ZELLBURY 

Very bad in online delivery , delivered suit in pakistan in 10 days. I ordered first and last time.

Truly pathetic people. I placed an online order and paid upfront via bank card. Out of 4 articles that I ordered, they didn't deliver one article unapologetically and upon my inquiring, admitted that they canceled that article due to 'quality issues'. I requested them to initiate a refund for that article but they shared a voucher code instead and asserted me to place a new order and redeem that code.
I told them to either send the article that I ordered or pay back the amount but they are very stubborn. I'm seriously disappointed by the way they handle grievances. SHAME ON YOU!

Third class service of sukkur brand ghateya people

One of the worst online experience with mulberry I had .it's been 4 weeks I didn't received my order.no support at all.please don't order online from zelburry instead visit physically to their store if want to purchase

V nice product and everage price by all plz

I am writing this review after experiencing worst online shopping experience.
I received only one item in my parcel whereas two items were supposed to be delivered. The Zellbury receipt inside the package showed the purchasing of two items, one is the one I ordered and the other one was wrong and also not received. It was a paid order.
I complained through calls customer service, emails and Whatsapp but no response is received. They have the pathetic customer service as they neither provide any update nor resolve the issue. Even they are not reimbursing my payment. They simply don't reply. They don't even issue a complain number for tracking complain.
I have been approaching them continuously for last 5 days but they are not giving any positive response and update.
I will never recommend Zellbury to anyone for shopping.

I purchased a suit from here the quality of the clothe was nice, the price was also fine but stiching was pathetic. Your management is requested to review the stiching of shalwar and side pockets of kameez.

I got a defected dress soo bad experience not recommended 😡😡

Poor quality, old, damaged, poorly stitched, wrong size, and overpriced.

I ordered 3 tunics for 9 thousand rupees from the Kasur Railway branch/Warehouse of zellbury. and when I received them I literally cried 😭😭😭 it was some pieces of clothes poorly stitched together with laces nothing like shown on the website. Even the size was smaller than what I ordered and one of them was completely damaged because the fabric was too old, looked like used before. I have given them to my mother for kitchen use ☹️😠😭

Don't buy anything online in Pakistan especially from these so called brands like zellbury that are looting Pakistanis. I will never even shop from their outlets in my life. I absolutely hate you Zellbury!

Totally disappointed. Very bad services.he can send damaged item.even I went to zellbury store to change it.he can't change it.Allah will ask you zellburry you can waste my 8000 rupees.

WORST EXPERIENCE
Wish I could even give them 0 star. Their customer service is really really worse. They just keep you hanging your whatsapp to email and then phone call. They didn't refund me any money or didn't granted me any voucher too. WORSE WORSE.
Everyone please spend 500-1000 extra on any other brand than zellbury to keep you safe from their childish behavior and low quality clothes.

Fabric Issue. Not as per the written in product description

Extremely Disappointed with Zellbury

I recently purchased 4 men’s shalwar kameez from Zellbury, and I regret every bit of it. The material is of very poor quality—thin, cheap-feeling, and gets wrinkled again just moments after being pressed. On top of that, the stitching is pathetic and feels rushed, with loose threads and uneven seams.

Each piece cost between 4,000 to 5,000 PKR, which is extremely overpriced given the substandard quality. I expected at least decent craftsmanship and fabric for that price, but what I received was nowhere near acceptable.

I ordered online and paid upfront, but I haven't received any delivery. I contacted them, but they said we are investigating, but there is no outcome. It's a scam company; stay away

Disappointed frm Zellbuery, i will not shop frm Zellbuery again..

I placed an order on their website on 15th March for Eid and made the payment online. A week later, they canceled the order. I received two emails. One said that my payment will be refunded in 10 business days, and the other said that they are issuing a voucher for the amount, and I can purchase from their website. I told them I don't want to purchase from their website again, and kindly refund my money in my bank account.

Once again, I received two emails. One said the amount will be refunded. The other said that my refund request is under review!

I haven't received my refund, and since then, all I am getting are copy-pasted replies from their customer service team. It has been over a month now, and I am at a loss. They are the ones who cancelled the order, not me, and now they are not refunding my money! They have stopped replying to me. I regret paying in advance. I strongly advise people not to place an order on their website, and even if you do, NEVER make the payment online/in advance. They will cancel your order, and you will not see your money again.

I ordered a shalwar kameez for myself before Eid in size small which was a tiny bit tighter for my taste and tried my best to get in touch with them but all they offered was a whtaspp chat i got in touch and explained i want to exchange small size with medium to which thr was no response finally when they respond the issues wasn't resolved Eid passed by and after Eid they rather asked me to return on one of thr physical outlets which are quite far from whr i live i asked them your site says self pick for returns to which they said only for a wrong order or defected items however after 3 weeks of Eid i still have the small size with me all i got is a delivery address on which i have to deliver the item and wait for a coupon lol are we in year 2000? Probably one of the most non serious and terrible service i had glad i had managed to wear something else on Eid so for me very very poor service zero 🌟

I am regular customer of zellburry from last 4 years...in ramazan 2025 I ordered 5 suits but they delivered 4 suits and got a payment of 5 suits....I contact them on email Whatsapp and telephone call but they always sent automated boot message and didn't reply to telephone call.... They have no refund policy 😕😕

Very bad experience with online shopping they show a product instock and then the product is refunded automatically..
It happens 3 times..

Their pricing is very good but TBH every dress I have bought from zellbury has faded away after the very first wash.. it will be a mature decision not to buy from Zellbury..