Zima Dental Reviews 

5,926
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,369 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product's cleaning performance, noting that their dental appliances emerge looking exceptionally clear and fresh. People frequently mention the products are very easy and convenient to use, and their dental hygiene is greatly improved. However, some people mentioned issues regarding product durability, with a few units stopping working after only a few months. Additionally, a group of consumers felt that the support process was difficult, experiencing repeated requests for proof despite reporting faults or delivery issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality and effectiveness, noting that the dental pod is... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with how well the device... See more

Customer service

Customers had positive experiences with customer_service, noting that representatives were prompt, courteous,... See more

User experience

People report positive experiences with user experience, highlighting that the device is reliable and easy to... See more

Response time

Clients share positive opinions on response_time, highlighting prompt and efficient customer support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pod is great - easy to use and you do get a sense that your oral device is clean. Over the years I've had many night mouth guards and have always struggled to keep them clean. My current one is no... See more

Rated 5 out of 5 stars

Zima Dental has been great. I had a faulty dental pod and wanted it exchanged. Zima Dental was excellent in communicating well and I have received a replacement. The product is great .. much easier... See more

Rated 5 out of 5 stars

Having used a Zima pod for 11 months it unfortunately experienced an issue with the power supply. The company’s customer service among the best I’ve experienced. Offered replacement or 80% discount on... See more

Rated 5 out of 5 stars

Definitely worth the purchase, was hesitant at first but did some research and went for it. Retainers are clean within 5 minutes and not having to do anything except put a bit of water in a pot and pr... See more


Company details

  1. Cosmetics Industry
  2. Beauty Product Supplier
  3. Dental Supply Store
  4. Health and Beauty Shop

Written by the company

Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

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Replied to 91% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(5,926)

2,469 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful products I highly recommend!

I have been using my dental pod each morning with a Zima tablet to refresh & clean my mouth guards for over a year now! When I travel for less than a week, I use the blue light cleaner container. I do not always take the Hydro Pick with me but use it daily when at home! Love all of these products!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I love my Zima

I love, love using the Zima for my retainer/nightguard. Long time user here. Keeps it clean and fresh. I bought my husband one for Christmas last year and he loves his too!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I do not add reviews but this was is an…

I do not add reviews but this was is an exception ; they’ve over delivered ;-)

Absolutely amazing customer service and products. Highly recommended.

I was so impressed that I started their membership program and got an extra pod.

8 August 2026
Unprompted review
Rated 5 out of 5 stars

I love the Zima Dental Pod Pro

I love the Zima Dental Pod Pro! It works really well in cleaning my retainers. I wish I had this when I originally got my retainers; it would have saved me from bad breath and cavity risk much earlier. I was pleased to see my retainers clean without the white residue that builds up even after wearing them for 1 night. I highly recommend this product.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding customer support

Have been using the product for a while but recently had an issue with my subscription (my fault not theirs). The online support to resolve it was incredible. Super fast, easy, professional and polite! Almost unique to have such an exceptional customer service team. Outstanding!

8 August 2026
Unprompted review
Rated 5 out of 5 stars

My dental pod unit must have burned out…

My dental pod unit must have burned out and tripped the GFCI circuit. It would not work, no matter where I plugged it in. The charger had a funky smell to it. The customer service team was extremely helpful in helping me locate my order number. They’ve been “on it” so far so hopefully I will receive a replacement unit soon. Particular thank you to Yolly and Gian!

6 August 2026
Unprompted review
Rated 5 out of 5 stars

excellent customer service

Several Zina teammates addressed my malfunctioning unit and couldn’t have been nicer in helping me problem-solve. Their attentiveness and professionalism started with a representative named Bryan responding to my query on a Sunday afternoon in August within 10 minutes! Everybody was an excellent communicator and continue to communicate with me, just this morning alerting me to my new unit now being our for delivery. What a refreshing change to my usual experience with online reps. Thank you very much.

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing support!

Ordered a dental pod as a gift for my husband and he loves it. The unit started having issues with intermittent charging a few months later and the issue was immediately resolved. Support was Amazing!!! Thank you for your quick and supportive response.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service and product!!🤩

I have purchased the dental pod about 1 year ago and it provides OUTSTANDING performance!!
Recently I had an issue with the cleaning tabs and contacted customer service. The communication was almost instant and I was communicating with a human🤩
The issue was solved after providing necessary information and I could be happier with the outcome!!
Therefore 5 stars 🌟🌟🌟🌟🌟 from me.
Highly recommended!👍

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Technical Support

I placed the order for the Pod PRO under one of my many gmail accounts thinking this was a one time transaction, so it was "good enough". When I realized it made sense to setup a recurring order for the cleaning tablets I setup another account with a Proton email alias. But since I wanted the inital order of the Pod PRO to be included in my order history I submitted a request to support to consolidate the two accounts under the proton email. The next day Erika from support had everything all set for me. Thanks for cleaning up my mess!

5 August 2026
Unprompted review

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