The price is great for the amount of cover provided. Easy website to use , thanks guys, hopefully I don’t find out how helpful you will be if a incident happens 🤞
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been with previous insurance company for many years and moving over was clear and easy. They loggin it brilliant and easy to use getting clear view of all the documents needed. Thank you
Company replied
I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made s... See more
Company replied
Had a policy with Zenith last year and it was great - I only left as the price was not compeititve when I renewed. The customer service was the best I have ever had from an insurance company and I hop... See more
Company replied
Company details
Written by the company
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Contact info
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, United Kingdom
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4.1
Great
9K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service from staff who are…
Excellent service from staff who are professional and knowledgeable
24 March 2026
Reply from Zenith Insurance
Hello,
Thank you for your wonderful 5 star review!
We’re delighted to hear that our team provided you with professional and knowledgeable service. Delivering excellent support is exactly what we aim for at Zenith Insurance.
Thanks for choosing us!
Laura
Reply from Zenith Insurance
Hi,
Thank you for your 5 star review!
We’re delighted to hear that you found the application process easy and quick, and that you’re happy with our competitive prices. Providing a simple experience and great value is what we strive for.
Thanks for choosing Zenith Insurance!
Laura
My experience was very good with your…
My experience was very good with your colleagues, especially your Customer service everything went through smoothly I didn’t have any problem so I will always recommend Zenith Insurance company well appreciate cheers 👋
26 March 2026
Reply from Zenith Insurance
Hello,
Thank you so much for your kind review!
We’re delighted to hear that you had such a positive experience with our team, especially our customer service colleagues. It’s great to know everything went smoothly and that you didn’t encounter any issues.
Your recommendation really means a lot to us—thank you for choosing Zenith Insurance!
Laura
Reply from Zenith Insurance
Hi Jim,
Thank you for your five-star review!
Vicky
Very reasonable quote which I'm happy…
Very reasonable quote which I'm happy with and the breakdown recovery is had was great. I'm very impressed with zenith insurance. I would definitely recommend them
20 March 2026
Unprompted review
Reply from Zenith Insurance
Hi Liam,
Thanks for your 5 star review and feedback! It's fantastic to hear you would definitely recommend us to others!
Kirsty
ABSOLUTE SHOCKING COMPANY
ABSOLUTE SHOCKING COMPANY
DO NOT USE THIS INSURANCE COMPANY,
THEY GIVE YOU CHEAP PRICES TO LURE YOU IN, BUT DONT PAY OUT WHEN YOU HAVE AN ACCIDENT.
THEY DRAGGED MY CLAIN OUT FOR 3 MONTHS BEFORE THEY GAVE ME THE NEWS.
CRAP CUSTOMER SERVICE AND CRAP WITH KEEPING YOU INFORMED.
AVOID AVOID AVOID
SCAMMERS. £15000 THEY OWE ME.
SCAMMERS, CORRUPT.
27 March 2026
Unprompted review
The price I paid which was very good.
19 March 2026
Reply from Zenith Insurance
Hi Gregory,
It's fantastic to hear you were happy with the premium we offered for insurance!
Kirsty
So far very happy with zenith…
So far very happy with zenith insurance, RAC was reliable, when I changed my van was very easy and not extra price for changing a van to another and so far very reliable and professional
25 March 2026
Unprompted review
Reply from Zenith Insurance
Hi Constantin,
Thank you for taking the time to review your customer experience with us!
I am pleased that you found the change easy to do and without any additional charges.
Vicky
Reply from Zenith Insurance
Hi C T,
Thank you for your excellent 5 star review!
Kirsty
The female member of staff I spoke with…
The female member of staff I spoke with on the phone was extremely helpful and made everything clear and understandable and helped me with a couple of problems. Thank you.
24 March 2026
Reply from Zenith Insurance
Hello,
Thank you for your kind feedback!
We’re delighted to hear that our team member was so helpful and made everything clear and easy to understand while assisting you with your queries.
We really appreciate you taking the time to share your experience, and we’ll be sure to pass your comments on.
Welcome to Zenith Insurance!
Thanks Laura
Great policy and really easy to…
Great policy and really easy to complete the steps just amazing
23 March 2026
Reply from Zenith Insurance
Hey,
Thank you for taking the time to leave your five-star review!
Vicky
Very good insurance company
Very good insurance company, I'm very happy with the service provider
22 March 2026
Reply from Zenith Insurance
Hi,
Thank you for taking the time to leave us your five star review!
Vicky
Very reasonable price and exceptional…
Very reasonable price and exceptional customer service, thank you
14 March 2026
Reply from Zenith Insurance
Hey James,
Thank you leaving your five-star review about your customer service experience with us.
Vicky
Reply from Zenith Insurance
Hi Abdul,
Thank you for taking the time to leave your five-star review!
Vicky
Reply from Zenith Insurance
Hi Robert,
Thank you for your five-star review!
Vicky
Easy to apply easy to understand…
Easy to apply easy to understand questions been kept well informed about policy and any add on’s I chose very pleased with service
10 March 2026
Reply from Zenith Insurance
Hi Mark,
Thank you for your 5 star review and feedback. It's great to hear you're happy with our service.
Leanne
Very good the insurance is the perfect…
Very good the insurance is the perfect isurance in my live thanks and the cheapest one !
20 March 2026
Reply from Zenith Insurance
Hi Dobrin,
Thank you for your 5 star review and feedback. it's great to hear you're happy with your policy and our prices.
Leanne
Easy to set up and lots of good…
Easy to set up and lots of good benefits for good prices.
17 March 2026
Reply from Zenith Insurance
Hey Raigan,
Thank you for your kind review!
We’re delighted to hear that you found the process easy to set up and that you’re enjoying the benefits at a great price — that’s exactly what we strive to deliver.
It’s wonderful to have you with Zenith Insurance, and we’re here whenever you need us.
Thanks again for your support!
Laura
After multiple phone calls
After multiple phone calls, emails not replied to/“received” and only having 4 days to prove NCB from my other insurance company before they cancelled or increased my policy price, I finally got it sorted on the last day.
The ladies i dealt with over the phone couldn’t have been more helpful in fairness to them, putting me on hold to speak to another team to see if they had received the proof of no claims bonus,
At first I was sending the wrong document although it matched the requirements from them, but there was no email reply to state why or help me know exactly what was needed. It came down to the last day to prove so after another 4 phone calls, and multiple failed attempts to receive PDF files from me, the lady over the phone finally came back from the other team to say the proof had been successful, strangely enough I had just told the lady I wanted to cancel the policy myself and get a full refund and shop elsewhere…
17 March 2026
Unprompted review
Reply from Zenith Insurance
Hi Ryan,
Thank you for your feedback, and we’re sorry for the frustration caused during this process.
We understand how stressful it must have been with the tight deadline and lack of clear communication regarding the documents required. This is not the level of service we aim to provide, and we apologise for the confusion and delays in confirming your proof of No Claims Bonus.
That said, we’re pleased to hear that our team were helpful over the phone and that your proof was successfully validated in the end.
Your comments regarding communication and document guidance have been noted, as this is something we are always looking to improve.
If you do require anything further, you can reach us at social@zenithinsurance-bisl.co.uk.
Vicky
Reply from Zenith Insurance
Hi Margaret,
Thank you for your review!
Vicky
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.