They do care for Your Zen experience. I am using it already some time and despite encountering some shady internet sellers who tried to charge me without my authorization, Zen care team helped success... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
It's great that cashback is instant—it's truly one of ZEN's best features! 👍 I've been using the Pro card for several months now: it's convenient to hold currencies, offers favorable exchange rate... See more
Company replied
ZEN.com is completly new experience for my. In same way it is revolutionary. I have used mobile banking before and other new tools in that area, but ZEN provides much more then I expected. Cashbacks,... See more
Company replied
The AI online help was of no value. Asked for human response. Filled out the required form and the response to delete the Zen App and re-install it resolved the problem. All the verification ste... See more
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Company details
About ZEN.COM
Written by the company
Do your wallet a favor and put a ZEN Pro card in it.
Earn on every payment. Extend the warranty on electronics. Get great cashback. Exchange currencies at the best conversion rates.
Contact info
Lvivo g. 25-104, LT-09320, Vilnius, Lithuania
- hello@zen.com
- zen.com
4.6
Excellent
6K reviews
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Reply from ZEN.COM
Hello,
thank you for your feedback! We’re happy our Support Desk agent Sara could help you quickly and effectively. We will pass your comment to him to make his day:)
Regards,
Mia, ZEN.COM
Reply from ZEN.COM
Hello,
thank you so much! We're really happy to hear that it met your expectations!
If there’s ever anything we can do for you, just let us know!
Regards,
Mia, ZEN.COM
Would give zero if I could
Would give zero if I could
Dodgiest company I’ve ever come across. Opened the account, the details didn’t even exist when people were trying to send money to me. Then they were rejecting any and every payment that came in an tried to say it was the sending bank.. what 7 different banks are completing the payment to zen, the transaction shows on zen and then gets rejected after 35 minutes.. its zen rejecting the payments, as confirmed by the senders banks
Because I’ve been unable to use the account, I obviously complained to their agents in the live chat. All of a sudden, my account has been restricted.
So I messaged again asking why it’s been restricted. They said due to account activity.. what activity? LOL. I’ve been unable to use the accounttttt!
So I complained again, where I was told not to worry, as these procedures are completely normal and selected randomly / automatically. Within 5 minutes, they’d completely suspended and closed the account.
They are data farming and ive reported them to both the FCA and the ombudsman.
25 March 2026
Unprompted review
Reply from ZEN.COM
Hello,
thank you for your feedback. Please rest assured that ZEN.COM is a licensed financial institution that takes security very seriously and fully understands how stressful this situation might be for you.
We encourage you to check out our article, where you’ll find helpful information: I've got a message "We have to close your account" – ZEN.COM
If you have any questions, feel free to reach out to us anytime at hello@zen.com.
Best regards,
Anna
Very quick and good help
25 March 2026
Reply from ZEN.COM
Hello,
thank you so much for your kind words and positive attitude to ZEN.COM app.
Regards,
Mia, ZEN.COM
Reply from ZEN.COM
Hello,
many thank you for your positive comment!
Have a great day,
Anna
Very good I like it
25 March 2026
Reply from ZEN.COM
Hello,
thank you for your warm words about the app. We like it too:)
Have a great day,
Mia, ZEN.COM
perfect support
perfect support, easy way for shards and great oportunity to earn while spending
25 March 2026
Reply from ZEN.COM
Hello,
thanks for the excellent rating! We're thrilled you're enjoying our service and appreciate your support!
Regards,
Mia, ZEN.COM
Super bank!
25 March 2026
Reply from ZEN.COM
Cześć,
super bank i super Klienci!
Pozdrawiamy i dziękujemy za opinię,
Anna, ZEN.COM
Kuba is the best
Kuba did everything in his power to clarify the matter and die so with 5 stars, nothing could have been done better.
24 March 2026
Reply from ZEN.COM
Hello,
thank you so much for your kind words! Kuba always does his very best to help, so we’re really happy to hear this. All our customers deserve the best service possible. Your 5-star rating means a lot to us.
Regards,
Mia, ZEN.COM
Reply from ZEN.COM
Hello,
many thank you for your kind comment. If there’s anything we can do to improve our offering, please let us know.
Regards,
Mia, ZEN.COM
Great help desk!
23 March 2026
Reply from ZEN.COM
Hello,
thank you for your comment.
We are always at your service.
Regards,
Mia, ZEN.COM
Great customer support
Great customer support, managed to quickly and easily solve my chargeback application.
24 March 2026
Reply from ZEN.COM
Hello,
thank you so much for your kind words. We truly appreciate your feedback and are glad to hear that our approach and quick actions made a positive impression. Helping our customers and looking for the best possible solutions is always our priority.
Regards,
Mia, ZEN.COM
Great mission
24 March 2026
Reply from ZEN.COM
Hello,
thank you for your comment. We enjoy the Missions and Reward Zone offers just as much as you do.
Have a grate day,
Anna, ZEN.COM
Sent €500 to my wife. Got frozen funds, a blocked account, and a support team that literally cannot help you.
I tried to send €500 to my wife. We both have Zen accounts. Internal transfer within the same household should take 30 seconds.
The transfer froze and was canceled after 24 hours without any explanation. A €1 test transfer froze immediately.
Support from my account: six times I received the same message—"check the recipient number, you may have entered incorrect data." I sent screenshots proving everything was correct. Same response every time. After six identical replies, I asked to escalate to a senior specialist — something that should have happened automatically after the first two failed attempts. The answer was "we cannot help you further."
Support from my wife's account: three rounds of "no incoming transactions found, please have the sender contact us." I showed them screenshots of both chats side by side. The script kept running unchanged.
At some point, my wife's account was blocked "for security reasons." Now she has to wait 3 days to regain access—just because I tried to send her €500.
The technical issue was probably simple. But Zen's support can't escalate, can't review both accounts at once, and can't do anything when their standard script doesn't fit. You end up in endless circles until something breaks—and in this case, it was my wife's access to her account.
I'm not angry at the individual agents. They clearly lack the tools to fix anything. That's a product problem.
Right now, I'm exploring other options for anything more than pocket change.
23 March 2026
Unprompted review
Reply from ZEN.COM
Hello,
thank you for your comment. We are sorry to hear about your experience.
Please rest assured that we would be happy to review your case in detail. We kindly invite you to contact us through our official channels:
– via chat in the application
– via email at hello@zen.com
Our team will take a closer look and assist you accordingly. If you are already in contact with us, please expect the reply shortly.
Kind regards,
Regards,
Anna
Reply from ZEN.COM
Hello,
thank you so much for your kind words! We’re really happy to hear that you had a great experience with our support team.
If you ever need anything, we’re always ready to help.
Regards,
Mia, ZEN.COM
Reply from ZEN.COM
Hello,
many thank you for your kind review and 5*.
Have a great day,
Anna, ZEN.COM
Reply from ZEN.COM
Hello,
thank you so much for letting us know that our agent has been supportive and helpful.
You can count on us,
Anna, ZEN.COM
Reply from ZEN.COM
Hello,
thank you so much for your kind comment.
We’re especially proud that you highlighted ZEN.COM’s transparency in terms of our rules and services. Building trust and being reliable are exactly what we strive for every day.
We truly appreciate your support,
Mia, ZEN.COM
Fast help friendly help instant to fix…
Fast help friendly help instant to fix my problem
22 March 2026
Reply from ZEN.COM
Hello,
thank you so much. It is privilege to work for you. Your positive words has already been passed to the agent to make her day.
Regards,
Anna, ZEN.COM
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