Yü Energy Reviews 

Having a issue with a incorrect supply address, I calle yuenergy and was greeted by Nozrul who not only handled my issue with professionalism, politeness and quickly but went above and beyond to keep ontop of everything while it was being fixed, this guy deserves a raise!!!!!!

I had my meter changed to a smart meter Moez came and changed all the wiring as it was a great mess he came and sorted it all out in a very professional manner very happy with the service provided 😊

Shayla W was wonderful in sorting out a difficult sitiation for me. Very kind and understanding.

I called Yü Energy on 3 June 2026 at 4pm to dispute several incorrect charges on our account, including a smart meter installation fee for a meter that was never booked and never installed.

The customer service agent confirmed the charges would be dropped. I paid £157.51 on the spot to clear the agreed balance, and we specifically checked that we could switch supplier with no further charges. On that basis, we switched suppliers.

Then on 28 June 2026, I received a letter demanding £716.09 and threatening Warrant of Entry, forced disconnection, and additional £150 charges. This is despite their earlier agreement to drop the disputed charges.

This is completely unacceptable. It feels like a deliberate attempt to extract money for services never provided. The level of stress and threat of court action and disconnection over a balance that their own advisor agreed to cancel is outrageous.

Yü Energy – you cannot verbally agree to drop charges, take payment, allow a switch, and then send aggressive debt letters threatening enforcement. This is poor customer service bordering on sharp practice.

I have raised a formal complaint and will be escalating to the Energy Ombudsman if this is not resolved immediately.

Account reference: 2000365185

Avoid this supplier if possible.

The advisor i dealt with was Ishra, very helpful and made everything easy for me to understand, also very polite manner.

Corrupted energy company behave like thieves and break into your business without court order or police notice avoid them and report them they are a gang company never friendly or trustworthy as they promote themselves

absolutely disgusting company!! Never deal with these people, terrible, charges everywhere, rob you blind, disgusting!

very good service provide by the team and Shayla is very kind and very supportive she help me very well i apriciate that thank you Shayla.

Rouge Supplier - Despite vacating a property 3 years back, they passed on charges to us, chased us relentlessly through debt collection agency and registered an adverse credit rating on our credit even when the account was in dispute. We also know that there should be no early termination fee applied if a customer vacates property on lease expiry but YU energy applied early termination charge despite transferring the account to the new owners. Just another way to reap customers off. The matter was only resolved when we complained to Ombudsman

Waz was the guy who upgraded the smart meters here today and I have to say he was very polite, concientious and efficient.
I couldnt of asked for a better service.
We struggle when the power is off but Waz worked around us as well as keeping his own schedule.
We had minimum distraction because he cared.
Thank you Waz

Absolutely shambolic - by far the worst company I've ever dealt with. Shockingly poor on every level. From start to finish the experience has been a catalogue of failures, with no sign of anyone taking ownership or putting things right. I would strongly advise any business to look elsewhere before signing up. Avoid.

Huma
Very good

Called in about an charge that was made due to an engineer visit which provided false information to Yu Energy, Thanks to Nozrul, he helped me complain towards this charge and got my charges removed. He Understood me well and provided the best service he could. i am happy with the outcome i got.

Ethan was friendly and helpful and I felt that my enquiry would finally be dealt with after months of no response from anyone

We have had issues ever since moving to Yu energy. Over the last few months we have had issues with nobody answering your phones, despite hanging on for about 45 minutes at a time. Your AI bot keeps saying someone will contact you, they didn't. Yu tried to take a payment of £53,519.52 from our bank account and then charged us for not having the money available, i was still unable to make contact with anyone, despite getting threatening letters for non payment of an £18.?? bill, not £53,519.52! Ash? was spoken to by my admin, but he did not reply to an email, all very frustrating-until today. Thank you Nozrul for sorting everything out for us. He spent over an hour going through everything for us and even he was shocked at our £53,519.52 DD payment. Fingers crossed that the DD goes out properly tomorrow(this was set up by Ash) and we have no further charges added to our account. What a lovely man Nozrul was. Thank you Nozrul.

I spoke with Saima today regarding a community centre account and the service was impeccable, from start to finish she ensured everything was taken care of before the call ended. Excellent.

Absolutely fantastic service by Alessandro, great job from a super nice guy :)

Moez came on time and did more than was originally expected to have our business running smoothly. Great see uce
Many thanks!

Our Company had a really positive experience and would highly recommend their service. Everything was handled professionally, clearly, and with great care from start to finish. A special thank you to Huma for being so helpful, supportive, and responsive throughout the process. Her guidance made everything much easier and stress-free. Excellent service overall!

Miriam O was absolutely amazing with her phone support. She helped me with all my questions was super patient and kind. The only negative is that it took almost 2 hours until I had someone on the other end of the line.