YuMOVE Reviews 

85,527
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 12,542 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably effective joint care supplements and reliable subscription services that ensure timely monthly deliveries without hassle. Many devoted pet owners frequently note incredible improvements in their animals' daily mobility, energy levels, and overall quality of life after starting these treatments. Some reviewers were not happy with certain new product formulations, noting that alternative flavors or bites caused pets to refuse eating them entirely. Furthermore, a few consumers experienced occasional delivery delays, missing items, or temporary product stock shortages that temporarily interrupted their regular monthly subscription schedules.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting significant improvements in their pets'... See more

Delivery service

Consumers find the delivery service to be consistently prompt and reliable. Reviewers frequently highlight... See more

Service

Clients share positive opinions on service, highlighting efficient and reliable experiences across the board.... See more

Quality

Customers consistently note positive experiences with quality, highlighting how effectively the products... See more

Order

Customers report widespread satisfaction regarding the ease of placing an order and the prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing knowledgeable caring people. Very quick to respond in a compassionate manner. Fabulous product Yu Move Plus which has been unbelievable for my 13 year old border collie named Spot. It has... See more

Rated 5 out of 5 stars

We were advised to give our dog joint supplements by the vet due to arthritis, she rarely has a weakness in her back legs now. She loves taking them too and thinks they are a treat. We have them on... See more

Rated 5 out of 5 stars

Great subscription prices, which can be paused and cancelled easily. Good range of products. A helpful questionnaire to figure out which Yumove product is useful. Deliveries are always on time, and y... See more

Rated 5 out of 5 stars

Hi You Move, Your service is great and I like the ability to make a regular order at a discount. However you have changed the ingredients of Senior dog multi Vitamins and our west highland terrier -... See more



Company details

  1. Pet Store
  2. Pet Supply Store
  3. Vitamin and Supplements Store

Written by the company

The UK's No1 Veterinary Joint Supplement Brand. On a mission to help all dogs, cats and horses live an active life, for life.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

86K reviews

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4.7

All reviews

(85,527)

12,032 reviews in the last 12 months

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Rated 4 out of 5 stars

Customer service is always spot on and…

Customer service is always spot on and products are always great been using for a few years now and have tested how the dogs would be without it and they are definitely stiffer, so they are helping massively.

19 May 2026
YuMOVE logo

Reply from YuMOVE

Hi Laura, 

Thank you so much for taking the time to share your lovely feedback and for being a loyal YuMOVE customer over the years! We’re delighted to hear that you’ve noticed such a positive difference in your dogs while using our products, and it’s wonderful to know that they are helping them stay comfortable and active. 

We’re also so pleased to hear that you’ve consistently received great service from our Customer Service team. Your continued support truly means a lot to us.

Thank you again for choosing YuMOVE and for sharing your experience!

Rated 5 out of 5 stars

My dog has been on Yumove joint care…

My dog has been on Yumove joint care tablets for quite a few months now and they are amazing, very quick results and no stiffness whatsoever in her back legs now, they come on time every month so I always have plenty supplies, highly recommended

2 July 2026
Rated 4 out of 5 stars

A proper supplement.

A proper supplement.
A good product and I think it’s helping my dog who is 15, he still jumps up on the bed which for a little lad is high.
Only one suggestion is at the price point, even with a subscription discount, I would say some additional discount would be fair for loyal and long term customers.

10 May 2026
YuMOVE logo

Reply from YuMOVE

Hi Ruth, 

Thank you so much for taking the time to share your feedback with us. We’re delighted to hear that you feel YuMOVE is helping your 15-year-old stay active and that he’s still happily jumping up onto the bed!

We really appreciate your kind words about the product, as well as your feedback regarding pricing for our loyal, long-term customers. We completely understand how important value for money is, and we’ll be sure to pass your suggestion on to the relevant team for consideration.

Thank you again for your continued support and for choosing YuMOVE!

Rated 4 out of 5 stars

My cat takes the number joint care for…

My cat takes the number joint care for about 2weeks now and she is much more mobile again. I think it helps her a lot she even gets up the stairs again.

21 July 2026
YuMOVE logo

Reply from YuMOVE

Hi Nicole, 

Thank you so much for taking the time to share your experience with us! It’s wonderful to hear that your cat is enjoying her Joint Care and that you’ve noticed such an improvement in her mobility after just a couple of weeks. 

We’re especially delighted to hear that she’s feeling more confident getting up the stairs again! We hope she continues to enjoy the benefits of her Joint Care and keeps moving happily.

Thank you for choosing YuMOVE and for your lovely feedback!

Rated 2 out of 5 stars

Didn’t help at all

My dog had these for 2 months. It made no difference whatsoever. I’ve given 2 stars for the benefit of doubt that is is used for other dogs, but I found something for her that works much better

8 February 2026
YuMOVE logo

Reply from YuMOVE

Hi Terry, 

Thank you for taking the time to share your feedback with us. We’re sorry to hear that you did not see the improvement you had hoped for after using YuMOVE for your dog.

We understand that every dog is different, and unfortunately, supplements may not have the same effect for every pet. We’re pleased to hear that you have found an alternative that works better for your dog, as their health and wellbeing are what matter most.

We appreciate you giving YuMOVE a try and sharing your honest experience with us.

Rated 1 out of 5 stars

Didn’t improve the Dog condition at all…

Didn’t improve the Dog condition at all complete waste of money

19 May 2026
YuMOVE logo

Reply from YuMOVE

Hi Mark, 

Thank you for taking the time to share your feedback. We’re sorry to hear that you did not see the improvement you had hoped for with YuMOVE.

We understand that every dog is different, and unfortunately, supplements may not have the same results for every pet. We appreciate you giving YuMOVE a try and sharing your honest experience with us.

Rated 5 out of 5 stars

Outstanding products

Outstanding products and a great delivery service. My only suggestion would be to notify your customers prior to dispatch so that they can delay a delivery if necessary ?

23 July 2026
Rated 3 out of 5 stars

confusion and more confusion .......

I was sent an e-mail advising me there was a deal to be had with 30% off, so i took advantage of it. I also had a voucher worth £5, so I tried to apply that to my purchase, but it told me is was not valid for the purchase I was making. So I contacted YuMove and they informed me a code had already been used for the 30% (unknown to me) and therefore that was why my voucher would not work ...... 7 e-mails later and I have given up the will to live. Customer services were very nice and helpful, but ........
I have now been sent the code for this same voucher to be used on a future purchase ...... I wonder how that will go .......

22 July 2026
YuMOVE logo

Reply from YuMOVE

Hi there, 

Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration you experienced when trying to use your £5 voucher alongside the 30% discount.

We completely understand how disappointing it must have been to spend time going back and forth with us, and we sincerely apologise for the inconvenience caused. While our offers and voucher codes can have different terms and may not always be used together, we appreciate that this was not clear in your experience.

We’re pleased to hear that our Customer Service team were helpful and friendly throughout, and we hope the voucher provided for a future purchase allows you to make use of the offer without any further issues.

Thank you again for your patience and for sharing your feedback with us.

Rated 5 out of 5 stars

Team very helpful

Team very helpful. Ordering is so quick and easy, items laid out well enabling you to browse through the items at your own speed.
If you are going on holiday, they will even hold. Delivery until your return.
Great service thank you x

6 August 2026
Unprompted review
Rated 5 out of 5 stars

I used YuMove for a few years and…

I used YuMove for a few years and stopped because my dog passed away. Not only did they send me a card of condolence, they let me return my unopened supplement for a full refund. Will use again, good wholesome company that cares. Not many of them around.

4 June 2026
Rated 5 out of 5 stars

Great products that work

Have used Yumove for many years for two products and both have made a difference to our dogs. Always prompt to advise when an order is about to ship. Has always been great customer service

20 July 2026

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