Zendure Reviews 

In May 2026, I had several questions about the Zendure Solarflow 800 Pro. I have rarely received such detailed, knowledgeable, and comprehensive answers. Their customer support is among the best I’ve ever experienced in my tech-focused career—and I’ve had plenty of it. Thank you very much. I highly recommend them. Based on their support responses, I will be purchasing the product.

Excellent and fast service . Thank you

Great products. Very easy to install and use.
Battery are efficient, and solar panels are gorgeous (450 Wp, in all black).
Great support as well.
Be patient when delivery as things come in multiple part if you purchase a full system. The system is worth the wait.

Zendure is a terrible company. They refuse to support their products and should get abaolutely zero good publicity

Thank you for the great help.

Excellent service and support. Very fast response times and high competence.
I would gladly use their services again at any time.

M. Schröder
Germany

Sometimes the delivery takes a little bit longer . But the service desk reacts very Quick and Some days later the product arrives as promissed

Had a Problem with Smart Meter 3CT on one Phase. Very helpfull conversion with Support on Diagnostics and finally replacement. Sine then everything Running very well and stable.

Hub2000 is a nice esthetic product, but very far from performant... Indeed using smartct, power adjustment is a diaster 10-15 minutes to reach 800w, this is a waste of use of solar power. Their support is ai based, and when it comes to human one, hard to get proper answer and long one. I don't recommend this model. Best is allin one integrated with micro-onduler....

Really fast response to my questions regarding the set up of my system. Now working really well. Extremely happy with the support. Would highly recommend this company.

TLDR; Possibly one of the worst and most incompetent customer service from any company.

My Zendure Passport III's USB ports died on me at the start of a 2-week trip. I wrote to their support team with clear description and was faced with a response to provide a product serial number. After sharing that I did not see anything, Chili Zhou, asked me for a picture of my product in order to provide the right support.

After sending the picture in, she then responded to ask for proof of purchase. As I had purchased this years ago, I didn't have a copy of my receipt and had informed her of this. She then asked me to provide proof of purchase or the product's serial number again. If neither were avaialble, to take a clear photo of the product name plate.

At this point, I was appalled at the back and forth but decided to send pictures of every side of the Passport III, and reiterate that I was not looking for warranty claim but to see if there's anything that I could do to troubleshoot the device. At this point, it was already towards the end of my trip and I had to purchase another travel adapter.

3 days after my trip was over, I finally got a response from Chili stating that since I do not have proof of purchase, she isn't able to process my warranty claim.

Never again will I consider a product from Zendure, as there clearly isn't an ounce of understanding of how their products are made, and customer support would just send you on a wild goose chase.

I have a Zendure passport 111 and it just doesn’t work on some UK outlets. It’s poorly made so the U.K. 3 pins are not secure enough to remain out when you try to plug it in!! I also find it annoying that it has a light on so it’s of no use in my bedroom at night. There are many much better alternatives around

​My SuperBase Pro 1500 is failing in Kyiv, Ukraine, during freezing winter blackouts. The firmware is corrupted: the Zendure App cannot even read the device's Serial Number (shows "--") and fails to synchronize data.
​This critical bug prevents me from limiting AC input power, causing the station to crash and shut down during grid fluctuations (180V). Because of your broken software, the device can no longer safely power my heating boiler and water pump.The correspondence with Zendure support has been dragging on for a full month — since November 27, 2025
​Support has ignored my evidence for weeks, missing every deadline while my home freezes. Wishing me "Merry Christmas" while leaving my family without heat in a war zone is insulting. Avoid Zendure—they sell "bricks" and provide zero accountability in emergency situations.
​Ticket SN: SFHALBELLX00011

My Hyper 2000 has been dead for over a month. It took almost 2 weeks and several emails just to get a return label. Zendure received my unit on July 15, 2025, but I have received no updates since then—just generic “please wait” responses. Never again.

I purchased the Zendure Passport III: All-in-One 65W Adapter for Home & Travel from Kickstarter in 2022. We used it to travel and to charge several devices while at home. About a week ago, I smelt electrical burning and discovered that the adapter was melting inside and hot and had left a black residue on the plug. I immediately unplugged it and contacted the company on kickstarter. No response so far, nor am I able to get in touch with anyone at their website because it's under construction. So basically this thing could have caught fire and there is no one at the company to deal with this. I am happy to submit photos of the device but don't know how to do so on Trustpilot.

Absolutely zero customer service. My Zendure SuperBase V4600 exploded and died. 2 weeks later I am still waiting on any help after a several emails that go unanswered from zendure.
I do not recommend Zendure products!

AVOID this scammy company. Their products WILL fail and then you will not get a replacement.

Worst support ever! Completely overloaded and incompetent!
Zendure is using AI to initially respond and then kick-around tickets between people that don't know what they are talking about. Support then asks questions, that have nothing to do with resolving the problem, or don't answer emails at all.

🚨DO NOT BUY FROM THESE CRIMINALS ! ! 🚨
They have ghosted me now, they took my money and replaced this brick 2 times with another brick. (Superbase 4600 & satellite battery. They never answered any related questions or dozens of emails. The absolute worst consumer experience of my life.

Worst customer support on the planet. I've been dealing with them for over a year and was never able to get their products to work. They finally offered a refund and had me send the products back. Now that they have my money (Over $17k) and the products, they are now ignoring my emails.

I'm preparing to send lawyers at them to make sure they are never again allowed to have a presence in the United States.

Avoid purchasing Zendure products at all costs.