It's over. Police are taking over ... I'm sorry to people who lost their money. Zonda crypto was promoted by FC Barcelona and ex Poland goalkeeper and polish cinema "celebrities" ... I'm sure they g... See more
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Can not get live support.SEPA Deposits take way too long to get credited 4 to 6 days. They keep claiming to include a title in SEPA transfer... I have no idea what bloody SEPA title is and Zonda doe... See more
without telling beforehand, asked for id verification Edit: since zondacrypto replied, i will reply here, i understand that it's legally required, but it should be extremely clear BEFORE the money... See more
Company replied
As long as you give positive feedback they won't do anything to check if it is fake or real experience. But if you write a negative feedback they will quickly question it. I wrote a negative and it wa... See more
Company replied
Company details
Written by the company
Opening a window to the world of investments! We’re creating the financial tools and education to bring less confusion and more power to people investing. Learn about crypto, nurture funds on our exchange and pay with your portfolio’s rewards. It’s all possible with zondacrypto
Contact info
Tähesaju tee 9, Office #10, 13917, Tallinn, Estonia
- support@zondacrypto.com
- zondaglobal.com
You should know
1.7
Bad
603 reviews
Replied to 47% of negative reviews
Typically replies within 1 week
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It's over
It's over. Police are taking over ... I'm sorry to people who lost their money.
Zonda crypto was promoted by FC Barcelona and ex Poland goalkeeper and polish cinema "celebrities" ... I'm sure they got paid.
24 April 2026
Unprompted review
RIP end of zondacrypto
23 April 2026
Unprompted review
Transfer has been “pending” for 2 days…
Transfer has been “pending” for 2 days already. Ridiculous. Site also kinda hard to navigate
17 April 2026
Unprompted review
I have my eth withdrawal pending and my…
I have my eth withdrawal pending and my friends also btc, PLN, sol etc, the support team is not responding to my email. I am very disappointed and I want my money processed immediately.
9 April 2026
Unprompted review
Still waiting for my withdrawals - Very poor communication
I have multiple withdrawals pending, some for more than 24 hours. The support team is not responding to my emails, and the system keeps asking for deposits even though I have already verified my account. They claim there are technical issues with their HOT wallet, but there is no progress. I am very disappointed and I want my money (170 EUR) processed immediately. Avoid this platform if you want your money on time!
Mèg mindig nem kaptam meg 3 hete várok rá emailra nem válaszolnak egyáltalán
7 April 2026
Unprompted review
Reply from zondacrypto
We understand that pending withdrawals and delayed responses can be very frustrating. At the moment, some withdrawals may take longer than usual due to temporary technical issues, but they are still being processed and this does not mean funds are lost.
Please reply here on Trustpilot with your email address so we can locate your case and help verify the status of your withdrawals.
All withdrawals doesn't work
Bitcoin transfers doesn't work - and they don't inform about it before you are making a deposit
Adding funds works - withdrawals doesn't work and there is no warning about technical issues affecting crypto transfers
2 April 2026
Unprompted review
Reply from zondacrypto
We understand how frustrating this can be. Delays affecting some crypto withdrawals may occur for technical or operational reasons, and we know this can impact the experience. Such situations do not mean funds are lost, and withdrawals are being processed on an ongoing basis.
Please reply here on Trustpilot with your email address so we can locate your case and help verify the status of your withdrawal.
KYC process is a pain
If I may, I would like to respectfully suggest that the KYC process at Zondacrypto could be improved to make it less tedious for all involved. It has been brought to our attention that there is an issue with the routine, and we acknowledge that this is causing concern. We are working to resolve the issues as quickly and efficiently as possible.
I have now completed the KYC process manually on five occasions, and on each occasion, after a considerable amount of time, I have received a message indicating that some additional information is required. Firstly, it was suggested that the data should be entered as it appears on my ID card, and then as it appears on my bank account (because the bank account is only in Italian, but the ID card is in both Italian and German).
However, it appears that the data is not being saved, so perhaps the best option would be to correct the error. If I may offer a suggestion, it would be to start the process from the beginning, although this would unfortunately result in a loss of almost 30 minutes on each occasion.
I must admit that I am struggling to comprehend this. If the support team is already aware of the potential issues with their KYC procedure, it might be beneficial to explore ways to simplify it, such as using caching or offering assistance to customers. It is understandable that customers may feel frustrated and that they are then faced with an additional expense of 10% on top of the spread.
Otherwise, the platform appears to be well designed and user-friendly, but I am unable to fully assess it at this time due to the absence of KYC verification. It's unfortunate.
6 February 2026
Unprompted review
Reply from zondacrypto
Thank you for your feedback.
We understand that repeated verification attempts can be frustrating. KYC is a regulatory requirement for all EU-regulated platforms, and sometimes additional information is needed when data from documents and bank accounts appear in different formats or languages.
We are continuously improving the verification process to make it smoother for users. We’ve also sent a “Request information” on Trustpilot asking for your email so we can locate your case and help resolve the issue.
Zero zero zero
Zero zero zero. Unprofessional system of KYC. And communication was like talking to a 5 year old. Doesn't worth even working with them, because If later on if you have any financial or technical issue, I'm afraid how your experience would be. Good luck to zonda customers
13 January 2026
Unprompted review
Scam
Scam. Do not send it thru this platform. They ask for ID verification and it did not go through. Then money never returned to my wallet. SCAM
24 October 2025
Unprompted review
Reply from zondacrypto
As a regulated platform, we are required to perform identity verification to comply with AML regulations. If the verification did not go through, the funds will be safely held until the process is completed. Rest assured, we always return funds to the wallet if the verification fails and the relationship is terminated.
Please contact us directly at support@zondacrypto.com with your transaction details, and we will assist in resolving this issue and ensuring your funds are returned.
Sudden KYC, steals funds
Complete scam. Asks for KYC for any payment without informing the user and refuses to refund! Avoid at all costs
16 October 2025
Unprompted review
Reply from zondacrypto
As an EU-regulated and licensed exchange, we must comply with AML/CTF regulations, which sometimes require additional KYC verification for certain transactions. This is a standard procedure to ensure security and comply with legal obligations. However, we always return funds to the account owner if the relationship needs to be terminated, as per our policies.
If you haven't received a refund yet, please contact us with your email via Trustpilot or directly at support@zondacrypto.com. We’ll be happy to assist in resolving the situation.
made a depo after money was sent now…
made a depo after money was sent now they want my info filled it out still now money onsite or a refund sent in an email with all info an transaction history an nothing no respond nothing its been 2 days now an still nothing rip money i guess
9 September 2025
Unprompted review
Reply from zondacrypto
In the EU we must follow the Travel Rule. That law requires regulated platforms to collect basic sender and recipient info for some crypto transfers, especially from other exchanges or self-hosted wallets. Until that info is confirmed, deposits can be held.
We, requested for your info here on Trustpilot. Please share your email via Trustpilot or write to support@zondacrypto.com with TXID, amount, network and sending platform. Also check your spam folder for our reply.
KYC after I sent them money
KYC after I sent them money. Total Scam!
Edit: response to their response. You do not clearly inform the client that you will gladly accept their funds but not release them until they KYC. It makes no logical sense to me that you wouldn’t KYC before you receive funds rather than after other than fraudulently hoping that the customer does not complete it so you can keep the money. Horrible, scam company.
5 August 2025
Unprompted review
Reply from zondacrypto
We understand that the KYC verification process might feel inconvenient to some users. However, as a regulated platform, we are required to follow strict compliance procedures. That's why we inform all users during registration that full access to our services is only granted once the KYC process is successfully completed.
We appreciate your understanding and are here to assist you if you need any help during the verification process.
spontaneous kyc
without telling beforehand, asked for id verification
Edit: since zondacrypto replied, i will reply here, i understand that it's legally required, but it should be extremely clear BEFORE the money is sent, not after.
14 July 2025
Unprompted review
Reply from zondacrypto
We understand how frustrating an unexpected verification request can be. However, identity verification is a legal requirement under regulations our platform operates, including AML and VASP directives. In some cases, we’re obliged to trigger KYC even after an account has been active.
If you need assistance with the process, our support team is here to help.
zondacrypto team
Payment system is not the best one - zondacryptopay
Payment portal when you want to pay some merchandiser is quite slow. If you get unlucky like me, it will not detect payment and you will most likely have to wait until next day and if you live in EU you will have to fill VASP info + KYC.
6 April 2025
Unprompted review
Reply from zondacrypto
Thanks for your feedback.
Delays in payment detection can happen rarely due to network or merchant-side issues, our support is always ready to help.
VASP and KYC requirements stem from EU regulations and MiCA compliance. We know it’s not always convenient, but they’re mandatory for secure and legal crypto transactions.
zondacrypto team
SCAM platform!!!
I never make any registration on this platform but receive some updates about terms. I try to login, which was impossible, so I update the password, once I was int the platform there was no way to remove the account. This is the biggest scam ever!
13 December 2024
Unprompted review
Reply from zondacrypto
We’re sorry to hear about your experience. If you believe you did not create an account on our platform and are receiving unwanted emails, it’s possible there was a misunderstanding. We kindly ask you to contact our support team at support@zondacrypto.com so we can investigate the matter and assist you in resolving any issues, including account deletion if necessary.
Zonda is my the best cryptocurriences
11 December 2024
Unprompted review
It's really an amazing projIt's really an amazing project,who's prospects are intriguing. A great team workect,who'
It's really an amazing project,who's prospects are intriguing.
A great team work
10 December 2024
Unprompted review
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