I spoke with Alex as I was concerned I hadn’t set up the Zego Sense app properly. He was very helpful and patient, especially as I’m not very confident with technology. Alex reassured me and guided me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love the way you deal, i am satisfied with you, but not the price as it ia going on increase every month, It should be decrease with time if we do not have any claim or new penalty,so i requeat to... See more
Company replied
Due to financial difficulties my policy was set to be cancelled and the rest of the year’s payments to be paid in full. The implications of this would’ve significantly changed my life that I had been... See more
Company replied
Rob who was my call agent was excellent, very professional, nothing too much trouble and an all round top bloke. So much so, I ask for Rob every year when renewing my policy. Listen up Zego, you shoul... See more
Company replied
Company details
Information provided by various external sources
Zego is an on-demand insurance provider targeting the UK motor sector. Zego cover works when your standard insurance policy is no longer valid, when you are working, so you only pay when you work. Zego is a unique product provider, backed by large underwriters and offers flexible insurance for workers in the flexible economy. Take back control of your expenses- pay only when you work.
Contact info
Unit 3.09, Tea Building, 56 Shoreditch High Street, London, E1 6JJ, London, United Kingdom
- 020 3308 9800
- support@zego.com
- zego.com
4.3
Excellent
18K reviews
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Very disappointing experience
Very disappointing experience. Every time I contact support, they seem confused about the actual problem and never properly help get it sorted. I’ve explained multiple times that the app is showing incorrect information and missing points, but nothing gets resolved. I’ve already tried updating the app and following their advice, yet the issue is still there. Customer service has been frustrating and unhelpful throughout.
12 May 2026
Unprompted review
Reply from Zego
Hello! Thank you for providing us with your feedback and bringing this matter to our attention. We are unfortunately unable to locate your customer account with the contact details available. We would really appreciate it if you could please provide your contact details via our Trustpilot private message request. In the meantime, please contact us on live chat. Kind regards, Zego.
Not so good once you have any issues
Been insured with zego for eight years with two additional years no claims.
I spent days to resolve this issue where zego showed I had made a claim when I had not and 0 no claims.
This was eventually resolved and was given my 10 years no claims and confirmed no claim had ever been made.
I just got charged an extra £20.58 by the new insurer because Zego did not remove the false claim from the shared insurer system. Perhaps you could stop haunting me and remove that false claim.
I must have spent 5 full hours to resolve this and it's still not completely resolved.
I have reduced this to 1 Star because I just tried to get insurance and the system is still showing that I made a claim with Zego when I have a certificate that proves I did not make a claim. Please have this false claim notification removed. I will then increase your score from 1 star.
12 May 2026
Unprompted review
Reply from Zego
Thank you for providing us with your feedback and bringing this matter to our attention. We are more than happy to look into this. If you’d like to provide us with more information, our dedicated Customer Support team are more than happy to listen. Please do not hesitate to contact us on live chat. Kind regards, Zego.
Iulia was fantastic
Iulia was fantastic, she made everything so effortless and helped me get my policy. She called me back when a wee mistake was made and sorted it out straight away. She has so pleasant and cheery to deal with. Give her a raise !!
12 May 2026
Unprompted review
Reply from Zego
Hi there,
Thank you for your wonderful review! We’re thrilled to hear that Iulia was able to assist you so effectively and make the process effortless for you. I’ll be sure to pass along your kind words and your suggestion for a raise—she truly deserves it! If you need anything else, feel free to reach out.
Best,
The Zego Team
Reply from Zego
Hi Mr. Khan,
Thank you for your wonderful feedback! We're thrilled to hear that Alex and Abbie provided you with great support. Your satisfaction is our priority, and I will make sure to pass along your kind words to them. If you need anything else, feel free to reach out!
Best,
The Zego Team
Giselie
Giselie. Services me today absolutely star i can't finished ward all what i can say she's star she know how to serve a customer much appreciate giselie
12 May 2026
Unprompted review
Reply from Zego
Hi Ahmed,
Thank you so much for your wonderful review! We're thrilled to hear that Giselie provided you with exceptional service—I'll be sure to share your kind words with her. If you need any further assistance, don’t hesitate to reach out.
Best,
The Zego Team
I would avoid using this insurance…
I would avoid using this insurance company if you don't want to hit with additional/hidden costs.
I took out an insurance but failed to supply my NCD in the timeframe allowed due to personal reasons. I subsequently provided the details as I indicated when taking the policy but this company still charged me £50 which I feel is unacceptable given it wasn't the cheapest quote
12 May 2026
Unprompted review
Reply from Zego
Hi James. We’re sorry to hear about the experience you have received. Thank you for taking the time to share your review. We have passed your comments on. Let us know if there’s anything else we can do for you. You can contact the dedicated Customer Support Team on live chat. Kind Regard, Zego.
Very good insurance and helpful agents…
Very good insurance and helpful agents who reply quickly
12 May 2026
Unprompted review
Reply from Zego
Hi Gamal,
Thank you so much for your fantastic review! We're thrilled to hear that our agents have been helpful and quick to respond to your needs. Your satisfaction is our top priority, and we look forward to continuing to support you.
Best,
The Zego Team
Reply from Zego
Hi Maciej,
Thank you for your kind words! We're delighted to hear that you had a great experience with us. If there’s anything else we can assist you with in the future, please feel free to reach out.
Best,
The Zego Team
Great help and really quick resolving…
Great help and really quick resolving my issue . Thank you .
12 May 2026
Unprompted review
Reply from Zego
Hi João,
Thank you for your kind words! We're thrilled to hear that our team was able to resolve your issue quickly. If you need anything else in the future, please don’t hesitate to reach out.
Best,
The Zego Team
Cindy made the whole process easy
Cindy made the whole process easy. With very little effort from me. I would recommend to anyone to use. Thank you Cindy.
12 May 2026
Unprompted review
Reply from Zego
Hi Kevin,
Thank you for your kind words! We're thrilled to hear that Cindy made the process easy for you with minimal effort. Your recommendation means a lot to us. If you need anything else, don’t hesitate to reach out!
Best,
The Zego Team
Thank you very much Jemma
Thank you very much Jemma, very good customer service 🙏
12 May 2026
Unprompted review
Reply from Zego
Hi Abdelaali,
Thank you for your kind words! We’re thrilled to hear that Jemma provided you with great customer service. I'll make sure to pass along your feedback to her—it'll surely brighten her day! If you need anything else, don’t hesitate to reach out.
Best,
The Zego Team
The stuff is sober and helpful
The stuff is sober and helpful. Trying to fulfil my need.
12 May 2026
Unprompted review
Reply from Zego
Hi Md Arifur Rahman Bhuyan,
Thank you for your positive feedback! We're thrilled to hear that our team has been helpful in meeting your needs. If there's anything else we can assist you with, please don't hesitate to reach out.
Best,
The Zego Team
I thank you for the prompt assistance
I thank you for the prompt assistance. Agent Ali was really helpful and showed that they were knowledgeable and patient. My matter was resolved with relative ease.
12 May 2026
Unprompted review
Reply from Zego
Hi Harold,
Thank you for your wonderful review! We're delighted to hear that Ali provided helpful and knowledgeable support to resolve your matter with ease. Your feedback means a lot to us, and we appreciate you taking the time to share your experience. Please don't hesitate to reach out if you need assistance in the future.
Best,
The Zego Team
Lulia was great thank you
12 May 2026
Unprompted review
Reply from Zego
Hi Vel,
Thank you for your kind words! We're thrilled to hear that Julia provided you with great service. I'll be sure to pass along your appreciation to her. If you need anything else, just let us know!
Best,
The Zego Team
Themike spence customer service l received from…
The customer service l received from Ellen was excellent thank you. Ellen helped me navigate a difficult situation because of my poor IT skills and resolved my problems with expert professionaliasm.
9 May 2026
Unprompted review
Reply from Zego
Hi Cumichael,
Thank you so much for your kind feedback! We're thrilled to hear that Ellen was able to assist you with professionalism and expertise. She truly appreciates your recognition, and we're always here to support you in the future, no matter the challenge.
Best,
The Zego Team
Calm and showed interest to explain…
Agent was Calm and showed interest to explain about the policy for all the queries that I had.
She gave sufficient time for me to decide on taking Zego insurance.
She pushed additional features as well.
Good job
11 May 2026
Unprompted review
Reply from Zego
Thank you for your thoughtful review! We’re delighted to hear that Salins was patient and thorough in addressing all your questions about the policy. Her dedication to providing you with ample time to make a decision truly embodies our commitment to excellent service. If you have any further inquiries or need assistance, please don't hesitate to reach out.
Best,
The Zego Team
Shadab SuperStar!
9 May 2026
Unprompted review
Reply from Zego
Hi Talha,
Thank you for your fantastic feedback! We're thrilled to hear that Shadab made such a positive impact during your experience. If you need any further assistance or have questions, please don't hesitate to reach out.
Best,
The Zego Team
Easy customer service
Easy customer service, user-friendly application, Value for money..etc...
11 May 2026
Unprompted review
Reply from Zego
Hi there,
Thank you for your wonderful review! We’re delighted to hear that you find our customer service easy to navigate and our application user-friendly. Your feedback on value for money is much appreciated, and we aim to keep delivering on that promise. If you need any assistance in the future, please don’t hesitate to reach out.
Best,
The Zego Team
Nathan is very professional and know…
Nathan is very professional and know well my account’ s issue. My account issue is solved now.
11 May 2026
Unprompted review
Reply from Zego
Hi Kin Hang Kwan,
Thank you for your wonderful review! We’re delighted to hear that Nathan provided you with professional assistance and successfully resolved your account issue. If you need further support in the future, please don't hesitate to reach out.
Best,
The Zego Team
Very good service.
11 May 2026
Unprompted review
Reply from Zego
Hi Choodamani,
Thank you for the wonderful feedback! We're delighted to hear that you found our service to be very good. Your satisfaction means a lot to us, and we look forward to continuing to provide you with excellent service in the future.
Best,
The Zego Team
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