YuMOVE Reviews 

85,778
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 12,519 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the highly effective products and the straightforward ordering process, noting remarkable and noticeable improvements in their dogs and cats' daily mobility and overall health. Consumers also highlight the reliable delivery service and the exceptionally helpful support team that make managing recurring monthly subscriptions completely effortless and worry-free. Though some customers experienced frustrating delivery delays or occasional issues with parcels getting lost in transit by postal services. A few reviewers also mentioned that their pets disliked the flavor or that the supplements simply did not work as expected for them.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting significant improvements in their... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders consistently arrive quickly and... See more

Service

Users describe positive interactions with service, highlighting efficient, professional, and brilliant... See more

Quality

People report positive experiences with quality, noting that the supplements are efficient and arrive in good... See more

Order

Consumers find order to be positive, highlighting how straightforward and easy the website is to use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Subscriptions are made easy, you can tailor your dogs profile to get products suited for them, I also like the fact that you can get points back to use as money off! I will definitely be carrying this... See more

Rated 5 out of 5 stars

Before subscribing I bought the tablets elsewhere as well as from your site, they were more expensive! I would forget to buy them so subscription was the easiest way to ensure my girl got her Youm... See more

Rated 5 out of 5 stars

I am really pleased with service that I receive is excellent. The subscription option is also excellent. It offers me a piece of mind knowing that Joint care Tablets and the itchy skin liquid... See more

Rated 5 out of 5 stars

I had a query about the product my dog was on that I couldn't find the answer to on the Yumove website. I messaged the customer support team via email & a very helpful person called Duncan was quick t... See more



Company details

  1. Pet Store
  2. Pet Supply Store
  3. Vitamin and Supplements Store

Written by the company

The UK's No1 Veterinary Joint Supplement Brand. On a mission to help all dogs, cats and horses live an active life, for life.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

86K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(85,778)

12,277 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Order didn’t arrive

When my order failed to arrive I emailed YuMOVE to let them know (it was Royal Mails fault as it had been stuck at one of their sorting offices for 10 days - I’m presuming lost!) Literally the next morning, Viwe (customer service representative) had replied to my email and another one had already been dispatched! Fantastic customer service, very pleased.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product. My dog has elbow dysplasia and used to limp. We use YuMOVE along with Physio and she is now able to run, and come on long walks.

Always arrives on time with the subscription

30 July 2026
Rated 5 out of 5 stars

Proper customer service!

Great customer service from a real person, not a chatbot, that understood my issue and resolve it quickly. The experience was quick, painless and I was happy with the outcome.

13 July 2026
Rated 5 out of 5 stars

A sound dog

Mu 11 YO Collie has been on this for over two years. She was inrermittently lame after excercise.After two months she was sound,and has been ever since.
An amazing product.

26 May 2026
Rated 5 out of 5 stars

I have two dogs on YuMOVE and although…

I have two dogs on YuMOVE and although it can feel a bit expensive, it genuinely works — and to be fair, there are often promo codes and regular offers that help with the cost.

I’ve seen a real improvement in my 9‑year‑old Boston Terrier’s mobility. She absolutely loves chasing her ball, and she’s noticeably less stiff after exercise now. Her coat has also become silky and shiny, which you can actually see and feel.

Overall, I’m really pleased with the results. It’s made a positive difference to her comfort and energy, so it’s worth it for us.

30 July 2026
Rated 5 out of 5 stars

I placed an order which unfortunately…

I placed an order which unfortunately didn't arrive.

I contacted Customer Services regarding this issue and Viwe was absolutely brilliant.

They sent another order out for myself which was tracked and Viwe also stated that if the first order turned up that I could also keep this order as a gesture of Goodwill.

I have been using YuMOVE for many years now and I couldn't recommend them enough.

30 July 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Always kept fully up to date on orders and when my stock is low and delivery is always quick

29 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look