Zima Dental Reviews 

5,914
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,369 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the product's cleaning performance, noting that their dental appliances emerge looking exceptionally clear and fresh. People frequently mention the products are very easy and convenient to use, and their dental hygiene is greatly improved. However, some people mentioned issues regarding product durability, with a few units stopping working after only a few months. Additionally, a group of consumers felt that the support process was difficult, experiencing repeated requests for proof despite reporting faults or delivery issues.

What people talk about most

Product

Reviewers mention positive feedback about product quality and effectiveness, noting that the dental pod is... See more

Quality

Users describe positive interactions with quality, expressing strong satisfaction with how well the device... See more

Customer service

Customers had positive experiences with customer_service, noting that representatives were prompt, courteous,... See more

User experience

People report positive experiences with user experience, highlighting that the device is reliable and easy to... See more

Response time

Clients share positive opinions on response_time, highlighting prompt and efficient customer support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pod is great - easy to use and you do get a sense that your oral device is clean. Over the years I've had many night mouth guards and have always struggled to keep them clean. My current one is no... See more

Rated 5 out of 5 stars

Zima Dental has been great. I had a faulty dental pod and wanted it exchanged. Zima Dental was excellent in communicating well and I have received a replacement. The product is great .. much easier... See more

Rated 5 out of 5 stars

Having used a Zima pod for 11 months it unfortunately experienced an issue with the power supply. The company’s customer service among the best I’ve experienced. Offered replacement or 80% discount on... See more

Rated 5 out of 5 stars

Definitely worth the purchase, was hesitant at first but did some research and went for it. Retainers are clean within 5 minutes and not having to do anything except put a bit of water in a pot and pr... See more


Company details

  1. Cosmetics Industry
  2. Beauty Product Supplier
  3. Dental Supply Store
  4. Health and Beauty Shop

Written by the company

Zima Dental is the world's premier brand focused on the oral appliance journey, sold in over 40 countries worldwide and recommended by 1000s of dentists. Through the interdisciplinary collaboration of leading experts at the Zima Dental research centre, we have pioneered groundbreaking innovations that go beyond traditional oral appliance care, offering smarter and more efficient ways to maintain your oral health. Zima Dental is committed to transforming the oral appliance journey with a straightforward promise – to make millions of peoples lives better through state-of-the-art oral appliance solutions that truly make a difference.


Contact info

4.8

Excellent

TrustScore 5 out of 5

6K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(5,914)

2,453 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Product

Have had a wonderful experience with the dental pod. It cleans my Invisalign better than any toothbrush would. I highly recommend especially for people who need mouthguards, retainers or other products for a long time.

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Five stars for Zima!

I highly recommend Zima's Ultrasonic boosting tablets! I've been using one everyday, for almost two years, to clean and refresh my bite guard. And the Pod is SO easy to use, and well worth the price. Although I found Zima too late to keep my bite guard pristine, I know it's clean and that's what's most important to me. Very happy customer.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I’ve been using my Zima dental machine…

I’ve been using my Zima dental machine for well over a year; maybe two by now. I clean my Invisalign retainer every single morning and it still looks brand new. I cannot imagine NOT using my Zima dental machine, so it even goes with me when I travel. Five stars. ⭐️⭐️⭐️⭐️⭐

13 August 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had great response from customer…

I’ve had great response from customer service TWICE now! First time, my appliance almost caught fire but definitely melted the connection plug. With no argument from Zima, they replaced it immediately. The second time, I had a subscription for the cleaning tablets and needed to cancel it (I had purchased 6 months worth at an earlier time), and although customer service did try and get me to just delay shipments, they didn’t argue with me about cancelling the subscription, in fact, they went beyond and above and found the email attached to the subscription which I rarely use! Kudos to the Zima crew!!

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Their products are exceptional

Their products are exceptional. I have been using their pod for cleaning my mouthguard every night and it does keep it nice and clean. I have also used their tablets. It just ensures me that my mouthguard is sanitized. Customer Service is exceptional as well. They always get back to you immediately and want to help you with your needs.

12 August 2026
Unprompted review
Rated 5 out of 5 stars

I had a defective pod

I had a defective pod. I contacted Zima via online support. They were very prompt and replaced my pod within hours of placing my warranty claim.
Thank you for your prompt service.
Greatly appreciated!

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Lovely little cleaning pods

Lovely little cleaning pods, well made and do the job well. Transparent about materials used, which is always a plus.
Quickly despatched with responsive and helpful customer support.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Quick customer service

I was very pleased with the response. It was my first question to the company. I was surprised at how quick they answered my question and provided excellent customer service.

9 August 2026
Unprompted review
Rated 5 out of 5 stars

Solid customer service

The Dental Pod I bought stopped working after about 7 months. When I made warranty claim, customer service was quick to respond, thorough, and courteous throughout all our email exchanges. Thank you for standing by your product warranty! I am happy to continue using the Dental Pod to clean my family’s retainers.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

Warranty issue

I had a warranty issue and I can honestly say Zima's customer service was the best I have ever experienced from a business. Few companies come close.

3 August 2026
Unprompted review

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