time to leave a review. I can see that the original order was not delivered and the replacement order was cancelled due to lead time. I will ensure that the refund is processed and back on the original method of payment. If you would like to discuss this further please email support@zoro.co.uk
Kind regards
Katherine@Zoro
Absolutely shocking company to deal with
I ordered a generator from Zoro but decided to cancel the order 11 hours later. Four days later I received an invoice from Zoro and a few hours later the cancelled generator was delivered. I contacted Zoro customer service and was told that I would have to arrange tracked delivery to their return address at my expense. It was only after me pointing out some of the finer details of the Distance Selling Regulations and advising Zoros customer services agent that I was happy to let my solicitor deal with this issue that I received a return advice. I then contacted Zoros customer service to arrange a suitable date for collection which was last Wednesday. They sent our local postie to collect but I explained to him the size of the ‘parcel’ so he contacted Parcelfarce to explain the problem. I called Zoro customer service again this morning and now I am waiting for an update on collection which may or may not happen. Absolutely shocking service and beyond belief that Zoro seem to think that regulations do not apply to them. Oh, and I’m still waiting for them to refund me. I can see my solicitor being busy.
27 June 2025
Unprompted review
Reply from Zoro UK
Good afternoon
Many thanks for the review. I am so sorry for any inconvenience this order has caused you. When an order is time is placed there is usually a 30 minute window of being able to cancel it before the item(s) are picked and packed by our warehouse team, so on this occasion we were unable to cancel the order. After looking at your order I can see that the goods have been collected today and once received back then the refund will be processed back on the original method of payment. If you would like to discuss this further please contact support@zoro.co.uk
Kind regards
Katherine@Zoro
The process was straightforward from…
The process was straightforward from order to delivery
26 June 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for leaving such a lovely review, it really is appreciated.
Kind regards
Katherine@Zoro
Excellent service yet again
Excellent service yet again, and also being kept informed every step of the way helps
26 June 2025
Unprompted review
Reply from Zoro UK
Good morning,
Thank you for leaving such a lovely review, it really is appreciated.
Have a lovely day
Kind regards
Katherine@Zoro
Very poor
I ordered a sprayer on 12th May with delivery date set for 15th, got to the beginning of June and still hadn't received item so I cancelled the order only for them to deliver a few days later, which would have been good if it was a complete package. Lots of bits missing and now I can't get replacements or refund
12 May 2025
Unprompted review
Reply from Zoro UK
Good morning
Thank you for your review and I am so sorry that you feel disappointed in our service. If you would like to reach out to us with the order details I will look into this and either arrange a replacement or refund.
Kind regards
Katherine@Zoro
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.