Zoofy Reviews 

4,510
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Excellent service from Yurii! He was incredibly professional, neat, and tidy throughout the entire job. He didn't just drill the holes and securely screw our PAX wardrobe frames into the wall—he also... See more

Company replied

Rated 5 out of 5 stars

This service makes it quick and easy to find quality contractors in Amsterdam. I have used it two times: once to install a new kitchen faucet, and just recently for furniture assembly. I was happy wit... See more

Company replied

Rated 5 out of 5 stars

Wesly and his colleague were professional, polite and flexible regarding the weather. They did an excellent job repairing my chimney and I would use them again. I highly recommend this company. Wesl... See more

Company replied

Rated 5 out of 5 stars

Booking through Zoofy was fast and convenient. The user interface is friendly, and I appreciated the timely notifications regarding my booking from start to finish. The professional assigned to my req... See more

Company replied

Company details

  1. Contractor
  2. Carpenter
  3. Electrician
  4. Handyman
  5. Painter
  6. Plumber

Written by the company

Zoofy is hét nummer 1-platform om direct een vakman te boeken. Snel, makkelijk & betrouwbaar. Dus heb je een lamp die opgehangen moet worden of een kraan die moet worden geïnstalleerd? Boek dan direct een vakman op een door jou gekozen datum en tijdstip. Zoofy. Ieder klusje zo gefikst!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

5K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(4,510)

1,182 reviews in the last 12 months

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Rated 1 out of 5 stars

After 3 weeks the ventilator is already…

After 3 weeks the ventilator is already broken. Because they forgot 1 screw?
I try-out to reach them and ask for my waranty but still no response. Please dont hire the starfisch Guy from SpongeBob, he does not know what he is doing, wrecked my expensive lamp, made weird changes to my electric system and he really takes his time (€hour;)
I paid 200% after an honest booking.
Very disappointed... and way to expensive!
I sent 1 star, but they changed that, why?
Can’t we post honest reviews anymore???
The scar is from the fan that hit my head and legs

19 June 2024
Unprompted review
Zoofy logo

Reply from Zoofy

Hi Angie,
I apologize for the inconvenience you've experienced. It's concerning to hear about the issues with the ventilator and the service provided. I can see that you've reached out to our customer service team, and we are committed to resolving this matter promptly and to your satisfaction. Please rest assured that we take your feedback seriously and will work diligently to address all your concerns.

Best regards,
Martijn

Rated 1 out of 5 stars

They have hiden fees.

10 June 2024
Unprompted review
Zoofy logo

Reply from Zoofy

Hi,
We're committed to transparency regarding all anticipated costs. Occasionally, a project may incur higher expenses than initially estimated, but this doesn't imply 'hidden fees.' We aim to communicate openly throughout the process.

Best regards,
Martijn

Rated 1 out of 5 stars

Plumber did not show up 3 times!

Extremely disappointed!
My radiator started leaking and I booked an urgent slot. The plumber arrived 2h later after telling me he will come in 30min. Ok, fine, delays happen.

Once he examined the radiator he then said he needs to order a new part. He then charged me 145Euros for inspecting the radiator. This is where the things went down hill. He made a new slot for a week after and never showed up, called me later saying he did not manage to get a part. Ok fine, delays happen, but timely communication would be highly appreciated.

Then booked a new slot a week after, but did not show up again! Called me several hours after the slot, saying he had to take his wife to a clinic for a check-up and that he would come 2h later. Did not come! Called me later, saying he is sorry and that he will come the next working day. DID NOT SHOW UP for the 3rd time! a few hours later that day I received an automatic email cancellation. He just left me hanging with unfinished job!

Wrote to the Customer Support, they replied 2 days later saying that they take this matter very seriously and will send someone new and reliable. Asked for the 3 preferred slots, it's been 6 days since I emailed them and I haven't heard from them at all!

Very frustrated, angry and with a leaking radiator! Paid 145 euros for nothing waited 3 days like an idiot! They clearly do not take this matter seriously and disrespect their own customers!

3 June 2024
Unprompted review
Zoofy logo

Reply from Zoofy

Hi Katya,
First of all, we sincerely apologize for the inconvenience and frustration you experienced with our service.
We completely understand how annoying it is to have to wait for a solution for this, in particular, with an urgent problem such as a leaking radiator.

I'm sorry to hear that, the communication and service from our side, far enough to have been. This is definitely not the experience we provide to our customers want and we will have this internal discussion, to be repeated in the future to avoid this.

We take your feedback very seriously and we will do our best to resolve this issue as quickly as possible. And one of our staff members will contact you to set up a new appointment at a time that suits you best.

We will make sure to have an experienced and dependable technician to the job is complete. Once again, our sincere apologies for the delay and any inconvenience caused. We appreciate your patience and trust, our aim is to be your problem as soon as possible to solve the problem.

Best regards,
Martijn

Rated 5 out of 5 stars

Very professional

Very professional

19 May 2024
Unprompted review
Zoofy logo

Reply from Zoofy

Hi Ed,
Thank you for your kind words! We're glad to hear that you found our service very professional. If you ever need assistance again, don't hesitate to reach out.

Best regards,
Martijn

Rated 5 out of 5 stars

Quick and effective match with a very…

Quick and effective match with a very good worker.

21 May 2024
Unprompted review
Zoofy logo

Reply from Zoofy

Hi!
Thank you for your positive feedback! We're glad to hear that we could quickly and effectively match you with a skilled worker.

Best regards,
Team Zoofy!

Rated 1 out of 5 stars

Terrible website

Terrible website. Impossible to find customer service. Do not recommend.

10 May 2024
Unprompted review
Zoofy logo

Reply from Zoofy

Hi,
Thank you for your feedback, although it's disappointing to hear that our website didn't meet your expectations. We understand the importance of finding customer service and would like to assist you.

On our website, we have a page titled "Customer service" where you can reach out to our team. If you're having trouble locating it, a simple Google search will provide you with our contact details.

We hope this helps and are here to assist you further if needed.

Best regards,
Team Zoofy!

Rated 3 out of 5 stars

Aleksander was good, Zoofy wasn't!

The three stars are not a reflection on how Aleksander did his work, but on Zooey's poor performance in solving the problem caused by the first cowboy they sent. Aleksander and his father did a good job of rectifying the mess.

19 April 2024
Unprompted review
Zoofy logo

Reply from Zoofy

Hi,
Thank you for your feedback. We appreciate your recognition of Aleksander and his father's efforts in rectifying the situation. We apologize for the inconvenience caused by the initial tradesman who did not meet expectations. We strive to ensure our customers are satisfied with our service and will take your comments on board to improve our performance.

If there's anything else we can assist you with in the future, please don't hesitate to let us know.

Best regards,
Team Zoofy!

Rated 5 out of 5 stars

Uitstekend

Wesly and his colleague were professional, polite and flexible regarding the weather. They did an excellent job repairing my chimney and I would use them again. I highly recommend this company.
Wesley en zijn collega waren professioneel, beleefd en flexibel wat betreft het weer. Ze hebben mijn schoorsteen uitstekend gerepareerd en ik zou ze zo weer gebruiken. Ik raad dit bedrijf ten zeerste aan.

14 April 2024
Unprompted review
Zoofy logo

Reply from Zoofy

Hi,
Thank you for sharing your positive experience with us! We're delighted to hear that Wesly and his colleague provided professional, polite, and flexible service, especially considering the weather. It's fantastic to know that they did an excellent job repairing your chimney. Your recommendation means a lot to us, and we look forward to serving you again in the future.

Best regards,
Team Zoofy

Rated 5 out of 5 stars

Good job

Randi did a great job to fix our roof. During the work he explained me what was the issue and told me all the details about he was going to fix the problem. Thanks!

10 April 2024
Unprompted review
Rated 1 out of 5 stars

Lost my Money for the worst toilet installation !

The service is terrible, After paying extra money for insurance that if something went wrong , they will fix it ( as advised by Zoofy), the toilet seat installation is done unprofessionally , and the toilet seat is moving around lose! , I have called with workmen, and got promises to fix it, then I got completely ignored! , I have connected Zoofy, and they promised that the worksmen will pass by and fix the toilet that is starting ti leak and cause damage, but the workesmen never showed up, and my emails to Zoffy asking either to fix my toilet are issue a refund are getting ignored !!!!

14 March 2024
Unprompted review
Zoofy logo

Reply from Zoofy

Hi,
Thank you for sharing your feedback. We understand your frustration, and we'd like to clarify that the warranty package was not selected or paid for. Consequently, we are limited in the solutions we can offer. In such instances, we rely on the tradesperson who performed the original task.

We acknowledge your request for more empathetic customer service. While our policies are designed to ensure fairness and consistency, we value feedback that helps us enhance our communication and service quality.

Thank you for sharing your experience, and we apologize for any inconvenience it has caused.

Best regards,
Team Zoofy

Rated 2 out of 5 stars

Very bad service by the technician

Very bad service by the technician, didn't fix my toilet problem, he changed unrelated piece and charged me 200 euros, this is a rip off. The only good thing is that they were on time, but what for?

18 April 2024
Unprompted review
Rated 5 out of 5 stars

Great work by Ashwin

Easy and reliable service for finding professionals.

29 March 2024
Unprompted review
Zoofy logo

Reply from Zoofy

Hi,
Thank you for your positive review! We're glad to hear that you're satisfied with Ashwin's work and find our platform reliable. If you need assistance again, we're here to help!

Best regards,
The Zoofy Team

Rated 5 out of 5 stars

perfect!

I want to leave a review of gratitude to the master Taras: he is a punctual, professional, polite, and competent specialist. I randomly chose your service on the internet and was very satisfied with his work. He arrived, worked quickly, and perfectly handled the task.

19 February 2024
Unprompted review

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