They do care for Your Zen experience. I am using it already some time and despite encountering some shady internet sellers who tried to charge me without my authorization, Zen care team helped success... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
It's great that cashback is instant—it's truly one of ZEN's best features! 👍 I've been using the Pro card for several months now: it's convenient to hold currencies, offers favorable exchange rate... See more
Company replied
ZEN.com is completly new experience for my. In same way it is revolutionary. I have used mobile banking before and other new tools in that area, but ZEN provides much more then I expected. Cashbacks,... See more
Company replied
The AI online help was of no value. Asked for human response. Filled out the required form and the response to delete the Zen App and re-install it resolved the problem. All the verification ste... See more
Company replied
Company details
About ZEN.COM
Written by the company
Do your wallet a favor and put a ZEN Pro card in it.
Earn on every payment. Extend the warranty on electronics. Get great cashback. Exchange currencies at the best conversion rates.
Contact info
Lvivo g. 25-104, LT-09320, Vilnius, Lithuania
- hello@zen.com
- zen.com
4.6
Excellent
6K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NEVER GIVE UP, even if something happen you never planned).
HI, I Was plan bought goods on aliexpress , was open Use 3%cashback with app Zen and was sure that woukd get cashback as before i did. With some technical issue cashback was not put immidiatly, but i was not give up.I wrote to zen app helper, online agent Rafael was ask me some ew question and told me wat, all infirmation he gave to technical team of app Zen. SO in few hours i was get my cashback , and price was in my wallet. It already not first time i get cashback from Zen,so of course i would invite every one from you, use app and get this extra money for any goods that you can buy, uzing Zen app partners. Thank you, for tehnical team and online agent for feedback. NEVER GIVE UP, even if something happen you never planned).Im happy with Zen already 4 years and invite you to bea bit happy too).
29 March 2026
Reply from ZEN.COM
Hello,
thank you for your amazing and detailed feedback! We’re happy our Support Desk agent could help you quickly and effectively. We will pass your comment to him to make his day:)
You can count on us,
Anna, ZEN.COM
Reply from ZEN.COM
Hello,
thank you for your comment.
ZEN.COM offers different types of transfers, from SEPA to SWIFT. To learn more, please visit: https://ask.zen.com/hc/en-us/categories/9465144576284-Transfers-Currency-exchange
If you have any questions, feel free to contact us via in-app chat or by email at hello@zen.com.
Regards,
Anna, ZEN.COM
Reply from ZEN.COM
Hello,
thank you for your comment and 5*! We’re happy to hear everything is working well. We do our best to make sure the app guides you smoothly through its features and offers, making your experience enjoyable.
Have a great day,
Anna, ZEN.COM
Reply from ZEN.COM
Hello,
thank you so much for letting us know.
Have a great day,
Mia, ZEN.COM
A great place to experience true…
A great place to experience true quality service. Thank you for visiting.
28 March 2026
Reply from ZEN.COM
Hello,
thank you for your comment. At ZEN.COM we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.
Regards,
Mia, ZEN.COM
Reply from ZEN.COM
Cześć,
dziękujemy za komentarz. Nieśmiało zgadzamy się z Tobą;)
Pozdrawiamy,
Anna, ZEN.COM
Reply from ZEN.COM
Hello,
many thank you for the 5-star rating. If there’s anything we can do to improve our offering, please let us know.
Regards,
Mia, ZEN.COM
Amazing ❤️ i love this app and customer…
Amazing ❤️ i love this app and customer service
27 March 2026
Reply from ZEN.COM
Hello,
we truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do.
Regards,
Mia, ZEN.COM
I keep a company account in ZEN.COM
I keep a company account in ZEN.COM , i've provided all the required information required from them , i recently had tried to make two transactions and both were denied , the initial reply for the failing transaction was due to payment gateway error. The 2nd time their reply was that the transaction was held due to security reasons that they haven't provided. As a result my company funds are frozen without any explanation from their side. Be very careful when/if you decide to do business with them in the future.
26 March 2026
Unprompted review
Reply from ZEN.COM
Hello,
thank you very much for your comment. We’re sorry to hear about your experience.
You can choose from a variety of transfer options, including SWIFT and SEPA. To learn more, please visit: https://ask.zen.com/hc/en-us/articles/5920583237404-What-international-transfers-does-ZEN-COM-support.
We’re also here to assist you in choosing the best transfer option — feel free to contact us via in-app chat or email at hello@zen.com.
Regards,
Mia, ZEN.COM
Reply from ZEN.COM
Hello,
thank you so much. We are always at your service.
Regards,
Mia, ZEN.COM
Reply from ZEN.COM
Hello,
thank you for your comment. At ZEN.COM we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.
Regards,
Mia, ZEN.COM
I use this banki all day and i think…
I use this banki all day and i think this is the Best for everything
3 March 2026
Reply from ZEN.COM
Hello,
thank you so much for your kind words!
We’re really happy to hear that you enjoy using ZEN every day and that it meets your expectations. Your support means a lot to us!
If you ever need anything, feel free to reach us out.
Regards,
Anna, ZEN.COM
Problem solved
I was a victim of card fraud, and an unauthorized transaction was made.
I reported the issue, and the support team guided me through the chargeback process.
Although it took around 3 months to resolve, the case was handled professionally, and the chargeback was successful in the end. I appreciate the support and the final outcome.
26 March 2026
Reply from ZEN.COM
Hello,
thank you for sharing your experience with us.
We’re truly sorry about your experience, but we’re glad we could support you and guide you through the chargeback process. We understand that the waiting time can feel long, and we really appreciate your patience and trust while the case was being resolved.
It means a lot to us that you’re satisfied with the final outcome. If you ever need any assistance in the future, please don’t hesitate to reach us out.
Regards,
Mia, ZEN.COM
Very good and kind assistant
Very good and kind assistant, the team investigate the issue very quick and with all the required information they accepted the refund in my favour.
I am very happy with Zen.com support
1 March 2026
Reply from ZEN.COM
Hello,
thank you so much for your kind words!
We're really glad to hear that everything was resolved quickly and to your satisfaction. Our team always aims to handle each case with care and transparency, so it’s great to know you felt supported throughout the process.
If you ever need anything in the future, we’re ready to help.
Regards,
Mia, ZEN.COM
I really like that everything can be…
I really like that everything can be done in the app
26 March 2026
Reply from ZEN.COM
Hello,
thank you so much for your positive feedback regarding the app's functionality.
Have a great day,
Mia, ZEN.COM
Incredible customer service
Incredible customer service
Joanna was both professional and supportive and stayed in touch even when I forgot the chargeback case was opened
25 March 2026
Reply from ZEN.COM
Hello,
thank you for your comment. At ZEN.COM we believe that our customers deserve nothing but the best, and we’re committed to delivering just that.
Have a great day,
Anna, ZEN.COM
It is the first app I knew that gives…
It is the first app I knew that gives real cashback
26 March 2026
Reply from ZEN.COM
Hello,
thank you a lot! We're thrilled to hear you’re loving our cashback system. We're always working on adding even more, so stay tuned!
Regards,
Anna, ZEN.COM
Zen's customer care stands out as one…
Zen's customer care stands out as one of its strongest features. The support team is responsive, professional, and genuinely helpful when it comes to resolving issues or answering questions.
Whenever assistance is needed-whether for transactions, account details, or general inquiries- the team provides clear and well-structured responses. Communication is smooth, and you feel supported throughout the process.
What makes the experience even better is the polite and solution-oriented approach. The agents take the time to understand the issue and guide you step by step, which builds trust and confidence in the
service.
25 March 2026
Reply from ZEN.COM
Hello,
thank you so much for your thoughtful and detailed feedback.
It truly means a lot to us that you’ve noticed the effort our team puts into providing clear, helpful, and supportive assistance. We’re especially glad to hear that our approach made you feel confident and well taken care of throughout the process.
Your words are a great motivation for us to keep improving and maintaining this level of service. If you ever need anything in the future, we’ll be here for you.
Regards,
Mia, ZEN.COM
Easy app for everyday use
25 March 2026
Reply from ZEN.COM
Hello,
thanks a lot! We're glad you 've noticed how effortless in managing the app is! That’s exactly what we aim for!
Regards,
Mia, ZEN.COM
Thanks all proces is fast
25 March 2026
Reply from ZEN.COM
Hello,
it is a privilege to provide you such service and support.
Have a great day,
Anna, ZEN.COM
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.