Zensurance Reviews 2,076

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, responsiveness, and accommodating nature, making the process smooth and stress-free. Many people highlight the exceptional customer service, noting the efficiency and ease of their overall experience, with quick response times and a seamless user experience. Reviewers frequently mention that the company makes a potentially complicated process much simpler. However, some customers also noted issues with billing, describing difficulties with payment processing and a lack of communication from the company to resolve these problems. A few other people also felt that the promised legal support was unhelpful, leading to wasted time and unsatisfactory outcomes.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the professionalism, efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, praising agents like Kevin, Alex, Jacintha Bent,... See more

Service

Reviewers mention positive feedback about service, highlighting it as reliable, fast, and efficient. Many... See more

Response time

Users describe positive interactions with response times. Many customers highlight the speed and efficiency... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the stress-free process,... See more

Based on these reviews

Rated 5 out of 5 stars

I'm very satisfied with the service. My agent reached out promptly both by phone and email. She was polite, responsive and as accommodating with my needs as possible. In all honesty, I was pleasantly... See more

Company replied

Rated 5 out of 5 stars

Giving Zensurance this rating for 3 reasons. (1) It was easy. The online quote process was clear and simple, yet thorough enough to reassure me of their competence. (2) They're fast! Abdool re... See more

Company replied

Rated 5 out of 5 stars

While I was applying on-line, Mr. Mohamed Mergani contacted me and walked me through the application process. He answered all of my questions. I am extremely satisfied with the level of serv... See more

Company replied

Rated 5 out of 5 stars

I had such an easy experience using Zensurance. Eva Savelsberg was the insurance rep who assisted me and she did a great job of answering all of my questions in a timely manner, and helping me make th... See more

Company replied


Company details

  1. Business Insurance Company
  2. Commercial Insurance Company
  3. Insurance Broker

Written by the company

At Zensurance we simplify the process of getting business liability insurance so that you get the coverage you need, quick and easy. Get a free quote!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Mohamed responded promptly to my…

Mohamed responded promptly to my inquiries and was able to hear me when I stated what I wanted and what I did not want in terms of coverage and service delivery. Mohamed spoke respectfully with me and I felt comfortable to invest in insurance coverage with Zensurance as a result.

30 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance!

Rated 4 out of 5 stars

Zensurance is pretty straight forward and it is easy to apply

Zensurance is pretty straight forward and easy to fill out forms.
Angela Hoang
New Business Associate - Digital Solutions Team was pleasant, friendly and helpful. She answered all my questions in professional manner.
I told her I was looking at other insurance quotes and she never made me feel like a number. She checked in but I never felt at any time pushed into making a decision. She has excellent people skills. I have heard good things about Zensurance as well from other people.

30 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Wendy!

Rated 5 out of 5 stars

Kathleen was perfect

Kathleen was perfect, to the point and quick to help me get my small business insurance within minutes. Thank you!

30 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance, RJ!

Rated 5 out of 5 stars

Choosing Zen Insurance was an easy decision

Choosing Zen Insurance was an easy decision. The pricing was competitive, and the coverage options were well suited to the needs of our business and our current stage of growth. The online application process from start to finish made it easy to select and tailor coverage options, giving us flexibility with minimal complexity. For growing businesses looking for strong value, fast response, and a modern approach to insurance, Zen Insurance delivered exactly what we were looking for.

29 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Ben!

Rated 5 out of 5 stars

Great service

Kathleen Lewis was a pleasure to work with. She explained everything clearly, was friendly and professional throughout the process and provided our quote very quickly. We also ended up with the best rates, which made the experience even better. Highly recommend!

28 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Dominique!

Rated 5 out of 5 stars

I want to say that my experience with…

I want to say that my experience with Adrian Isaac was professional and efficient. He helped me fill the online form step by step with so much patience. There was a small error on the application and he was able to correct it in a speedy manner. I am so happy he could help me so quickly.

23 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Praveen!

Rated 5 out of 5 stars

Ease of applying

Ease of applying. I have been doing this since 2008 and have never had that easy an experience. The cost of insurance is a lot better than your competitors as well.
Thank you for ending my day on a good note.

27 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Reginald!

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick and professional

20 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Kevin!

Rated 5 out of 5 stars

Business Insurance Review

I had an excellent experience working with
Eva Savelsberg from Zensurance. From the very beginning, she took the time to understand my business needs and provided clear guidance in finalizing the right insurance coverage. What really stood out was her patience, professionalism, and attention to detail—especially in helping me prepare the Certificate of Insurance exactly as required by my client. The process was smooth, transparent, and completed promptly.

Zenurance is doing a great job of combining knowledgeable professionals with exceptional customer service. They’re efficient, responsive, and committed to getting things done right. I truly appreciate the reliable support and would highly recommend them to any business owner looking for dependable insurance solutions.

27 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Zaid!

Rated 5 out of 5 stars

Great customer service

Great customer service! As someone new to business insurance, I had a lot of questions, and Alex Currie took the time to answer each one clearly and thoroughly. He made sure I felt confident and comfortable with my decision to go with Zensurance.

27 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Victoria!

Rated 5 out of 5 stars

Excellent work by Your Representative…

Excellent work by Your Representative ,,,Very Clear and Exact and Extremely well Done

I would Say for sure a Very Valuble Person for Zensurance . 10 out of 10

26 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Hugh!

Rated 5 out of 5 stars

Kevin Mauran

Kevin was amazing - knowledgeable, detailed, and patient as he walked me thru the process. Would recomm Kevin highly.

23 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Mohamed!

Rated 5 out of 5 stars

Getting a business insurance from NS

Getting a business insurance from Zensurance is very straightforward, accessible and saves a lot of time. Jacintha, the agent was very helpful and responsive in clarifying and guiding me the right quotation for our business. Would recommend this to my friend.

22 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Emely!

Rated 5 out of 5 stars

Great Experience

Zensurance could not have made my experience any easier. The representative that I dealt with, Kamil Babanca, answered all my questions, was extremely responsive and helped me through the entire policy purchase process. Well done.

19 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance, Henri!

Rated 5 out of 5 stars

After completing a simple online…

After completing a simple online application I received a call within minutes from one of Zensurance broker who was very professional. I had my business insurance coverage the very next day at a reasonable price. I highly recommend Zensurance.

15 January 2026
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Reply from Zensurance

Thank you for choosing Zensurance!

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