The price is great for the amount of cover provided. Easy website to use , thanks guys, hopefully I don’t find out how helpful you will be if a incident happens 🤞
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been with previous insurance company for many years and moving over was clear and easy. They loggin it brilliant and easy to use getting clear view of all the documents needed. Thank you
Company replied
I’ve had an excellent experience with Zenith . From the start, the process of getting car insurance was clear and straightforward. The team was very professional, answered all my questions, and made s... See more
Company replied
Had a policy with Zenith last year and it was great - I only left as the price was not compeititve when I renewed. The customer service was the best I have ever had from an insurance company and I hop... See more
Company replied
Company details
Written by the company
Zenith Insurance specialises in providing pet, car and van insurance, and we provide all the essentials plus a choice of optional extras meaning you only pay for what you need
Contact info
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, United Kingdom
- social@zenithinsurance-bisl.co.uk
- zenith-insure.com
4.1
Great
9K reviews
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I had been with previous insurance…
I had been with previous insurance company for many years and moving over was clear and easy. They loggin it brilliant and easy to use getting clear view of all the documents needed.
Thank you
11 September 2025
Reply from Zenith Insurance
Hi Lynnette,
It's brilliant to hear we could make your move from your previous insurer smooth and accessible. Welcome to Zenith.
Rachel
Reply from Zenith Insurance
Hi I C,
Thanks for your 5 star review!
Kirsty
Helpful 100% honest and helpful service
Fast simple and very helpful
A pleasure no doubt a front leader in the insurance world
14 September 2025
Reply from Zenith Insurance
Hi Darren,
Thank you so much for taking the time to leave us your five-star review!
So lovely to hear you that you consider us to be a front leader in the world of insurance and found us to be helpful.
Vicky
Pointless
Did buy car policy for my car payed for a full year in one go so now my car have some mechanical isues and its now in a garage, i don't know yet can it be fixed or not so did get onother car and was trying change my car on my policy but with some reason inssurer disade new car (vw touran) don,t meat criteria and can't by insured so basicly now my policy car is gone, i did pay for all year inssurance and i can't use it, that's total money waste and disrespect. I got now only one option cancel my policy and get another one cuz zenith policy is pointless in my eayes
16 September 2025
Unprompted review
Reply from Zenith Insurance
Hi Andrius,
Thanks for sharing your feedback, and we're sorry to hear about your disappointment.
We understand how frustrating it must be not to have been able to transfer your policy to your new vehicle. Unfortunately, not all vehicles meet our underwriting criteria, and we’re sorry we couldn’t offer cover for your VW Touran.
If you need any further assistance or would like us to look into your policy in more detail, please email your policy details to social@zenithinsurance-bisl.co.uk and we’ll be happy to help.
Leanne
Zenith insurance website was easy to…
Zenith insurance website was easy to navigate. My insurance needs were satified quickly with a competative quote which I purchased.
A****
9 September 2025
Reply from Zenith Insurance
Hey Peter,
It's fantastic to hear about your experience when setting up your policy. Welcome to Zenith.
Rachel
Reply from Zenith Insurance
Hello Michal,
Thank you for taking the time to leave your 5 star review and feedback.
We're thrilled to hear you are happy with your quote.
Welcome to Zenith Insurance!
Thanks Laura
50 GBP Canellation fee, because they can't make a change on my policy...
Wanted to make a change from car to van 6 month into insurance, they can't quote me.
Wanted to make a change from car to another car 7 month into my policy, they can't quote me.
Got new insurance, came here to cancel this crap - 50GBP fee for cancellation. What a bunch of mean morons
13 September 2025
Unprompted review
Reply from Zenith Insurance
Hi Ivan,
Thanks for sharing your experience—sorry to hear things didn’t go as expected. We’d really like to look into this further and help if we can. Please email your policy details to social@zenithinsurance-bisl.co.uk, and our team will be in touch.
Leanne
Very easy to do very happy
3 September 2025
Reply from Zenith Insurance
Hi Michelle,
Thank you so much for taking the time to leave us your five star review.
Vicky
Zenith Complaints Department corrected earlier customer service mistakes
Since submitting my earlier review on Zenith policy regarding payment of cancellation fee, I was contacted by Customer Complaints Department, who have corrected earlier mistakes by their Customer Service staff and apologised for any inconvenience. Fee charged will now be refunded together with an amount for unused insurance cover period.
9 September 2025
Unprompted review
Reply from Zenith Insurance
Hello Norman,
Thank you for taking the time to leave your review!
I am sorry to hear you are unhappy with the arrangement fee you have been charged after your policy automatically renewed.
When you take out a policy—whether online or over the phone—we let you know that it includes automatic renewal. This is designed to ensure your vehicle stays insured, even if the renewal date slips your mind, as continuous insurance is a legal requirement.
You can opt out of automatic renewal at any time via your online account or by reviewing your policy documents. If you choose to opt out, your policy will simply end on the renewal date without needing to contact us.
About three weeks before your renewal, we’ll send an email with your new premium and confirmation of your renewal status. If that email isn’t received, we’ll follow up with a reminder a week later. If emails aren’t successful, we’ll send a paper copy of your renewal invite by post.
If you email your policy details to us at social@zenithinsurance-bisl.co.uk we can look in to this further for you.
Thanks Laura
The best agency
1 September 2025
Reply from Zenith Insurance
Hey B U,
Thank you for your great 5 star review.
Rachel
Reply from Zenith Insurance
Hey James,
It's great to hear you found it easy to get set up. Thanks for your review.
Rachel
Do not use if you want to change car mid-term…
Went to change my car mid-term on the portal from a F Type Jaguar to a Mercedes C300 (so a more common car with less power). Could not do on the hub so called them. Was told they don’t insure this car! So I had to pay a cancellation fee (it wasn’t me that cancelled, it was them). Also have lost a years NCB as the policy finished mid-term. Nothing else was changed, only changing cars. Found insurance with Allianz right away at a lower cost than my Zenith policy. What a cob. AVOID AT ALL COSTS IF YOU CHANGE YOUR CAR MID-TERM. I will be informing all the car clubs I am a member of to ensure others don’t use this company!
Update: They called me today to explain they could not insure the Mercedes as their underwriters don’t insure this vehicle. However they agreed to refund me the cancellation charge as a goodwill gesture. The lady on the phone was very good. I will update again when I receive the refund etc.
2nd Update: Refunds duly received as expected.
4 September 2025
Unprompted review
Reply from Zenith Insurance
Hi Jeffrey
Thank you for your feedback, and we're sorry to hear about your recent experience when attempting to change your vehicle mid-term.
We understand how frustrating it can be when expectations aren’t met, especially when it comes to something as important as your insurance cover. While we aim to accommodate vehicle changes where possible, there are occasions where certain makes and models fall outside of our underwriting criteria. These decisions are based on a number of factors, including risk profiling and insurer guidelines.
Please email your policy details to me at social@zenithinsurance-bisl.co.uk so that I can look into this further for you and see if the fee was correctly applied.
Vicky
Reply from Zenith Insurance
Hello Mr E Duffield,
Thank you for taking the time to leave your 5 star review about the helpful service we provide!
Thanks Laura
Van insurance
I had my renewal for my insurance come through from my previous insurance company. I thought i would try comparison sites and zenith were not the cheapest but offered better cover and extras. I decided to give them a go it was easy to follow on there site and saved me over £100
19 August 2025
Reply from Zenith Insurance
Hi David,
Thank you so much for taking the time to leave us your five star review.
Really pleased to hear we saved you money with better cover.
Vicky
Reply from Zenith Insurance
Hi,
Thank you for your 5 star review and feedback. I'm pleased to hear you're happy with our service.
Leanne
Reply from Zenith Insurance
Hi Ian,
It's fantastic to hear you were happy with the premium offered for insurance with ourselves!
Kirsty
Very simple and easy to understand and…
Very simple and easy to understand and very competitive on the price
20 August 2025
Reply from Zenith Insurance
Hi Michael,
Thank you for your great 5 star review.
Welcome to Zenith Insurance!
Rachel
Reply from Zenith Insurance
Hi Trevor,
I'm pleased to hear you found our service easy and quick!
Kirsty
No problems and great quote.
15 August 2025
Reply from Zenith Insurance
Hi Dave,
Thank you for taking the time to leave us a 5 star review.
Leanne
Reply from Zenith Insurance
Hi Carl,
I'm pleased to hear you have had an awesome experience with ourselves!
Kirsty
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