Zendure Reviews 

Every time did I send my pictures email details? The team email me back write the next date.

Ordered and payed : 2*430W Panneaux Solaires Bifaciaux (1 118 Wp)
on 09-11-2024
Now its 11/12/2024 and no product received.
The response from the seller is . well its a very busy period. No more details or delivery date is given.
Cost 279,- euro :-(

Problem correct compensated with a partial refund.
Goods were delivered later due to very busy period.

this is my experience with Zendure
this is my experience with Zendure
Last year, in 2 months, I bought a balcony power plant, and I can say that the product I received delighted me from the very delivery, to the packaging, a little during the installation, some things were not clear to me according to the instructions, at least to me, but everything is very simple and friendly to install, all accessories are included, in my case I had no problems with the operation of the power plant, after 6 months I bought another improved version and everything works without problems. I resolved some technical issues and information with customer service without any problems. This is a very good purchase for me and I have no complaints

They work together with DHL. A very bad transport company. I'm waiting for a month now... ditch them!

After some initial misunderstandings, the support team solved my problem. Apparently, the HUB200 had malfunctioned and was replaced without any problems after I returned the device.
he replacement device has now been running for approx. 1.5 weeks without any problems. I hope it stays that way.

My system is running perfectly so far. Fortunately, I don't have the problems described by some users. I think people are sometimes overwhelmed, which in turn leads to disruptions.

I would like Zendure to have a variable energy plan so that you can switch between the individual modes using an additional appointment mode.

My system did not work anymore. System components were send back and replaced within short time and system works again. Skilled and fast service person.

Sadly, I coudn't use the SolarPanel as I thought beforehand. It was my fault but I knew i could return the panels, so i contacted Zendure Support and after some back and forth, I was contacted by a company who came to my house to get the Panels. I didn't even have to bring them somewhere. A few days later I got all my money back minus a small delivery fee (around 10€). I consider this a good support given the fact, that Zendure had a lot of work and didn't made any money. The support messages with Princess B. were always nice and the needed help was provided.
Overall good support!

I am very satisfied with the Zendure and the products. I have the two HUB2000 and four AB2000 and everything works very well. I will buy another HUB2000 and two AB2000 so that my balcony power plant can work even more efficiently. The ACE1500 and Hyper2000 products are also very good. Contact with support was always very professional and customer-oriented. Thank you for the great service.

Quite simply the best customer service experience I have ever experienced.
Very quick initial response time. Resolved issue within a few hours. Professional and friendly interactions with staff who cared about my interactions with the company. They were all incredible. Thank you for your outstanding service.

My sister got me a universal charger (which cost £59) last Christmas. I used the product a couple of times and it broke. I thought I would have no problem getting a refund/new product as it had a 2 year warranty period. They have taken 3 months to delay and dither on this - they firstly kept saying they were waiting for their engineering department when it was clear from the evidence I sent that it was broken. They then tried to offer me £15 as a refund (this isn’t how a warranty works!) and now they are asking for my patience in resolving the issue. I would say that warranties mean nothing at this company…

As i installed and testet Hub 1200 and AAb1000 I have seen two major logical deviation to my understanding of how Hub1200 should perform AB1000 at lower and higher Limits. I have exlained my concern to the support at Europa. It was acceped and fixed in advance. Though I am fully satisfied with your support.

Good feedback on warranty chase. Sometimes hat to explain things a bit more often, but in general good support and delivery of new component

I got quick Service answer from „ Princess“ on an issue that I caused by myself! Very satisfied!

The request to exchange a smart plug was always answered in a friendly manner, but took some time. However, the entire process was carried out reliably. Princess was very friendly.

A very friendly contact and for all our problems the support has an solution. Our Solarsystem is working, because of the work of madam Li - Greetings from Germany!

The product was ordered taking into account certain specifications, but so far very satisfied with the response from the support. Nothing to report.
Thanks to Zendure support.
After starting the Hyper 2000, I will review my comment or not.

Good Support. Thanks