While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

1 penny each and thats when they pay!! Very badly run company. Endless excuses over the years to not take anything AFTER I scanned them. Pretended to be out of business for 2+ years at one point. A... See more

Rated 2 out of 5 stars

Love the idea of recycling, wasn’t so bothered about the pennies I could earn. Therefore, spent an hour scanning in barcodes of 117 DVDs, only to be told, having created the necessary account that I n... See more

Rated 5 out of 5 stars

Please avoid sending anything to this ridiculous company. The legal advice I have sought told me these Music Magpie/We buy books wannabies will soon come very unstuck. They will steal your belongings... See more

Company replied

Rated 1 out of 5 stars

I'm clearly in a long line of 1 star reviews currently as had an awful experience with this company during February. To be told 90% of my items weren't present but miraculously the others were = nonse... See more

Company details

  1. Recycling Center

Information provided by various external sources

Since our launch in 2011, we have paid out millions of pounds to happy customers, and processed tens of millions of items. Since our record-breaking appearance on BBC Dragons' Den we have grown to be the destination of choice for consumers looking for the most hassle-free, customer-focussed website for selling books, CDs, DVDs and games, phones, gadgets and LEGO(R)!!


Contact info

2.7

Poor

TrustScore 2.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

1 penny each and thats when they pay!

1 penny each and thats when they pay!! Very badly run company. Endless excuses over the years to not take anything AFTER I scanned them. Pretended to be out of business for 2+ years at one point. And today their excuse is ''due to courier issues we are temporarily not accepting new trades'' That one has been going on for more than 2 years yet they stupidly come at the top of google searches????

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Harry K came to our clinic at Hampshire…

Harry K came to our clinic at Hampshire dental care. We couldn’t be happier with how much effort and consideration he put in.Harry made sure to come back and went above and beyond to get us up and running, couldn’t be more thankful for all the help he has provided us here at Hampshire dental care🙏

22 May 2025
Unprompted review
Rated 1 out of 5 stars

Echoing Poor Experience

Echoing the poor experience of other potential customers. I say "potential" in that it was a custom lost due to (1) No Android App being available on Google Play. Why would you continue to advertise this if it does not exist? Why would and who would have the time to sit and manually input 12-16 digit barcodes? (2) New trades not being accepted due to courier issues. Why is this information not placed in a more prominent place - i.e. when entering the website. Just to save people's time (or is it the case that people's time is not respected)?

From looking at past customer reviews - it would seem that both the above issues are not new to Zapper and that this is an ongoing problem.

I will be promptly deleting my account. Cannot waste anymore time with this platform. There are better performing platforms out there that are leaving Zapper in their dust.

4 May 2025
Unprompted review
Rated 1 out of 5 stars

Not currently trading?

Not currently trading due to a courier issue, it seems. I contacted them to ask when they anticipate a return to trading and received no reply. Won’t be bothering in future and have deleted the app. In any case, any company that chooses to use a notoriously poor courier in Evri, deserves all the problems they experience with them. Evri damages the reputation of every company that use them. World of Books/Ziffit use DPD, which so far have been prompt and faultless.

12 January 2025
Unprompted review
Rated 5 out of 5 stars

A seamless process

A seamless process, easy to navigate the app and I promptly received payment for books which have gathered dust for years. DVD collection is next!!!

1 May 2024
Unprompted review
Rated 2 out of 5 stars

Delay in receiving payment

Easy to use the app and send the books but payment is delayed as they say the have a problem with Evri. Judging by the other reviews, I'll be paid eventually. I traded books with We Buy Books at the exact same time and received payment very quickly. I'll stick with them in the future.

10 May 2024
Unprompted review
Rated 5 out of 5 stars

Easy to use

Easy to use app and scan items. Good communication throughout. Pleased with this service.

1 May 2024
Rated 1 out of 5 stars

DIRTY ROTTEN LIERS

DIRTY ROTTEN LIERS, SENT SOME DVDS AND A GAME TOOK THEM WEEKS TO CHECK THE BOX .
375091-8679604
THEY HAVE STOLEN MY SPIDERMAN 2 GAME, IM DISABLED SO I HAD TO GET THE BOX PICKED UP THIS IS DISGUSTING BEHAVIOUR

23 April 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look