I ordered shutters and blinds in March, i have had any contact and phoned the office over a week ago and was assured I would be priority and would receive a call back. I have had no contact and have... See more
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Pretty poor service from a company I have used previously with no problems. Ordered blinds on the 16th April and told 3 weeks lead time, no problem. Booked in for fitting on May 23rd only... See more
Ordered blinds 5 weeks ago and due to be fitted today however last minutes call to advise issue with material Several phone calls later only to be told would be another 2 to three weeks Abso... See more
Gordon & Kyle fitted our shutters both lovely well mannered guys who did a fantastic job. We're so pleased with our shutters. We have an older property with no two walls or windows running straight b... See more
Company replied
Company details
Contact info
678 Glasgow Road, ML2 7SR, Wishaw, United Kingdom
- 0141 374 2213
- sales@zone.co.uk
- zone-at-home.com
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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James was excellent
James was excellent. Super efficient. Skilled workman. Friendly too. Thanks.
31 October 2022
Unprompted review
Reply from ZONE
Hi Lorraine,
Fantastic, we are delighted to receive your message and we will pass your very kind comments onto James, he will be so pleased to hear that you were happy with the service he has provided.
Thank you once again for placing your order with Zone Blinds.
Gillian
Pat, super fitter!
Pat called before arriving. Offered to take his shoes of before entering my property as it was raining.
Fitted blinds and explained how to adjust them if necessary. He made sure I was happy before leaving
31 October 2022
Unprompted review
Reply from ZONE
Hi Rae,
Excellent, thank you so much for taking the time to send in your message, we will pass your very kind comments onto Pat, he will be delighted that you have been so pleased with the service he has provided.
We would like to thank you for being a very valuable customer of Zone Blinds.
Gillian
Great service
Great service, professional, efficient and lovely staff. From the first calls with Gill and Liz, to fitting by Pat, the service was professional and friendly.
31 October 2022
Unprompted review
Reply from ZONE
Hi Donna,
Thank you so much for taking the time to send in your message it is really very much appreciated.
We will pass your very kind comments onto Gill, Liz and Pat all will be delighted to hear that you have been so pleased with the service that they have provided.
Thank you once again for placing your order with Zone Blinds.
Dawn
Zone Blinds - amazing
Zone blinds and shutters amazing what an amazing transformation they make to the house. So easy from start or finish. Fitters Gordon and Kyle did an amazing job and here very quick.
31 October 2022
Unprompted review
Reply from ZONE
Hi Ann,
We are delighted to hear that you are so pleased with your new shutters and glad that you are happy with the full experience from start to finish.
Thank you so much for taking the time to send in your message we really do appreciate it and we will pass your very kind comments onto Gordon and Kyle.
Thank you so much for being a very valued customer of Zone Blinds.
Gillian
We ordered 7 blinds from zone…
We ordered 7 blinds from zone (originally went to the showroom for 1), but were so impressed with the choice and very knowledgeable sales lady, we bought for other rooms as well. James our fitter arrived promptly (after giving me a call half an hour earlier), he was very polite, tidy, and quick fitting all blinds (also took away all rubbish). We would strongly recommend Zone blinds to others.
27 October 2022
Unprompted review
Reply from ZONE
Hi Shirley,
Thank you very much for taking the time to post this!
We are delighted that you are so happy with your blinds and the customer service we have provided. It really does make our day.
Thanks for recommending us, we look forward to working with your family and friends and hopefully yourself again at some point in the future,
Kind Regards,
Dawn.
Excellent service from James and Danny
Would highly recommend this company. My blinds were delivered and fitted by James who was well organised, pleasant and efficient. Measuring had already been done by Danny who was knowledgeable and able explain my options. All staff in this company that I spoke to over phone and in showroom were mannerly and knowledgeable about the business.
24 October 2022
Unprompted review
Reply from ZONE
Hi Margaret,
Many thanks for recommending us! We are delighted that you are so happy with our customer service we have provided. I have passed on your kind comments to James and Danny who are delighted.
We look forward to working with you again in the future,
Kind Regards,
Dawn.
The staff are so nice and go out there…
The staff are so nice and go out there way to help nothing is to much, very friendly, well mannered.Stevie is excellent,even the office staff there are excellent. (From tommy and pam)
28 October 2022
Unprompted review
Reply from ZONE
Hi There,
Thank you so much for taking the time to post this, it really does make us smile when people are so happy with the service we provide.
I shall pass on your comments to Stevie who I'm sure will be delighted.
Kind Regards,
Dawn.
James the installation fitter called me…
James the installation fitter called me to say that he'd be at my house with a time and he kept that. Fitted the blinds with no problems and very professional, gave me the information in how to use and how to maintain them. Very helpful and supportive. I would recommend ZONE highly, great service from when they measured to fitting.
25 October 2022
Unprompted review
Reply from ZONE
Hi Joe,
Thank you so much for taking the time to leave such a positive message!
I will be sure to pass your review over to James, I am sure he will be thrilled at the great feedback.
Thank you again for ordering with Zone.
Gemma
Will not use again.
I’ve rated the company at two stars as the quality of my blinds and shutters are great and they look beautiful however the customer service experience was awful. When checking my credit card statement I realised they had over charged me by £500, I called to highlight this and they agreed with me. It was then a 10 day battle to get my money returned to me. I was promised nearly everyday it was being processed however each day it never showed. I was given all sorts of excuses as to what the delay was which I couldn’t understand as to why it was so difficult to make a simple online transfer? I began to believe I was not getting this money back. Eventually 10 days later it was returned. Unfortunately after waiting 4 months for my shutters (which I was told when ordering to expect this timescale) on the day of fitting the joiner called in sick so I had to wait another week. I understand these things happen though. I was warned by a family friend to avoid this company but I didn’t listen. As I said the quality and finish is great however I won’t be using the company for my curtain orders due to my experience and I won’t be recommending to anyone.
1 October 2022
Unprompted review
Reply from ZONE
Hi Lauren,
We are so disappointed to hear that you have been so unhappy with our customer service, it's certainly not our intention to make you feel so distressed, we as a company try our best to give our customers the best experience possible when ordering from Zone Blinds.
We would like to apologise once again for the error we made with the balance due and also for the time delay with the clearing of the refund through the bank. I would like to advise that you will also be receiving a letter via post from our General Manager.
We are really pleased that you really like your Blinds & Shutters but we are so sorry that we have let you down in other ways.
Kind regards
Gillian
Great Job, quality and professional throughout.
From the time the ZONE estimator came around to measure, to fixing an installation date, to actual installation, it has been excellent. James the fitter gave us a time, arrived and installed effortlessly and very professional. Very happy with the finish and quality of the blinds. Highly recommend to anyone using ZONE.
27 October 2022
Unprompted review
Reply from ZONE
Hi Joseph,
Thank you so much for taking the time to send in your message, we will pass your very kind comments onto all involved especially James, he will delighted.
We are so pleased to hear that you have been so happy with the overall experience you have had with Zone Blinds.
It really does make our day to hear that you will recommend us to others, thank you.
Gillian
Fabulous service from showroom
Fabulous service from showroom
To fitting.
Had my shutters blinds fitted absolutely delighted with them , would definitely recommend to family & friends .Fitters Gordon &Kyle were amazing Thank you.
25 October 2022
Unprompted review
Reply from ZONE
Hi Caroline,
Thanks for taking the time to post these comments, it always makes our day!
I shall pass this on to Gordon and Kyle who I'm sure will be delighted.
Kind Regards,
Dawn.
Excellent service…
From the initial appointment to the fast friendly fitting by James today, I cannot recommend the team at Zone Blinds enough. Second time I have ordered from this company. Great service and delighted with my Blinds again.
25 October 2022
Unprompted review
Reply from ZONE
Hi Lisa,
That is fantastic to hear, we would like to thank you so much for taking the time to send in your message.
We will pass your very kind comments onto James and the team all will be delighted that you have been so pleased with your new blinds and also the service we have provided.
Thank you so much for being a returning customer, we really do appreciate your business.
Regards
Gillian
Everything from the initial visit and…
Everything from the initial visit and advice, to the installation from the funny and chatty Pat has been excellent. Highly recommended.
30 September 2022
Unprompted review
Reply from ZONE
Hi Chris,
Thank you for taking the time to send in your message, we will pass your very kind comments on to Pat he will be delighted.
We are so pleased that you have been so pleased with the full experience you have had with Zone.
Your feedback is so valuable to us and it really does make us so happy to hear that you would highly recommend us to others.
Thank you
Gillian
Impeccable customer service
Impeccable customer service, from enquiry, to measurements, to installation. I can't recommend these people highly enough.
21 October 2022
Unprompted review
Reply from ZONE
Hi Iain,
Thank you so much for taking the time to send in your message.
We are delighted to hear that you have been so pleased with the service we have provided throughout the process, we will pass your very kind comments to the team here at Zone.
Thank you once again for being a Zone customer.
Gill
The worst experience with a company i have ever had
It really takes a lot for me to leave a review on a company but this experience was so bad i felt i had to.
We ordered shutters from Zone Blinds in February 2022 for all windows and french doors after we had someone from the company come out and measure. We paid half of the cost upfront (c£2.5k in total).
We were told 12 week lead time.
We never actually got the shutters installed until July so about five months later. We were given false dates throughout this time (expected in on such a date, later changed, changed again . . . ). Note that we paid the remaining balance in advance of them coming out to fit.
However, one of the shutters did not fit as they had incorrectly measured when they first visited. This had to be rectified so again they ordered the shutters from China.
We received the new shutter on 20th October (3 months after). This is the wrong shutter and does not match the others in our house.
We now need to re-order again. We have been told we should not expect to receive the shutter until 2023. All of this means that we ordered in Feb22 and probably wont have fully installed shutters, the type we ordered until a year later.
Needless to say this is an absolute shambles. I honestly have never had such a poor customer experience. It is absolutely unreasonable to expect someone to wait for a year for a service that was quoted as being 12 weeks and having paid the entire balance which was about £2.5k. I forgot to mention that we were given £75 in credit after the first mess up but that is all.
I really hope people read this and decide to look elsewhere.
20 October 2022
Unprompted review
Reply from ZONE
Darren,
I am sitting at an airport tonight seeing your comments and I am really embarrassed reading this tonight. If you or any your family have ever had products from us in the past you will know this situation is not a reflection on the service we strive to provide and always try to look after all our customers.
I am sincerely sorry, as soon as the fitter left your home he told me that the replacement shutter arrived with wrong the configuration. Although its no consolation to you or I, but we investigated to see what happened and this was down to human error, when the order went to factory it was input wrongly. We sell hundreds of Shutters and it is very rare this happens, but when an error occurs, its takes the same amount of time to rectify.
I am truly sorry and hope to make this up to you some how. If you like, I will pop out and see you personally so I can apologise.
Could you contact me directly, to see if we can sort this out. Without customers like you, we would not have a business. If we manufactured Shutters we could fix this issue tomorrow but we dont and we are the same as all trades right now buying from China, were shipping and delays are causing havoc, so much so we are in daily contact with all shipping/freight companies.
As I said all that matters is we get you sorted and I know we have let you down, but if you contact me, hopefully we can sort ASAP.
Stephen Elliott
General Manager
ZONE
email: stevie.elliott@zone.co.uk
Beautiful blinds from Zone Blinds
Our wooden kitchen blind was fitted by James this afternoon. A lovely friendly guy who took the time to phone us to let us know he was on his way. When he was finished he asked us to let him know if we were happy with the blinds, which of course we were delighted with. We received first class service from Zone Blinds from the very start with the girls in the office right through to the experienced fitter, so much so, my sister is now going to get blinds from Zone too.
18 October 2022
Unprompted review
Reply from ZONE
Hi Mary,
Thank you for taking the time to post this, it really makes our day!
We are delighted to hear that you are pleased with the service you received and with your blinds. I have passed on your kind comments to James and the office staff.
Thank you for recommending us to your sister. We look forward to hearing from her and hopefully yourself again in the future,
Kind Regards,
Dawn.
Exactly how I pictured it
From the consultation with Steven who understood what we were after to the efficient and friendly installation from James, it was an all round pleasant experience. Kudos
18 October 2022
Unprompted review
Reply from ZONE
Hi there,
Thank you so much for taking the time to post this.
We are delighted that you are so happy with your experience with Zone Blinds and will certainly pass on your kind comments to to Steven and James.
Kind Regards,
Dawn.
First Class Service
Pat and Danny were both so helpful and friendly.
The service provided from picking our fabrics to hanging the curtains was first class.
The girls in the office were very friendly and helpful, too.
I wouldn't hesitate to use ZONE, again.
13 October 2022
Unprompted review
Reply from ZONE
Hi Sandra,
We are delighted to receive your message and would like to thank you for taking the time, we will certainly pass your very kind comments on to all involved especially Danny and Pat.
We are so pleased to hear that you have been so pleased with the service we have provided and also your new blinds.
It really does make our day to hear that you would use us again in future, thank you.
Gemma
James was brill knew his job very well…
James was brill knew his job very well took down old blinds and fitted new ones 5⭐ 😁
12 October 2022
Unprompted review
Reply from ZONE
Hi Joanne,
thank you so much for taking the time to leave such a wonderful review!
We love hearing about such positive experiences. I will be sure to pass your comments on to James who will be delighted by your feedback.
Thanks again for your order.
Many thanks
Gemma
Shaun was fantastic
Shaun was fantastic, got on with the job and fit my shutters perfectly, removed all packaging and explained how best to use them. I couldn’t be happier.
10 October 2022
Unprompted review
Reply from ZONE
Hi,
thank you so much for taking the time to leave such a wonderful review!
We love hearing about such positive experiences. I will be sure to pass your comments on to Sean who will be delighted by your feedback.
Thanks again for your order.
Many thanks
Gemma
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