Zenithpropertymanagement Reviews 

173
•
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Zenith are refusing to fix the only lift in the building that has been broken for over 3 weeks. No updates since the beginning of September. Not providing access to a building with multiple floors is... See more

Rated 1 out of 5 stars

Very unprofessional. Took them 3 weeks and multiple follow up to respond to our ticket, and pretty much they told us they won't address the problem reported even if it is clearly their responsibil... See more

Company replied

Rated 5 out of 5 stars

James — the Property Manager at Islington Wharf — has been awesome! James has consistently gone “above and beyond” to help with any issue, big or small. What really stands out is how responsive Jame... See more

Company replied

Rated 5 out of 5 stars

We’ve been living in Islington Wharfe for the past two years, and James (James Stanton) has been absolutely fantastic throughout. He is always friendly, approachable, professional, and genuinely hap... See more

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3.4

Average

TrustScore 3.5 out of 5

173 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 2 weeks

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3.4

All reviews

(173)

25 reviews in the last 12 months

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Rated 1 out of 5 stars

Honestly, RUN from this nightmare.

Worst management I've ever seen! Building walls are leaking, elevators are constantly broken, homeless people live inside the building, and packages are stolen. Not to mention that the inside of your home can literally fall apart, and you will have to wait an entire year to get something fixed if you do!
Today they did the most, when the building's corridors were leaking almost inside our apartments and all they could say was "find the causing neighbour and tell him to turn off his water, because if we send an engineer, you're the one paying." Jokers on a whole new level.
Don't deserve one star.

10 September 2022
Unprompted review
Rated 1 out of 5 stars

Is it the worse management company ever?

Is it the worst management company ever seen? If not, is not far from there.

I've been living in Lamba Court for years (4, to be precise), and they were awful even before the cladding crisis. They don't invest in what matters on the property. And the fees are not small.

When something is broken or stops working, they always take their fair time to fix it, no matter how disturbing it can be for the people here. They ignore your emails and petitions due to some kind of agenda that is about making money no matter what.

And please, the guy who blows the leaves doesn't need to be here that often; that's some money you can have there.

23 February 2022
Unprompted review
Rated 1 out of 5 stars

6 days, 3 emails and 4 phone calls

6 days, 3 emails and 4 phone calls to get a meter reading!!!!!!! This company is a joke do not engage with them, they are clueless. Phoned to speak to a manager about the length of time it took to get the meter reading "none are available". Wrong readings sent to me. No apologies, nothing. they don't care. Awful.

21 September 2021
Unprompted review
Rated 1 out of 5 stars

I could write a book here but to sum up

I could write a book here, but they mange our blocks of flats, to sum up the complaints a lot of our residents have:

- difficult to get hold of
- Staff are rude
- expensive - £260pcm service charge for a 700sqft flat
- not interested in resolving issues
- still not seen a set of accounts for 2020
- poor communication with residents
- slow to carry out repairs
- when repairs are carried out they are not to standard and have to be carried out again.

If your considering appointing a property management company, please look elsewhere.

However the staff at our concierge generally try to be as helpful as possible (although they are not employed by Zenith).

26 August 2021
Unprompted review

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