It was good experience to chat with Nathan. I was facing issues for last one month and raised the issue to many customers care agents in Zego. Unfortunately nobody can solve the issue. Nathan stu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Alex was helpful and suggested alternative ways to obtain a quote sadly the system Wouldn’t allow me to log a second vehicle without using the app to change vehicle details - Will be back in touch s... See more
Company replied
I spoke with Alex as I was concerned I hadn’t set up the Zego Sense app properly. He was very helpful and patient, especially as I’m not very confident with technology. Alex reassured me and guided me... See more
Company replied
Great customer service. Really polite and helpful. Clear beautiful voice. I came away one happy customer and was happier when he explained my insurance had come down. Lovely person better talking to h... See more
Company replied
Company details
Information provided by various external sources
Zego is an on-demand insurance provider targeting the UK motor sector. Zego cover works when your standard insurance policy is no longer valid, when you are working, so you only pay when you work. Zego is a unique product provider, backed by large underwriters and offers flexible insurance for workers in the flexible economy. Take back control of your expenses- pay only when you work.
Contact info
Unit 3.09, Tea Building, 56 Shoreditch High Street, London, E1 6JJ, London, United Kingdom
- 020 3308 9800
- support@zego.com
- zego.com
4.3
Excellent
18K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Phillipa was very helpful in amending…
Phillipa was very helpful in amending the mistake made. It did take half an hour to amend a mistake.
11 May 2026
Unprompted review
Reply from Zego
Hi there, thank you very much for your review. We’re so glad you’ve had a positive experience with us at Zego! We always strive to provide 5 star service, so if there is anything you think we can do to improve please do let us know. Kindly contact us at on live chat with any additional feedback you may have. All the best, Zego.
Very helpful and direct
Very helpful and direct. And amazing value and service . Thanks Tobi
11 May 2026
Unprompted review
Reply from Zego
Hi Fuad,
Thank you for your fantastic review! We're thrilled to hear that Tobi provided you with helpful and direct service. Your satisfaction is our priority, and we're committed to delivering incredible value to our customers. If you need anything else, don’t hesitate to reach out!
Best,
The Zego Team
Reply from Zego
Hi there,
Thank you for your positive feedback! We're thrilled to hear that you found our service satisfactory. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best,
The Zego Team
Although i waited for almost 45mins to…
Although i waited for almost 45mins to get to an agent but Jamie was very fast and provided solution quickly.
11 May 2026
Unprompted review
Reply from Zego
Hi Nasir,
Thank you for your review! We're delighted to hear that Jamie was able to assist you quickly, despite the wait time to connect. We truly appreciate your patience, and your feedback helps us improve our service. If you need anything else, feel free to reach out!
Best,
The Zego Team
Jemma was great and stayed with me with…
Jemma was great and stayed with me with my trouble tryna get up and running with Amazon flex!
11 May 2026
Unprompted review
Reply from Zego
Hi Charlotte,
Thank you for sharing your experience! We're thrilled to hear that Jemma provided you with the support you needed to get started with Amazon Flex. If you require any further assistance, please don't hesitate to reach out—our team is here to help you every step of the way.
Best,
The Zego Team
Excellent servicd
Spoke to Gabriela abour new insurance quote. Professional, patient, friendly, helpful and privided all the information I needed including quote for renewal all in one phonecall. Thank you
11 May 2026
Unprompted review
Reply from Zego
Hi Ifti,
Thank you for your kind words! We're thrilled to hear that Gabriela provided you with such a professional and helpful experience during your call. I'll make sure to pass your feedback on to her; it will surely brighten her day. If you need anything else, please don't hesitate to reach out!
Best,
The Zego Team
Was very helpful and understanding and…
Was very helpful and understanding and made my experience a lot better
The people I spoke to brilliant and understanding, thank you
11 May 2026
Unprompted review
Reply from Zego
Hi Terence,
Thank you for sharing your positive feedback! We're thrilled to hear that our team was helpful and understanding, improving your overall experience. If you have any further questions or need assistance, please don’t hesitate to reach out.
Best,
The Zego Team
Awesome
Rob from zego did a great job helping me with my renewal and updating details.
Professional but friendly, rob made the experience quick and smooth.
11 May 2026
Unprompted review
Reply from Zego
Hi Khalid,
Thank you for your wonderful review! We're delighted to hear that Rob provided you with friendly and professional assistance during your renewal process. We appreciate your feedback, and we'll ensure he knows how much his efforts made your experience seamless.
Best,
The Zego Team
Fantastic service
Fantastic service, Peter great to talk too and understand all my needs. Keep up the good work Peter, your a real asset to Zego insurance
11 May 2026
Unprompted review
Reply from Zego
Hi Zahir,
Thank you for the fantastic review! We're thrilled to hear that Peter was able to address all your needs while providing great service. I’ll make sure to pass on your kind words—it'll definitely make his day. Wishing you safe and happy driving!
Best,
The Zego Team
Zego has over charged for me on my…
Zego has over charged for me on my Saturday shift, yesterday I had conversation with Alex. He couldn’t help me about. But today Jemma was helped and sorted my issue
9 May 2026
Unprompted review
Reply from Zego
Hi there,
I’m sorry to hear that you experienced an overcharge during your Saturday shift. It's great to know that Jemma was able to assist you and resolve the issue. We appreciate your patience, and if you ever need further assistance, feel free to reach out.
Best,
The Zego Team
They are solved the issue very quickly
They are solved the issue very quickly
Thank you
11 May 2026
Unprompted review
Reply from Zego
Hi Kedir,
Thank you for your kind words! We're thrilled to hear that your issue was resolved quickly—we always strive to provide prompt support to our customers. If you ever need assistance in the future, don't hesitate to reach out!
Best,
The Zego Team
Fui muito bem atendido pelo Alex e pela…
Fui muito bem atendido pelo Alex e pela Jemma
11 May 2026
Unprompted review
Reply from Zego
Hi Rogerio,
Thank you for your kind words! We're delighted to hear that Alex and Jemma provided you with great service. We appreciate you taking the time to share your positive experience with us. If you need anything else, don't hesitate to reach out!
Best,
The Zego Team
Reply from Zego
Hi Mr. Wilson,
Thank you for your wonderful feedback! We're thrilled to hear that you experienced first-class customer service. Our team strives to provide the best support, and your kind words will inspire everyone here at Zego. If you need any further assistance, please don’t hesitate to reach out.
Best,
The Zego Team
Quick customer service
Quick customer service and very quick to help and resolve my issue.
11 May 2026
Unprompted review
Reply from Zego
Hi Bryony,
Thank you for your kind words! We're delighted to hear that our team was able to assist you promptly and resolve your issue. Your experience is important to us, and we're here for any further support you may need.
Best,
The Zego Team
Jemma was really helpful and…
Jemma was really helpful and considerate when helping me figure out my insurance!
11 May 2026
Unprompted review
Reply from Zego
Hi Soph,
Thank you for your kind words! We’re thrilled to hear that Jemma was able to provide you with helpful and considerate support in figuring out your insurance. Positive experiences like yours inspire us to keep delivering excellent service. If you ever need assistance in the future, don't hesitate to reach out!
Best,
The Zego Team
Worst company to ever go with
Worst company to ever go with, can’t speak to an actual person , I cancelled my policy and they didn’t actually cancel it I’ve been waiting 10 days for a refund to find out it was never cancelled in the first place
11 May 2026
Unprompted review
Reply from Zego
Thank you for providing us with your feedback and bringing this matter to our attention. We are more than happy to look into this. If you’d like to provide us with more information, our dedicated Customer Support team are more than happy to listen. Please do not hesitate to contact us on live chat. Kind regards, Zego.
Interesting experience
I am editing my review as I had a completely different experience once I got through the human. Pavel (customer number XYQQ1) was extremely helpful on the phone, and sorted my policy which i am very happy with. The beginning was different- I had to go through the pain of communicating with AI robot which refused my insurance application. Please keep more human like Pav for us, customers, to have better experiences and policies not refused by machines.
11 May 2026
Unprompted review
Reply from Zego
HI Diana,
Thank you so much for taking the time to update your review. I am delighted to hear that Pavel was able to step in and turn your experience around!
I will be sure to pass your kind words along to him and his manager. We take great pride in our team’s ability to solve complex problems that automated systems might miss, and it’s wonderful to know he secured a policy you’re happy with.
I also want to sincerely apologize for the frustration you experienced with our AI assistant. We use these tools to speed up the process, but your feedback is a vital reminder that nothing replaces the empathy and expertise of a real person. We are currently working on refining our systems to ensure they are more flexible, and your comments regarding the "refusal" by the machine will be shared with our technical team to help us improve.
Thank you for sticking with us—we’re glad to have you as a customer.
Best regards,
Zego
Run from this insurance, terrible terrible seevice
Run from this insurance, this is the worst insurance company Ive ever used. Firstly i work from home and don’t drive often, few days after the cover started, i would wake up to messages that threatened my insurance, threat to improve my driving rating or else my policy will be cancelled within 4 days and render my future insurance plans difficult. It was just too much for just 3 weeks of cover so i had to cancel with them to have my peace of mind, with the initial £163.89 paid, i paid a cancellation fee of £35.63 for less than 1 month of cover, From April 9 to May 6th. Only to wake up today to a direct debit of £70.61, they said that it’s part of the final payment, i have paid a total of £270.13 for less than 1 month of cover accompanied with no peace of mind and threats of policy cancellation, i feel reaped off and helpless, so i would greatly advise you to run from this insurance company and save yourself the hassle and pain. I am one very displeased customer, never again 😭😭😭😭
11 May 2026
Unprompted review
Reply from Zego
Thank you for your feedback. We apologise for the experience you've had. Your feedback is extremely important to us as this helps us improve our products and services. If there's anything we can do to improve, our dedicated Customer Support team are more than happy to listen. Please do not hesitate to contact us at our live chat. Kind regards, Zego.
Fast service 👌🏼
11 May 2026
Unprompted review
Reply from Zego
Hi Muhammad,
Thank you for your positive review! We're thrilled to hear that you experienced fast service with us. We strive to make the process as quick and efficient as possible. If you have any further needs or questions, feel free to reach out!
Best,
The Zego Team
Olajoke provided a great customer…
Olajoke provided a great customer service.
9 May 2026
Unprompted review
Reply from Zego
Thanks for the fantastic feedback. We’re always striving to provide the best service we can and Olajoke is a perfect example of this! We are more than happy to help you with anything you might need in the future, just contact us on our live chat. Warm regards, Zego.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.