The price is great for the amount of cover provided. Easy website to use , thanks guys, hopefully I don’t find out how helpful you will be if a incident happens 🤞
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been with previous insurance company for many years and moving over was clear and easy. They loggin it brilliant and easy to use getting clear view of all the documents needed. Thank you
Company replied
I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made s... See more
Company replied
Had a policy with Zenith last year and it was great - I only left as the price was not compeititve when I renewed. The customer service was the best I have ever had from an insurance company and I hop... See more
Company replied
Company details
Written by the company
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Contact info
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, United Kingdom
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4.1
Great
9K reviews
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Reply from Zenith Insurance
Hi Nick,
Thank you for your feedback! We're delighted to hear that you found the setup easy and that we came recommended by a friend, there's no better compliment. We’re glad the process was smooth for you, and we appreciate you choosing us.
Leanne
Reply from Zenith Insurance
Hi Jason,
Thank you for sharing your feedback! We're really pleased to hear that everything has been easy and straightforward for you so far.
Leanne
Great service reasonable price.
28 December 2025
Reply from Zenith Insurance
Hi Jackie,
Thank you for taking the time to leave us your five-star review!
Vicky
Had a policy with Zenith last year and…
Had a policy with Zenith last year and it was great - I only left as the price was not compeititve when I renewed. The customer service was the best I have ever had from an insurance company and I hope to be back.
28 January 2026
Unprompted review
Reply from Zenith Insurance
Hi Joshua,
Thank you for your feedback and review. We’re really pleased to hear you had such a positive experience with us and that our customer service stood out.
We completely understand that price is an important factor when renewing, and we’re sorry we couldn’t offer a more competitive premium this time. We hope you’ll consider us again in the future, and we’d love to welcome you back when the time is right.
Thanks again for taking the time to leave a review.
Leanne
easy to talk too,and helpful
28 January 2026
Reply from Zenith Insurance
Hi Yàñà,
Thanks for taking the time to leave your review and feedback with ourselves. We're pleased to hear you found our customer services team easy to talk to!
Kirsty
Nothing but hassle
26 January 2026
Reply from Zenith Insurance
Hi Ryan,
Thank you for taking the time to leave a review. We’re really sorry to hear that your experience felt like nothing but hassle — that’s certainly not what we aim to deliver!
We’d really like the opportunity to understand what went wrong and see if we can help put things right. We will be in touch.
Thanks again for your feedback — it helps us improve!
Laura
a very simple change
a very simple change over all explained very simply also may take a week or so for proof of ncb but got that early so all's good
22 January 2026
Reply from Zenith Insurance
Hi Paul,
Thank you for taking the time to review your recent experience with us!
Vicky
Very easy to change helpful easy to…
Very easy to change helpful easy to understand operator quick and painless and great deal
7 January 2026
Reply from Zenith Insurance
Hey,
Thank you for taking the time to review your recent experience with us!
Vicky
Dont bother with Zenith
Probably the worst car insurance company to ever deal with!! Their underwriter Markerstudy dont keep you updated when you have an accident and leave your case open without you knowing.. they dont answer your calls or even reply to emails. Still have a case open with them since last 3 years which is on going for the other party who walked out his car at the time of the accident wants to claim personal injury!!! Well good luck as I have witnesses...
23 January 2026
Unprompted review
Reply from Zenith Insurance
Hi,
Thank you for sharing your experience. We’re very sorry to hear about the difficulties you’ve faced with your claim and understand how frustrating this must be.
We acknowledge that delays and lack of updates can be upsetting, so that this can be addressed and looked into further, please can you send your policy details to me at social@zenithinsurance-bisl.co.uk.
Vicky
My daughter lost a full year no claims discount.
My daughter (21years) HAD to cancel her insurance policy with Zenith, due to the current underwriters not insuring her new car. I have never heard anything like it in my 40yrs of driving. She lost (almost) a full years no claims discount. She had two more payments to make !! She now is back to 3 instead of 4ys. At 21 every year counts cost wise. She would have even been liable to cancellation fees, even though SHE WASN'T the one cancelling the policy. However after expressing my complete incredulation that that was the case, they waived the fee. Thank you to Ashton for his help. Although Zenith did lose a customer now and in the future. Your underwriters are questionable to say the least.
22 January 2026
Unprompted review
Reply from Zenith Insurance
Hi Lisa,
Thank you for sharing what happened with your daughter, it’s completely understandable why you’re feeling frustrated. Losing almost a full year’s no claims discount at her age is significant, and it’s certainly not the experience we would want for any customer.
I’m really sorry that the underwriter was unable to insure her new car, leaving her with no option but to cancel. I can appreciate how unfair that must feel, particularly when the decision was out of her control. While I’m glad Ashton was able to waive the cancellation fee, I understand why the situation as a whole has been disappointing.
We’d like to review what happened in more detail to see if there’s anything further we can do to help. Please email the policy details to social@zenithinsurance-bisl.co.uk so we can get in touch.
Leanne
Fantastic service,couldn’t have been…
Fantastic service,couldn’t have been easier to set up my insurance,very happy with the quote I got so went forward with it,very happy
22 January 2026
Reply from Zenith Insurance
Hi Sean,
It's amazing to hear you found the service with ourselves was fantastic!
Kirsty
Contacted the customer service by…
Contacted the customer service by telephone. Line dropped in the first minute of automation. Second call guy hung or line dropped after 5 minutes. 3rd call guy hung up or line dropped after and hour, guy I spoke to still not resolved issue and didn't seem to understand the companies business. 4th lady sounded better said guy 3 was completely incorrect (i said so how do i trust you if 2 people say completely opposite answers). Requested a call back to my complaint over customer service issues but hoping to get someone who knows. Around 2hrs on call all advisers going away to ask there advisers
19 January 2026
Unprompted review
Reply from Zenith Insurance
Hi John,
I'm sorry to hear about the issues you have been having with our customer services team. Please can you email your policy details over to social@zenithinsurance-bisl.co.uk so we can try and assist you further.
Kirsty
Easy and Helpful
Very easy and straight forward to get a quote and very helpful and clear when I phoned to ask some questions.
17 January 2026
Reply from Zenith Insurance
Hi Stephen,
It's fantastic to hear you found it straightforward getting a quotation with ourselves!
Kirsty
Reply from Zenith Insurance
Hey David,
Thank you for your 5 star review.
Rachel
Terrible trying to get through to them…
Terrible trying to get through to them is a nightmare, they seem to want you to chat to a bot, shop around for better.
6 January 2026
Unprompted review
Reply from Zenith Insurance
Hi Russell,
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience trying to get in touch — we know how frustrating that can be, and it’s certainly not what we want for our customers.
Your comments have been noted and shared with the team, as we’re always looking at ways to improve how easy it is to reach us and get the support you need.
If you do need help please email your policy details to us at social@zenithinsurance-bisl.co.uk we’d still love the opportunity to assist and turn this around for you.
Thanks Laura
AVOID AT ALL COST
Useless customer service, call centre in india that cannot even get registration numbers correct you spend ages on the phone repeating yourself. AVOID AT ALL COST. May be the cheapest but absolutely shocking i certainly wouldn't like to rely on them if i needed them. Reported to the ombudsman. 4 HOURS OF MY LIFE WASTED DONT WASTE YOURS
5 January 2026
Unprompted review
Reply from Zenith Insurance
Hi,
Thank you for taking the tie to leave us your review. We’re really sorry to hear about the frustration you’ve experienced, that’s not what we want for any of our customers.
If you would like us to look into this for you please email your policy details to social@zenithinsurance-bisl.co.uk so we can review your policy and see if we can help.
Thank you,
Rachel.
Customer service is none existent
Customer service is none existent. Waited 45 min for somone to pick up the phone
5 January 2026
Reply from Zenith Insurance
Hi Mr Simpson,
Thank you for your feedback, and we’re very sorry for the long wait you experienced. We understand how frustrating this is and apologise for the inconvenience caused.
We’re aware that wait times can be longer than expected at busy periods, and we’re actively working to improve our service levels. Thank you for your patience and for bringing this to our attention.
I will be in touch shortly to assist you further.
Vicky
Absolutely useless
Absolutely useless. Customer service team hang up on you, you send them proof of no claims used on another policy they decline it without even notifying you and then email the day before Christmas Eve to say they need to speak to you and all th relevant departments are closed. Refuse to put you through to a manager or anyone that can advise on anything.
24 December 2025
Reply from Zenith Insurance
Hi Nathaniel,
Thank you for taking the time to leave your review and feedback with ourselves. We're sorry to hear you were unhappy with the service recieved when certain documentation has been requested. We will be in touch to try and assist you further.
Kirsty
Absolute shambles of an insurance…
Absolute shambles of an insurance company cancelled my policy because I didn’t tell them I had insurance cancelled when I never and it was a renew
Tryed to speak to someone on the phone but couldn’t understand them and they couldn’t understand me Really would not use this company ever again
23 December 2025
Unprompted review
Reply from Zenith Insurance
Hi Noel,
Thanks for sharing your feedback. We’re really sorry to hear about the frustration you’ve experienced, that’s not what we want for any of our customers.
If you would like us to look into this for you please email your policy details to social@zenithinsurance-bisl.co.uk so we can review your policy and see if we can help.
Leanne
Just don't use them, it's not worth it
A terrible experience from start to finish. Despite providing my proof of no claims several times, spending hours on hold, and using multiple formats, they now want to increase my premium or charge a cancellation fee. Save yourself the time, and use a proper company.
22 December 2025
Reply from Zenith Insurance
Hello Stuart,
Thank you for taking the time to leave your review!
We’re really sorry to hear about your experience and understand how frustrating this must have been. This isn’t the level of service we aim to provide, especially after you’ve spent so much time trying to resolve the issue and supplied your documents multiple times.
We’d genuinely like the opportunity to look into this properly and see if we can put things right for you, we will be in touch with you shortly.
Thanks Laura
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