Very poor customer service – would not recommend
I received an item from Zilia that was not as described. Customer service acknowledged the fault and asked me to return it to Hungary at my own cost. Since that wasn’t practical, I suggested a small partial refund to cover a minor local adjustment (£10). This is where they stopped communicating. No reply at all.
There’s no phone number or live chat. The only option is submitting a contact form and hoping they decide to respond. And in my case, they simply ignored me.
I wouldn’t recommend this company, especially for higher-value purchases. If anything goes wrong, you’ll likely be left without support.







