Zengo Reviews 1,097

it's too long to respond
the notification from zengo is 4 minutes for a respond
I have waited for a respond mire than 5 minutes

I wanted to transfer my funds in BNB to my bank account. I did encounter some challenges and Felipe guided me through these challenges. He was patient with me and provided screenshots to help me out which was great since I’m a visual learner! In the end I had to swap BNB to BTC and then send it to my wallet since I needed a minimum amount before transferring to my bank account. Every thing worked out well thanks to Felipe! Their customer service is wonderful!!

I got a quick answer to my problem. Felipe was responsive. I believe my problem is resolved. I wanted to download history from the web version of Zengo and I was able to do that.

great service. I am excited to use this platform. thanks.

Great, courteous and knowledgeable customer support. Not an AI bot. Hopefully they keep the human support agents , when they leave I will take my account somewhere else.

They were Johnny on the spot to help me with my situation and I appreciate it so much. These people are awesome.

Absolutely amazing customer service. I really struggled to get my head around everything and Jacobo helped me patiently every step of the way and was so quick to respond really clearly. I can’t recommend enough

Very good response time from customer support.

In addition to being a very secure wallet, I got fantastic customer support

Keep up the smooth approval lately and I'll give 5 star once transaction keep going smoothly with some providers.👍🏼

I'm new to crypto and had some trouble setting up my security on Zengo. Felipe was very helpful coaching a dinosaur through the process.

Banned for reporting bugs. Broken UI. And a CEO with a short fuse — and not just in attitude.

I was banned from their support just for reporting issues and refusing to act as their unpaid QA tester. When I asked them to stop spamming me with unwanted notifications, they demanded screenshots and logs. Sorry, but I’m a paying customer — not your employee.

The cherry on top? The CEO himself once replied “tu m’as saoulé” (roughly “you’re annoying me”) when I politely pointed out UX bugs and glitches.
Let’s just say his sense of professionalism is as small as… well, let’s just say his attitude.

The UI/UX is a disaster: full of glitches, crashes, and inconsistent behavior. If their backend is built with the same carelessness, I honestly don’t feel safe entrusting them with my money.

And despite being banned, I still receive spam notifications. So I get the worst of both worlds: no help, and constant harassment.

I’m leaving this review fully expecting them to do what they always do: accuse reviewers of lying or not being real customers.
That’s their signature move instead of taking responsibility.

Avoid this company. They don’t care about users — only about silencing criticism.

I'm speechless..when it comes to service, you are the fastest there is out there. Zengo is the optimum and Esquire App.

Not supporting Hyperliquid network So my funds are blocked until it's add.

My money was stolen and account was locked. No response from Zengo or any support. I highly doubt not recommend this site or service.

I am not a customer but concerned about 12% give you a one star review. The customers give clear details of their experience. All you do is reply with this is not a genuine complaint. I feel a decent reply would give me a better understanding of your customer service

Smooth and patient with a novice. Felt really uneducated asking my questions but was treated with utmost secure responses

Zengo customer-service agents have always so knowledgeable, and helpful. Zengo itself is a smooth and easy to use app with good security.