Have been using Zoe Daily 30+. Very happy with product but needed to change delivery date of next consignment. I found the online access a bit difficult to get through to contact someone. However,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having felt negative about the new version of the app, I’ve found it more useful as I’ve used it more, and I’m enjoying logging my food and finding it easy to stick too. The support team have been gre... See more
Company replied
The new Zoe app is excellent. Tonnes of information, recipe inspiration and encouragement at my fingertips. Seeing my food choices score building each day is very motivating and is making me much... See more
Company replied
Im seeing serious benefits after 60 days of mindfulness eating. Improved energy, better sleep and a clearer brain! The app really helps you stay focussed away from unhealthy eating and maintaining a... See more
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Company details
Written by the company
ZOE is a nutrition science company leading the gut health revolution, helping people to feel better now and be on track to live many more healthy years. Powered by the world’s largest nutrition study, ZOE uses cutting-edge research and personalised tools to put the gut microbiome at the centre of long-lasting health.
Contact info
United States
- hello@joinzoe.com
- zoe.com
4.1
Great
14K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Poor response with a refund request for an order due in August 2026!!!
Having been pleased with this product (although very overpriced!) I have had money taken twice from my account. One made in error and amended from August to April delivery date. Any communication to sort had been via AI and claiming I have to return one of the orders and pay the postage?? Why can’t I just get a refund for the August one and cancel that order?? I still have yet to receive my first order that I sent days ago…. Very slow delivery from the taking the money. Innundated with marketing emails and adverts but not so smart at resolving what should be a very easy request. Can anyone advise how one can “speak to human” with this company??
9 April 2026
Unprompted review
Reply from ZOE
Hi,
Thank you for your feedback. We're sorry to hear that your experience with ordering and delivery has not met your expectations.
We would like to help get this resolved for you as quickly as possible. Our team can look into the duplicate charge and work through the options available.
You are welcome to reach out to our customer support team at hello@zoe.com if you would like to discuss this further, and we will endeavour to assist you as best we can!
If you email us, just ask to speak with a person and our AI assistant Fin will pass your query to our support team.
Kind Regards,
ZOE Support Team
Fast and supportive response
Fast and supportive response from customer service team at Zoe. Thank you!
9 April 2026
Unprompted review
Reply from ZOE
Hi,
Thank you so much for your kind words! We're really glad our team could help and that you had a positive experience. We'll be sure to pass your feedback along.
Kind Regards,
ZOE Support Team
Good response from AI and Team
Both AI and team member to whom one of my query was forwarded gave clear, helpful and unambiguous responses.
9 April 2026
Unprompted review
Reply from ZOE
Hi,
Thank you for taking the time to share this. It's great to hear that both Fin and the team were able to provide clear and helpful support. We'll make sure your feedback reaches the team!
Kind Regards,
ZOE Support Team
Zoe - brilliant from the start
My experience of ZOE began when your superb Covid interactive website was such an informative guide. From there I discovered your passion for good nutrition and your weekly podcasts.
In my opinion ZOE is zero hype and very useful solidly scientifically based advice and guidance.
8 April 2026
Unprompted review
Reply from ZOE
Hi,
Thank you so much for sharing your journey with ZOE. It is wonderful to hear that our work has been valuable to you, from the Covid research right through to the podcasts and nutrition guidance. We really appreciate your support!
Kind Regards,
ZOE Support Team
Sam was very helpful with upgrading
Sam was very helpful with upgrading to the new version which works great.
8 April 2026
Unprompted review
Reply from ZOE
Hi,
Thank you for your lovely feedback! We are glad Sam was able to help with your upgrade and that the new version is working well for you. We will be sure to pass this on to them!
Kind Regards,
ZOE Support Team
Great support
Great support. Got a response to my email within an hour at 10pm at night.
8 April 2026
Unprompted review
Reply from ZOE
Hi,
Thank you for highlighting this. A quick response time is something our team works hard to deliver, so it is really nice to hear that came through for you.
Kind Regards,
ZOE Support Team
Excellent customer support
Excellent customer support. Team is very responsive
7 April 2026
Unprompted review
Reply from ZOE
Hi,
Thank you for your feedback. We are glad our support team was able to deliver a great experience!
Kind Regards,
ZOE Support Team
New Member
Joined ZOE this morning. I had a few teething problems with scanning items and receiving my emails. AI support was very quick to respond and also Qudrat - part of the ZOE Team. Quickly resolved and now looking forward to getting started and using the app 🤩
8 April 2026
Unprompted review
Reply from ZOE
Hi,
Welcome to ZOE! We are glad that any initial hiccups were sorted out quickly for you. We will be sure to let Qudrat know about your kind words. Enjoy getting started with the app!
Kind Regards,
ZOE Support Team
Zoe Daily 30+ support team really helpfiul
Have been using Zoe Daily 30+. Very happy with product but needed to change delivery date of next consignment. I found the online access a bit difficult to get through to contact someone. However, once I was able to have dialogue with a colleague D…. Of the customer support team she couldn’t have been more helpful and solved my problem immediately.
The only reason I haven’t given 5 stars is because the chat bot recognised that I needed contact with a person but it took a bit longer to reach that stage.
18 March 2026
Unprompted review
Reply from ZOE
Hi,
Thank you for your feedback and for being a Daily30+ member. We are pleased that your delivery query was resolved quickly once you connected with the team. We appreciate you flagging the difficulty in reaching a person through our chat, and this is something we are always looking to improve.
Kind Regards,
ZOE Support Team
5 star review
Great efficient service from first AI then in person by Daisy . Even as an older user it’s so user friendly the new app I much prefer it . Best thing for all our health is this app
8 April 2026
Unprompted review
Reply from ZOE
Hi Jackie,
Thank you for taking the time to share your experience. We are thrilled to hear our AI Assistant was able to assist you and smoothly transfer you over to Daisy for more in-depth support.
While our AI assistant FIN enhances our customer service capabilities by being available 24/7, our dedicated support team remains readily available to address complex issues, provide personalised assistance, and offer the human touch when needed. FIN and our support team work in tandem to ensure you receive the best possible service experience, combining the efficiency of AI with the empathy and expertise of our staff.
Best,
The ZOE Team
New app is a disaster
I was a member of ZOE and used the old app. It had flaws, but it was light years ahead of the new mess that is Zoe 2.0.
The new app is childish, oversimplified, and feels like a beta version. You can’t even see your daily score until the following day, making tracking progress throughout the day impossible. Taking photos of your meals is not mindful eating despite what the app tells you, and the AI is laughably inaccurate for anything beyond the simplest dishes.
Manually logging food is a chore, and I desperately miss the old ‘describe my meal’ function and the ability to scan a recipe or ingredient list — it made logging effortless.
Being “rewarded” with beans and a cartoon character is insulting, not motivating.
It’s one thing to say you’re listening and will improve the app “over time,” but this is a massive step backwards. It’s baffling how this disaster was signed off in the first place.
I’ve cancelled my subscription and will only consider re-joining if there’s a complete overhaul. ZOE, seriously, listen to your users... almost nobody has anything positive to say about this app. Launching it in this state was reckless and frankly embarrassing.
13 March 2026
Unprompted review
Reply from ZOE
Hi Jon,
Thank you for your detailed feedback. We’re sorry to hear ZOE 2.0 didn’t meet expectations, especially compared with the previous app.
We’ve passed your comments to our product team.
ZOE 2.0 provides a more guided, habit-building experience, but we recognise that change can be difficult.
Please contact us via in-app chat so we can help you understand how tracking works in 2.0 and share tips for getting more reliable logging based on your typical meals.
Best,
The ZOE Team
AI Answer
Basically, your AI agent gave the same answer that Anthrpoic’s Claude gave
6 April 2026
Unprompted review
Reply from ZOE
Hi Michael,
Thanks for reaching out and leaving us a 5-star review. It is wonderful to hear that our AI Assistant was able to assist you.
FIN and our support team work in tandem to ensure you receive the best possible service experience, combining the efficiency of AI with the empathy and expertise of our staff.
Best,
The ZOE Team
Beware when you try to cancel! Zoe won't let you!
While I enjoyed using the app for a while and recipe and other advice were useful - I was disappointed once I decided to cancel to find out that despite paying monthly, Zoe are going to continue taking payments from me for 7 months after my cancellation before they listen to their customer wishing to cancel.
I guess this is what there is talk at the moment of the need to change the law around how companies take control away from customers who subscribe to their services.
7 April 2026
Unprompted review
Reply from ZOE
Hi Tim,
Thank you for taking the time to share your experience. We understand your frustration and would like to provide some clarity here.
As outlined in our Terms & Conditions, ZOE subscriptions are billed in advance for a set term (4 months or 12 months). Cancellations apply from the next billing period and do not take effect immediately or mid-term.
These terms are presented clearly during the sign-up process to ensure transparency before purchase.
If you require any additional assistance, please reach out to us or log in to the membership portal.
Many thanks,
The ZOE Team
Fantastic service
Excellent and speedy response from Daisy from my enquiry.
Great service.
7 April 2026
Unprompted review
Reply from ZOE
Hi,
Thank you for your kind feedback, we really appreciate you taking the time to share this. We’re pleased to hear Daisy was able to help quickly and that you had a great experience.
Kind Regards,
ZOE Support Team
I find AI rather unsatisfactory but if…
I find AI rather unsatisfactory but if I get the question right it can be helpful
7 April 2026
Unprompted review
Reply from ZOE
Hi,
Thank you for sharing your feedback. We appreciate that AI tools may not always feel satisfying to use, though we’re glad they can be helpful when the question is clear. We’ll continue to work on making the experience more reliable and easier to use.
Kind Regards,
ZOE Support Team
I received an answer to my recent…
I received an answer to my recent query almost immediately . The personnel at Zoe have always been super helpful and attentive, understanding and informative .. Emily was great this time too, I had been anxious for some reason about doing my gut retest .. I need not have worried .. it’s all sorted! Honestly , this is customer service at its best.
7 April 2026
Unprompted review
Reply from ZOE
Hi,
Thank you for your lovely feedback, we really appreciate you taking the time to share it. We’re pleased to hear you received a quick response and that Emily was able to help put you at ease and get everything sorted.
Kind Regards,
ZOE Support Team
Very quick response when my order…
Very quick response when my order didn't turn up. Tracked and replaced.
2 April 2026
Unprompted review
Reply from ZOE
Hi,
Thank you for your feedback, we appreciate you taking the time to share it. We’re glad our team was able to respond quickly, track the issue, and arrange a replacement.
Kind Regards,
ZOE Support Team
Reply from ZOE
Hi,
Thank you for your feedback, we appreciate you taking the time to share it. We’re glad to hear everything went satisfactorily.
Kind Regards,
ZOE Support Team
Very polite interaction
Very polite, clear prompt response. Understood the issue and resolution was mutually agreeable
6 April 2026
Unprompted review
Reply from ZOE
Hi,
Thank you for your feedback, we appreciate you taking the time to share it. We’re glad to hear the response was clear and prompt, and that we were able to reach a mutually agreeable resolution.
Kind Regards,
ZOE Support Team
Good Customer Support
I sent an email and an answer followed, despite the fact that it was a bank holiday weekend. Helpful and positive, what more could you want!
4 April 2026
Unprompted review
Reply from ZOE
Hi West,
Thanks for taking the time to provide your experience. So glad our support team was able to assist you, especially during this holiday weekend!
Please reach back out should you require any additional information.
Best,
The ZOE Team
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