Zima Dental Reviews 

5,892
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,369 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product's cleaning performance, noting that their dental appliances emerge looking exceptionally clear and fresh. People frequently mention the products are very easy and convenient to use, and their dental hygiene is greatly improved. However, some people mentioned issues regarding product durability, with a few units stopping working after only a few months. Additionally, a group of consumers felt that the support process was difficult, experiencing repeated requests for proof despite reporting faults or delivery issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality and effectiveness, noting that the dental pod is... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with how well the device... See more

Customer service

Customers had positive experiences with customer_service, noting that representatives were prompt, courteous,... See more

User experience

People report positive experiences with user experience, highlighting that the device is reliable and easy to... See more

Response time

Clients share positive opinions on response_time, highlighting prompt and efficient customer support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pod is great - easy to use and you do get a sense that your oral device is clean. Over the years I've had many night mouth guards and have always struggled to keep them clean. My current one is no... See more

Rated 5 out of 5 stars

Zima Dental has been great. I had a faulty dental pod and wanted it exchanged. Zima Dental was excellent in communicating well and I have received a replacement. The product is great .. much easier... See more

Rated 5 out of 5 stars

Having used a Zima pod for 11 months it unfortunately experienced an issue with the power supply. The company’s customer service among the best I’ve experienced. Offered replacement or 80% discount on... See more

Rated 5 out of 5 stars

Definitely worth the purchase, was hesitant at first but did some research and went for it. Retainers are clean within 5 minutes and not having to do anything except put a bit of water in a pot and pr... See more


Company details

  1. Cosmetics Industry
  2. Beauty Product Supplier
  3. Dental Supply Store
  4. Health and Beauty Shop

Written by the company

Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 91% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(5,892)

2,435 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful customer service

Extremely helpful and efficient customer support. Love my pod and have been using it for 2 years now. It works well and I don’t know what I’d do without it.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Not the most exciting this to buy

Not the most exciting this to buy, recommend by my dentist, price was OK and wanted to keep my new mouth guards clean, my old ones became discussing all to quickly. Works very well, happy enough, but what a boring thing to buy, in my opinion.
If you need one, 100% recommend.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Love the Pod Go for Traveling

Wow the Pod Go is much better than I expected! I thought maybe the tank would be small and it would be less powerful than the regular Pod Pro because it runs for 3 minutes instead of 5, but I was so wrong! Its stackability doesn't hinder its strong cleaning capabilities and the tank is just as big as my Pod Pro so my clear aligner trays fit just fine. The noise it makes is similiar to the regular Pods, just a deeper lower electrical buzzing. I love that I can stack it up into the case it comes with along with the charging cord. This will be fantastic when I travel! I love how compact the case is. For charging, you will need your own usb-c charger block, but I'd say most people already have one for charging their phone. Just unplug your phone and plug your Pod Go in. Easy! Mine charged really fast. Before I stack up my Pod Go, I either let it air dry or quickly dry it with a clean tissue.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Works great

Works great! And a few months after I received it I had an issue with the power button and the support team was very quick to help me resolve the issue!

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

I was surprised how fast they react and ship a replacement items when the item which I bought had an initial failure

the products itself is very good quality I think

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I was having issues with my Zim dental cleaner, which resolved itself (user error). I had initially filled out an on-line form and received an email advising how to start an online claim. Even though I didn't take that step, Zim Dental still reached out to me to follow up and be sure the issue was resolved, and to see if I required additional help. As a Customer Service Manager, follow-through is so important, and Zim Dental shined! I will definitely recommend to my friends and colleagues! Thank you Zim Dental.

11 August 2026
Unprompted review
Rated 5 out of 5 stars

Superb customer service

Superb customer service to immediately rectify a delivery error. The true test of customer service is how it deals with errors which sometimes do happen, but the team at Zima were outstanding in their response.

12 August 2026
Unprompted review

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