Zippy7 Autorent Reviews 54

Booked multiple times, never had complaint
I don't know how they have so many bad reviews.
I booked multiple times over the years and never had any problems.

URGENT WARNING – FRAUDULENT ACTIVITY SUSPECTED

I rented a car from Zippy7 on 14/03 at the Vienna Ungargasse office (evening) and had an extremely serious and disturbing experience.

During the deposit process, a staff member took my bank card out of my sight into a separate room, which is completely unprofessional and unacceptable.

Within 24 hours, multiple unauthorised transactions were taken from my bank account, despite the fact that I had not used my card anywhere else. This strongly suggests that my card details were compromised during this rental.

This is not just poor service — this raises very serious concerns about fraud and customer security.

I am now dealing with my bank regarding stolen funds, which has caused significant stress and inconvenience.

PLEASE BE EXTREMELY CAREFUL:
Do NOT allow your card to be taken out of your sight
Avoid using your primary bank card
Monitor your account immediately after any transaction

I would strongly advise others to think twice before using this company.

DRINGENDE WARNUNG – VERDACHT AUF BETRUG

Ich habe am 14.03. abends ein Auto bei Zippy7 in der Filiale Wien Ungargasse gemietet und leider eine äußerst beunruhigende Erfahrung gemacht.

Während der Kautionsabwicklung hat ein Mitarbeiter meine Bankkarte genommen und ist damit in einen separaten Raum gegangen, außerhalb meiner Sicht. Das ist völlig unprofessionell und inakzeptabel.

Innerhalb von 24 Stunden wurden anschließend mehrere unbefugte Transaktionen von meinem Bankkonto abgebucht, obwohl ich meine Karte nirgendwo anders verwendet habe. Das deutet stark darauf hin, dass meine Kartendaten während dieser Anmietung kompromittiert wurden.

Das ist nicht nur schlechter Service – es wirft ernsthafte Fragen zu Betrug und Kundensicherheit auf.

Ich stehe derzeit mit meiner Bank in Kontakt wegen gestohlener Gelder, was erheblichen Stress und Aufwand verursacht hat.

⚠️ BITTE SEIEN SIE ÄUSSERST VORSICHTIG:

Lassen Sie Ihre Karte niemals aus den Augen
Verwenden Sie nach Möglichkeit keine Hauptkarte
Überprüfen Sie Ihr Konto unmittelbar nach der Zahlung

Ich rate dringend davon ab, diesen Anbieter – insbesondere diese Filiale – zu nutzen.

I often rent cars in Vienna & always had good experiences—until Zippy7. Like many others, I was charged an excessive fee for a supposed tire mark only visible in very close-up photos. I did not cause any damage but couldn’t prove the mark was pre-existing due to limited photo resolution. I reported Zippy7 to konsumentenschutz.wien (they were aware of this company already) and am filing a civil claim.

After some good experiences with this company, they did what many cheap rental companies are desperate to do:
imposing an exorbitant charge for some minor damage to the front wheel.

When they saw the small scratches, I'm sure they rubbed their hands in delight at the opportunity to make a lot of money.

I shall never be a customer here again - something that, based on their own words, clearly doesn't bother them.

No willingness to compromise.
Being customer oriented, not petty, is clearly a foreign concept for them. How they can be so stubborn as not to come away from their arbitrary "charges matrix" by one cent, is truly extraordinary.

Don't be fooled by cheap prices here - you will pay one way or the other.

They have lost me as a potential loyal customer for ever. And I will of course be warning friends and colleagues about this incident.

We specifically requested a baby car seat suitable for a 1-year-old child at the time of booking. Despite this clear request, we were provided with a significantly larger and inappropriate seat, which was neither safe nor comfortable for our child.
This is not a minor inconvenience — it is a serious safety failure. Providing incorrect child safety equipment demonstrates a complete lack of responsibility and professionalism, especially in an industry where infant safety should be non-negotiable.
We were informed that we would receive a refund for the baby seat, however no refund was ever issued and our follow-up messages were ignored. This lack of communication only further confirms their unprofessional conduct.
Based on this experience, we strongly advise families with infants or young children to avoid Zippy7. Their failure to ensure safety and to honor basic customer commitments makes them unreliable and untrustworthy.

WARNING: Charged €540 (including processing charges) for Unprovable, Minor Scratch on Underside of Bumper (Toyota Corolla TS)

I was unfairly charged €540 by Zippy7 for a minor scratch/stone chip located underneath the front bumper upon return. This practice is, frankly, unacceptable and feels predatory.

1. Unfair Inspection Process:
During the vehicle pickup, our inspection—like any standard, practical inspection—was focused on the visible exterior panels (doors, hood, roof, fender, etc.). It is physically impossible and unreasonable to expect a customer to squat down or lie on the ground to inspect and photograph the entire underside of the front bumper for pre-existing stone chips or scratches. The rental company is well aware that this area is not clearly visible during a standard handover inspection

2. Lack of Definitive Pre-Rental Proof:
When challenged, the company could NOT provide time-stamped, pre-rental photos that clearly show this specific area of the bottom front bumper was perfectly pristine before we drove the car off the lot. If they CANNOT prove the damage did not exist before we took possession, they should not levy this charge.

3. Normal Wear and Tear:
The scratch in question is minor and is the inevitable result of normal wear and tear from driving—whether from slight dips, road debris, or stone chips. Charging €540 for such negligible damage is grossly unreasonable and suggests a policy designed to recoup money from customers who opt out of expensive full coverage.

Recommendation to Future Renters:
If you insist on booking with them, I strongly advise you to purchase their full, zero-deductible insurance coverage. The minor saving you make by declining it will be completely wiped out by their highly aggressive charging for hard-to-prove, pre-existing, or normal wear-and-tear damages like this hidden bumper scratch.

Save yourself the stress and find a MORE reputable company with transparent and fair damage policies.

*** CAR RENTERS BEWARE ***

I returned a Toyota Corolla Cross to Zippy7 at the Vienna Prater branch. The attendant took the keys, said everything was fine, and told me my deposit would be released within a day. There was no inspection with me present and none was needed since the car was intact. A few hours after I left they emailed claiming “damage” to the left-front wheel.

Their own photos show what looks like surface grime on the rim, not real damage. See the attached photo. Yet they billed me €220 and refused to reconsider when I questioned it.

Take your business elsewhere.

I rented a car from Zippy7 (Aug 24–26, 2025, Booking no. 25-003-2546).

Aug 24: Contract signed, Premium Insurance+ (Excess = 0 EUR). Deposit €300.

Aug 26: Car and key returned on time into key box (see attached return video capture).

Aug 27: Zippy7 charged €700 in addition to the €300 deposit = total €1,000 for “Broken Keyfob.” Invoice attached.

The damage record shows “Missing key – €1,000” but my signature is missing.

Zippy7 emailed me claiming keys are not covered and sent photos of the key (attached).

I filed a chargeback with my bank and a complaint with the Korean Consumer Agency. Until now, no official explanation or refund.

⚠️ Travelers should be cautious: unexpected charges may occur even with full insurance and proper return.

(Attached: invoice, contract excerpt, key photo, email, return video capture)

Had a great experience with Zippy7 in Vienna! The team was super helpful and the communication, both before and after renting the car, was excellent. One of the few times we actually got the exact car that was offered (unlike other companies that always say “or similar”). The office was clean and welcoming, and their team even picked us up and dropped us off at Vienna airport which made everything so easy. Overall, spot on service – very professional yet friendly. Highly recommend!

Very positive. I'd definitely recommend Zippy7 at am Tabor in Vienna.

I usually don't bother adding reviews, but as I've been renting cars for years and have gone through multiple different car rental companies and could share different stories (good and bad), but that one with Zippy7 was one of the best I dealt with.

Very helpful and friendly staff! Process was quick and easy.
There was no problem at all returning the car late at night after working hours.
I forgot to order a child booster seat in the office, and I got one for free when collecting the car at car park.
I also got a little car upgrade.
They would give you additional and useful tips of what to do (take picture of the car, check a few things) and what rules to follow. Some of them might be obvious, but just in case you forgot about something, they are there for you.
All this is all to avoid unpleasant situations after returning the car.
You hear them out, read your contract, stick to the rules, and you'll be happy renting with them after all.

This company has low prices on the very basic services by luring you into the deal, but then they will charge you lots of fees that you will regret not using rental companies like SIXT or Hertz. They charge me a fee of 120 euros for barely dirty car seat which in general takes 5 minutes to clean. The car deposit is insane amount unless you buy and expensive insurance.

I gave it one star because I can't give it a zero. They gave us incorrect information about the car, so we had a problem with it and it took them 4-5 hours to send help. Horrible customer service.
I would never recommend this place.

The worst rental company ever i didnt take a car and they did not refund me dont trust them

Avoid Zippy7 — Unprofessional and abusive.
They charged me €120 for a few crumbs, then blacklisted me without warning just because I complained. When I arrived with my family for a prepaid booking, they refused to give me the car — no call, no email, nothing.
Arrogant staff, zero accountability. Never again.

Terrible service - DO NOT USE ZIPPY7.

They’re very helpful when you’re taking the car but become super unresponsive when you want to return the car and you need to check with their team several times before you can return if they’re available. They also sent me a 640€ bill for a damaged side mirror but refuse to send an itemized receipt from the vehicle repairer which makes it seem like a fraudulent charge to earn money. Their standard statement will be that this aligns with their terms and conditions.

I was charged for damage repairs without receiving any proof that the damage was actually repaired, or that the repair was specifically for the damage I caused and not for any pre-existing damage.
Their refusal to provide documents proving the actual repair of the damage only strengthens my claim that the damage was not repaired.

Zippy7 Vienna - we had the best experience hiring a car in Vienna. Picked up from Am Tambor office and the guy on reception was so lovely and helpful. He explained everything thoroughly and answered all our driving queries. We returned it to the airport office and chap there was also efficient and helpful. We had a free upgrade and no extra charges. Would definitely use them again.

Zippy7 is blackmailing people sharing their reviews on Google. And also, awful service. And terrible behaviour. Overcharging their clients. I would recommend to avoid this company.

Scam company!!!! Stay away! They charged us 1000 euros for a damage on the roof of the car!!!! The damage was not caused by us! It would have been impossible.

176 / 5,000
We rented the car for one day from the office in the city center.
The service was great.
They explained to us exactly how to return the vehicle at night.
After we returned the vehicle, the deposit we left was released the same day.
Highly recommend