Zensurance Reviews 2,076

Kathleen Lewis was very helpful and always there to support the process. She is very professional and well spoken. Appreciate her support.

I recently arranged commercial general liability insurance for my small woodworking business through Zensurance and had a very positive experience working with Jacintha.
As a sole proprietor, I had several detailed questions about coverage and optional add-ons. She was responsive, clear in her explanations, and took the time to make sure I understood what was included. When there was confusion in the initial overview, she quickly provided the full policy details so I could review everything properly.
I appreciated the straightforward guidance and the lack of pressure. The entire process was smooth and professional.

Kurt was incredibly helpful and patient with my many questions. It was a very easy and straightforward process. Thank you!

Jacintha was quick to answer my questions, and signing up for the service was a very easy process.

Jacintha Bent was responsive, polite, and very knowledgable. Would highly recommend.

Excellent web experience and easy Transition from quote to purchase

I had an outstanding experience working with Jacintha from Zensurance. From start to finish, she made the entire process incredibly smooth and stress‑free. Her communication was clear, timely, and genuinely caring — she took the time to understand my needs and guided me through every step with patience and professionalism.

What stood out most was her dedication to making sure I felt confident and supported. She went above and beyond to provide the right information, answer all my questions, and ensure I received the best possible coverage for my situation.

Exceptional customer service like this is rare, and I truly appreciate the effort she put in. Thank you, Jacintha , you made the experience easy, efficient, and genuinely pleasant.

Jacintha Bent helped me quickly with any questions and requests I had.

It was great experience

Alex was very patient with me and he helped me to get the best quote.

Jacintha Bent Handled business in a timely manner and got it done !

Really good service

I really appreciated how fast Alex Currie got back to me after I inquired about insurance. Alex was very helpful, even went as far as to research the insurance guidelines through CRPO for me! Thank you!! It was super quick and easy and left me feeling confident about my decision.

As a new business owner, I was under the impressions that this would be a complicated process, and it was so easy. Jacintha Bent was so helpful and explained all of the details and was very responsive to my questions and me feel comfortable throughout the process. I highly recommend Zensurance.

Alex Currie was great to work with. Thanks for helping me get my insurance needs together.

Policy is Missing Coverage That I Paid For

When I purchased my E&O insurance, I added Cyber Protection to the policy. The quote (and the price) reflected this request. I paid for the policy in full but, when the policy document was sent to me, the Cyber protection was not included. I brought this to their attention a week ago and still no resolution. I finally received an email from them this morning in which they stated that I never purchased the Cyber protection. I responded to them with the quote they gave me and the receipt of payment - I have not heard from them since.

As well, when they sent me my policy documents after purchase, they did not provide me with a Certificate of Insurance.

Very disappointing.

It was fast and accurate. Mohamed Mergani helped me a lot and tailored a policy to match my needs.

Very helpful, answered all my questions. I never felt pressured or rushed. Kind and understanding.

The online questions were good but the follow up with Jacintha Bent was excellent-she was very knowledgeable and got back to me right away!