I used to love Zooplus and still appreciate that I can find products that I cannot get elsewhere, such as calming cat food and pheromones. But whereas an order used to arrive within days, it is now ta... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had been using Zooplus for a long time & then in 2023 something changed. Delivery times got longer & longer as well as the customer service becoming less effective. Delivery times quoted are n... See more
Company replied
I am a zooplus customer for years, the quality of the articles, particularly the dog food is high BUT Over the last 2 years the delivery service is absolutely abysmal. I don't know why it says deli... See more
Company replied
I was very disappointed with my zooplus delivery from GLS which arrived on 7th November. The packaging was broken open and the contents were left exposed to the elements, there was a tear in the cat l... See more
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Company details
Written by the company
zooplus - your pet shop with pet supplies and pet products for cats and dogs in UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cage, aquarium, aquatics.
Contact info
Ireland
- zooplus.ie
2.3
Poor
892 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent products and customer service but terrible delivery service
Excellent products and I have had no issues with them. But the delivery service is shocking and is getting worse, always late and never within the rime frame specified. Please bring your delivery service in line with your excellent products and excellent customer service!
4 May 2026
Unprompted review
Reply from zooplus.ie
Thanks for sharing such balanced feedback, Colette.
I’m really pleased to read your kind words about our products and customer service — that level of trust truly means a lot.
At the same time, I’m sorry that the delivery experience has been letting you down.
I completely understand how frustrating it is when parcels arrive late or outside the indicated timeframe, especially when everything else meets expectations.
For Ireland, orders are dispatched from our EU warehouses rather than the UK, and delivery times can vary depending on stock availability and the carrier’s local performance. If it helps, we explain how dispatch and delivery timeframes work here: https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-.
Your feedback is genuinely appreciated and helps keep a strong focus on improving this part of the service.
Thank you again for your continued support and for taking the time to share your experience so openly.
Team zooplus
Poor customer service
Each time I place an order, the package has taken weeks to arrive, with no explanation, apology, or alert. I am now waiting nearly 7 weeks for my latest order, and definitely will not be ordering again. I would not recommend this service. Furthermore, they will not refund me despite my request to do so.
6 May 2026
Unprompted review
Reply from zooplus.ie
Hi Susan,
I’m really sorry to read about your experience. Our delivery times are outlined here - https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched- - but what you are reporting is something that requires investigation.
Unfortunately, I couldn’t locate your account details based on the information shown here. For privacy and security reasons, I’m not able to look into individual orders publicly on Trustpilot.
If you could please get in touch with our customer care team via https://www.zooplus.ie/contact_form/, or follow up on any existing communication and reference your Trustpilot review, I’d really like our team to review what’s happened and see how we can assist you further.
Thank you for taking the time to share your feedback — it’s important to us, and I’m genuinely sorry for the disappointment caused.
Team zooplus
experience has gone downhill completely
I was a loyal customer of Zooplus for 3 years and genuinely liked their service. However, ever since they switched their delivery partner from DPD to GLS, the experience has gone downhill completely.
Every single order started arriving weeks late, and more recently, my packages haven’t even arrived at all. I’ve contacted customer service multiple times, but they were never able to provide a proper solution — which is honestly quite disappointing.
Based on my recent experiences, I can no longer recommend ordering from them.
5 May 2026
Unprompted review
Reply from zooplus.ie
Hi Zsuzsanna,
I’m really sorry to read how disappointing your recent experiences have been, especially after being a loyal zooplus customer for three years. I completely understand how frustrating that must have been.
Unfortunately, I can’t locate your details in our system based on the information shared here. Because of privacy reasons, I’m unable to look into this further publicly, and it would be great if you could, please get in touch with us directly via the contact form on the zooplus.ie website, or follow up on any existing communication with us, and mention your review so that we can prioritise your query correctly.
Thank you for taking the time to leave this feedback – we look forward to making things right for you.
Team zooplus
Terrible delivery times
Terrible delivery times.
The dog food I ordered 6 days ago was shipped from their warehouse in Poland. I was told it could take up to 4 days once the parcel reaches Ireland to be finally delivered. It still hasn’t reached Ireland.
4 May 2026
Unprompted review
Reply from zooplus.ie
Hi Umberto,
I’m really sorry to read about the frustration caused by the delivery time — I completely understand how disappointing it is to be left waiting, especially when it’s food for your dog.
I can see your details in our system, and, for security and privacy reasons, we will communicate with you via our official channels and do our best to make things right for you.
Thank you for your patience so far, and I hope we can get this clarified for you as soon as possible.
Team zooplus
Goodbye Zooplus
I am a zooplus customer for years, the quality of the articles, particularly the dog food is high BUT
Over the last 2 years the delivery service is absolutely abysmal.
I don't know why it says delivery within 3-6 working days, the norm is now 14 days. That's it, after this delivery I will not order anymore.
I had enough.
2 May 2026
Unprompted review
Reply from zooplus.ie
Hi G,
Thank you for taking the time to share your feedback, and I’m really sorry to read how disappointing the delivery experience has been for you. It’s especially frustrating when you’ve been a loyal zooplus customer for years and have always valued the quality of our products, only to see that confidence undermined by ongoing delays.
I completely understand why waiting around two weeks for deliveries, despite the stated 3–6 working days, would test anyone’s patience. This clearly isn’t the experience you should expect from us, and I’m sorry that the situation has led you to feel you have no choice but to stop ordering.
Unfortunately, I wasn’t able to locate your customer details in our system based on the information shared here. As Trustpilot is a public platform, I’m unable to look into individual cases directly for privacy reasons.
It would be great if we had that chance and review, in details, what’s been happening with your deliveries – please, if you could very kindly get in touch with our customer care team via the zooplus.ie contact form, or follow up on any existing communication, and mention your Trustpilot review, so the team can investigate this properly.
Your feedback about the delivery times is extremely important, and I’m genuinely sorry that we’ve let you down on this occasion.
Team zooplus
The delivery is terrible
The delivery is terrible, ordered two weeks ago and today I receive an email again that the delivery has been accepted. I don't understand this policy of theirs
1 May 2026
Unprompted review
Reply from zooplus.ie
Hi Danguole,
I’m really sorry to read how frustrating this delivery experience has been, especially after waiting so long for your order. I completely understand how confusing it must be to receive another “delivery accepted” message two weeks after placing the order.
I’ve been able to locate your details in our system, and, as we cannot go into details here on this public platform, we will communicate with you via our official channels.
Thank you for taking the time to share your feedback — it’s important for us, and I hope we can put this right for you as quickly as possible.
Team zooplus
The speed of delivery was fine but the…
The speed of delivery was fine but the delivery was shocking, the parcel was dropped inside my garden gate, bearing in mind we were at home, the driver didn't have the decency to open the gate to deliver to front door. The neighbourhood isn't the best and I'm surprised it wasn't taken. While looking back through the camera I saw the driver putting it just inside gate, my previous delivery from zooplus went missing and now I know why, hence now have camera. Review your delivery company. Last time ordering from you.
28 April 2026
Unprompted review
Reply from zooplus.ie
Hi Olwyn,
I’m really sorry to read about this experience. While I’m glad the delivery arrived quickly, I completely understand the delivery experience has caused you concern – especially given what happened with a previous order.
I can’t locate your details from the information shared here, so I’m unable to look into this specific delivery publicly.
I’d really encourage you to contact our Customer Care team directly via the zooplus website, mentioning this review. That way, we can make sure the issue is properly logged and addressed. For privacy reasons, I can’t do that part here on Trustpilot.
Thank you for taking the time to share your experience, even though it’s a disappointing one.
Team zooplus
Everything is ok just the delivery time…
Everything is ok just the delivery time is quite long.
15 March 2026
Unprompted review
Reply from zooplus.ie
Hello Lilia,
Thank you for taking the time to share your experience with us. I’m really glad to hear everything else met your expectations, and I do appreciate you pointing out the delivery time.
Feedback like yours helps us focus on where we can do better, and I hope your next order reaches you more quickly.
Team zooplus
Best customer service
This is the only website where I buy my pet’s food because they have the best customer service. Whenever I have a problem, they always resolve it quickly and in the best possible way!
15 April 2026
Unprompted review
Reply from zooplus.ie
It’s wonderful to read comments like yours, Eliene.
I truly appreciate your trust in zooplus and your kind words about our customer service. Knowing that our support makes a real difference when you need help is exactly what motivates us every day.
Thank you for choosing us for your pet’s food and for spreading the word.
Team zooplus
Generally very happy with the service
Generally very happy with the service, just be conscious to allow sufficient delivery time as can vary.
17 April 2026
Unprompted review
Reply from zooplus.ie
Lovely to read this — thank you for sharing your experience.
I’m really glad you’re happy with the service, and I appreciate you pointing out the importance of allowing a bit of extra time for delivery. It’s helpful feedback and sets the right expectations for other pet parents too.
Thanks again for choosing us.
Team zooplus
I'm using Zooplus for over 5 years
I'm using Zooplus for over 5 years, you can find high quality cat and dog food for reasonable price.
Fast delivery, great offers and trier packs.
16 April 2026
Unprompted review
Reply from zooplus.ie
Hi Clara,
Hearing from a customer who’s been with us for over five years truly means a lot.
I’m delighted that the quality, pricing and range — especially the offers and trial packs — have kept you coming back, and that delivery has been working well for you too.
Thank you for your continued trust and for recommending us to others.
Team zooplus
I would give it no stars if I could
I would give it no stars if I could, order and pay, then nothing ! Trying to get info on an update has been time consuming , will not be ordering anything else from them in the future, not worth the hassle and very unreliable, don’t even bother looking at their delivery times , mine hadn’t even left the warehouse a week later!
18 April 2026
Unprompted review
Reply from zooplus.ie
Hi Ellen,
I’m really sorry to read about this experience – I completely understand how frustrating it is to place and pay for an order, then be left without updates for days. That’s certainly not the level of reliability I’d want you to associate with zooplus.
I’ve been able to locate your details in our system, and, as we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.
Thank you for taking the time to share your feedback – even when it’s negative, it helps us understand where we need to improve.
Team zooplus
Reply from zooplus.ie
Hi Amy,
thank you very much for taking the time to share your feedback with us and sorry to hear your order has not been received.
I have located your details in our system, and, since we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.
Thank you.
Team zooplus
Prices are no longer attractive at all…
Prices are no longer attractive at all compared to local stores. There’s a strange policy of deleting product reviews and reposting items with zero feedback. It’s a pricing mess with fake promotions on overpriced products. Also, the delivery time leaves a lot to be desired.
16 April 2026
Unprompted review
Reply from zooplus.ie
Hi Robert,
Thank you for taking the time to share your thoughts — I’m sorry to read how disappointed you feel with your recent experience on zooplus.ie.
I understand your frustration around pricing and promotions We understand how frustrating this can be and want to assure you that we don’t take these decisions lightly: due to rising suppliers and logistics costs, some price adjustments across our assortment have unfortunately been unavoidable.
That said, we’re also reviewing our pricing regularly to ensure it remains fair and accurate.
We remain committed to offering value through benefits like free shipping on orders over certain amounts, regular discount codes, and our zooplus Club program.
I’m also sorry to hear your concerns about product reviews. I want to reassure you that reviews are moderated, not removed arbitrarily, and only those that don’t meet our guidelines may be declined. That said, I appreciate how this can look confusing from a customer’s point of view.
Regarding delivery times, I completely understand how disappointing delays can be, especially when expectations aren’t met. The good news is that we are constantly working on that to improve our service to you.
Unfortunately, I haven’t been able to locate your details in our system, so I can’t look into your specific case from here. If you’d like us to review this in more detail, please reach out to our customer service team directly via your zooplus account or the contact options on our website, mention your review as reference, and we will be happy to help.
Thank you again for your honest feedback.
Team zooplus
They're being really sneaky with these…
They're being really sneaky with these discount codes. I recently used a 20% off code for Felix and compared the order to my previous one. It turned out that the one with the discount actually ended up being more expensive. The prices of so many products are just way marked up
10 April 2026
Unprompted review
Reply from zooplus.ie
Hi Art,
Thanks for taking the time to share this — I’m really sorry to hear how frustrating this felt.
I understand why it’s disappointing to expect a saving from a discount code and then notice the total doesn’t look better compared to a previous order. I want to reassure you that our promotions are always applied exactly as advertised.
Unfortunately, I can’t locate your details from this review alone, so I’m unable to check the specific products or pricing you’re referring to. Our Customer Care team is the only option we have to assist you and will be happy to take a closer look and explain how the prices and discount were calculated for your order.
Reaching out to them directly will allow this to be reviewed properly and privately.
I appreciate you raising this, as transparency around pricing really matters to us.
Team zooplus
3 times i have ordered from this…
3 times i have ordered from this company and 3 times I've had issues with gls deliveries in Dublin!!!! I have mentioned this to both companies and zoo plus keeps using this company anyway. If you're ordering from them you could be delayed by 2or 3 weeks for your order. No one is helpful on the phone either. We have had to spend extra money buying dog food because we ran out while waiting for our order. It costs us extra each time we wait for delivery. one excuse from gls was the weather then it was protested in dublin, then our driver kept our delivery in his truck for 2 days and eventually delivered it when we complained. Amazon, DPD, UPS and others are able to deliver but gls are guaranteed to delay and not take responsibilities for there terrible service. Zooplus needs to take action.
12 April 2026
Unprompted review
Reply from zooplus.ie
Hi Nina,
I’m really sorry to read about your repeated delivery issues and the stress this has caused you, especially when it resulted in running out of dog food and having to spend extra money. That’s understandably frustrating, and it’s not the kind of experience I want customers ordering from zooplus.ie to have.
I appreciate you taking the time to explain what’s been happening with GLS in Dublin. While factors like weather or local disruptions can sometimes impact deliveries, what you’ve described is clearly not acceptable.
As I was able to locate your details in our system, and since we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.
Thank you again for speaking up – I’m genuinely sorry for the inconvenience this has caused you.
Team zooplus
Felix Deliciously sliced price is…
Felix Deliciously sliced price is unacceptable in this state. Poor my cats have to get used to something else now.
15 April 2026
Unprompted review
Reply from zooplus.ie
Hi Gabriela,
We understand how frustrating this can be and want to assure you that we don’t take these decisions lightly. Due to rising suppliers and logistics costs, some price adjustments across our assortment have unfortunately been unavoidable.
That said, we’re also reviewing our pricing regularly to ensure it remains fair and accurate.
We remain committed to offering value through benefits like free shipping on orders over certain amounts, regular discount codes, and our zooplus Club program.
Thank you again for your feedback,
Team zooplus
Cheaper and Generally Efficient
I was surprised to see the overall rating for Zooplus so low, as I have always had a great experience with them - have ordered from them since 2021. I find they are consistently cheaper than any local pet shops, with a fantastc variety of items. Their dispatch of items is always really quick, and when they previously used DPD for delivery, they were always efficient, with the delivery guys so nice to deal with - they always waited to lift the (heavy) box into the house. Admittedly the change to GLS hasn't always been great, but sometimes they're okay. They aren't always clear what day/time the delivery would arrive, with the delivery guys leaving the package at the door and running off before the door is answered but that is maybe more a GLS issue than a Zooplus issue?
15 March 2026
Unprompted review
Reply from zooplus.ie
What a lovely read, Emma — thank you for taking the time to share such a thoughtful and balanced review.
I’m really pleased to hear that zooplus has been your go‑to since 2021 and that you continue to find good value, a wide range and quick dispatch. It’s especially nice to read your comments about the DPD drivers helping with the heavy boxes — those little human touches really do make a difference.
I also appreciate you calling out the mixed experience with GLS. While delivery partners handle the final mile, feedback like yours is genuinely helpful and I’ll be sure it’s passed on internally, as clarity and care at delivery matter a great deal to us.
Thank you again for your trust and for sharing your experience so openly — it means a lot and really helps others when choosing where to shop.
Team zooplus
I would give -5 if it were an option.
I would give -5 if it were an option.
For the past year I have had nothing only stress from zooplus. Orders never delivered, delivered over a month later but mostly never delivered and refunded.
I last placed an order on 5 March, zooplus told me it is dispatched, today 6 April I receive an updated invoice with a credit for the biggest portion of my order. How can that be explained?
If it was dispatched and still 'in delivery' which it says on my account, why are they sending me a minus invoice and I've had zero other information or updates from them in 4 weeks.
I honestly cannot understand when every negative review, and there are many, is concerning their choice of courier, they continue to use the same one.
I can't get this cat food for 3 cats from anywhere else and zooplus know this, they don't care that my cats aren't getting the food. They don't care about their customers, they don't even care for their own company.
My order no. Is 436814647.
I've been a customer for almost 10yrs and this past year has been the most horrible stressful purchases I've made.
How can an order be dispatched and partly refunded 4wks later? The contents must never have been dispatched in the first place which means not only do they use an unreliable, disgraceful courier, they are lying. Unbelievable. There are poor company's out there but Zooplus are the worst in my opinion.
I'd rate temu and shein head and shoulders above Zooplus.
BTW, I haven't even got the refund or any notification of one. I'm assuming I'll get it with a minus invoice update. I don't want money refunded that I spent on food for my cats. I want the food I spent money on, that's how trade works. Its the animals who suffer, my cats are only getting dry kibble now and coming to me for their wet food and I can't give them it because Zooplus have let us all down AGAIN!
What part of pet food supplier does Zooplus not understand?
EDIT IN RESPONSE TO THEIR RESPONSE.....
MY GOD I HAVE TRIED ALL WEEK TO SEND A QUERY THROUGH THE ONLINE COMMUNICATION AND HAVE GOT AN ERROR, TRY AGAIN MESSAGE EVERY SINGLE TIME.
I also highly doubt the legitimacy of the recent positive reviews. Any company can make an error, I don't mind dealing with that on occasion but this has been consistent. I'll likely get my refund, place another order and go through the above again as that is all I know to expect for the past year. This company is on its knees IMO. No legitimate business behaves this way.
6 April 2026
Unprompted review
Reply from zooplus.ie
Hi SMC,
Thank you very much for taking the time to share your thorough feedback and sorry for the slow acknowledgement here.
I'm terribly sorry to hear what you experienced with your order, and it's always recommended that you get in touch with our customer care team whenever help is needed since we are not able to assist you here, publicly, for security and privacy reasons.
Your order ID that you kindly shared has allowed me to locate your details, and we will communicate with you via our official channels.
Thank you for your patience.
Team zooplus.
Excellent variety of dog food.
I have been purchasing dog food from Zooplus for the past number of months. They have a huge selection of food to choose from and it is quite easy to place an order. The items are always delivered within the advised timeframe.
17 March 2026
Unprompted review
Reply from zooplus.ie
Great to hear this!
I’m really pleased that our range of dog food and the ease of ordering have made a difference for you. Knowing that deliveries arrive within the expected timeframe is especially reassuring, so thank you for highlighting that.
I truly appreciate you choosing zooplus and sharing your experience with others.
Team zooplus
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