After 20 minutes I got an answer, lucky me it was Naz. He sorted my Direct Debit account change and email address change swiftly, efficiently and charmingly. 1* taken off as all previous emails and... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
The agent I spoke to took responsibility to get the situation fixed for us. This has been something we have been trying to deal with for years with EDF and we switched to YU and the 1st impression of... See more
Company replied
Spoke to Ish at Yu Energy yesterday and again today, and he was brilliant. A bit of a complicated situation regarding a gas meter upgrade, but he dealt with all my questions very patiently and found a... See more
Company replied
Mark Aston from YU Energy was amazing. It looked like the installation wouldn’t go ahead but he arranged for Scottish Power to come round that day and sort some supplier issues out he could then insta... See more
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Company details
- Electric Utility Company
- Energy Equipment and Solutions
- Energy Supplier
- Green Energy Supplier
- Water Utility Company
Written by the company
Calling all business owners and entrepreneurs Are you looking for a business energy and water supplier that can save you time and money? We are Yü Energy. We’re here to make your life easier with simpler business utilities so you can focus on running your company because let’s face it, no-one wants to spend hours hunting down the best energy or water deal. Our multi-utility offer, simple fixed price plans and personal customer service are all in place to make life easier for you. And we’re delighted to offer 100% green, renewable energy.. We are a well-established business energy and water supplier, powering thousands of businesses across a wide range of sectors throughout the UK. From small manufacturing and retail outlets through to world famous sports stadiums such as Trent Bridge Cricket Ground and Bolton Wanderers Football Club. We also offer 100% clean energy, smart meters, electric vehicle charge points and commercial meter installations. We’re constantly looking for more ways to make life easier for businesses so stay tuned for our latest exciting developments. We work with you to find the right utility solutions for you and your business. With a speedy service, competitive prices and dedicated, UK-based relationship managers what’s not to love?
Contact info
Horizon Place, Mellors Way, NG8 6PY, Nottingham, United Kingdom
- 0115 9758 258
- reviews@yuenergy.co.uk
- yuenergy.co.uk
3.7
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 1 week
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Naz perfect! Yu rest pants
After 20 minutes I got an answer, lucky me it was Naz. He sorted my Direct Debit account change and email address change swiftly, efficiently and charmingly.
1* taken off as all previous emails and phone calls to You energy were awful.
Always ring the disabled number and have your account number ready to type in FAST!
10 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for taking the time to feedback your experience.
We're sorry your previous experiences with us didn't meet your expectations, but we're delighted to hear Naz was able to turn things around. It's great to know your Direct Debit and email address were updated swiftly, efficiently and with a friendly approach.
We'll be sure to pass your kind feedback on to Naz. We also appreciate your comments regarding our response times and previous interactions, as they help us continue to improve our service.
Kind regards,
Yü Energy Customer Services
Spoke with a great guy today Noz who…
Spoke with a great guy today Noz who sorted my issue out for me , he was calm and had my problems sorted in no time, thank you .
10 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your review Maxine.
We're delighted to hear Nozrul was able to get everything sorted so quickly. Calm under pressure and quick to find a solution—that's exactly the kind of service we pride ourselves on.
We'll be sure to pass on your kind feedback to Nozrul. Thank you for taking the time to recognise his great work.
Kind regards,
Yü Energy Customer Services
I encountered a highly unsatisfactory…
I encountered a highly unsatisfactory customer service experience. The waiting period exceeded one hour. Despite selecting the option for a callback, no return call was ever received. This marks the fifth occurrence of this issue.
10 July 2026
Unprompted review
Highly capable.
Person showed interest in problem, listened and was able to rectify the problem. She was extremely pleasant and concerned
10 July 2026
Unprompted review
Reply from Yü Energy
Hi Andy,
Thank you for your kind review.
We're delighted to hear your advisor took the time to listen, understand your concerns, and resolve the issue for you. Being pleasant, caring and focused on finding the right solution is exactly the experience we want every customer to have.
Thank you for taking the time to share your feedback.
Kind regards,
Yü Energy Customer Services
Home was very polite and helpful
10 July 2026
Unprompted review
Reply from Yü Energy
Hi Debbie,
Thank you for your review.
We're delighted to hear Homa was so polite and helpful. It's amazing how a friendly, helpful approach can make all the difference!
We'll be sure to pass on your kind feedback to Homa.
Kind regards,
Yü Energy Customer Services
Cowboy outfit stay away
YU energy has set up a new account number and demanding an additional 18,000 for a previous tenants consumption, ignoring all documental evidence.
10 July 2026
Unprompted review
Nozrul - An example to all in delivering flawless customer service
The only reason that made the experience great was Nozrul because he owned the situation and pursued it through to a conclusion and apologised (With sincerity) for the error and the inconvenience caused and put steps in place to ensure that it would not re-occur in the future. All of the above are a rarity in todays world so credit where it is due. I speak from experience as I deal with issues four to five times a week caused by large companies and it is my greatest frustration not least in the amount of my time that is wasted by the ineptitude of others.
10 July 2026
Unprompted review
Reply from Yü Energy
Hi James,
Thank you for taking the time to leave such a thoughtful review.
We're delighted to hear Nozrul took ownership of your issue and saw it through to a successful resolution. Owning the problem, offering a sincere apology, and putting measures in place to prevent it from happening again is exactly the standard of service we strive to provide.
We also appreciate your wider comments and understand how valuable your time is. It's especially rewarding to hear that Nozrul's approach stood out in such a positive way.
We'll be sure to pass on your fantastic feedback to Nozrul. Thank you for recognising his efforts, it really does mean a lot.
Kind regards,
Yü Energy Customer Services
Having a issue with a incorrect supply…
Having a issue with a incorrect supply address, I calle yuenergy and was greeted by Nozrul who not only handled my issue with professionalism, politeness and quickly but went above and beyond to keep ontop of everything while it was being fixed, this guy deserves a raise!!!!!!
9 July 2026
Unprompted review
Reply from Yü Energy
Hi Kyle,
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear Nozrul handled your incorrect supply address issue with professionalism, politeness and efficiency. Going above and beyond to stay on top of everything until it was resolved is exactly the kind of service we're proud to provide.
We'll definitely make sure your glowing feedback reaches him! Thank you for recognising his hard work, it will mean a great deal.
Kind regards,
Yü Energy Customer Services
I had my meter changed to a smart meter…
I had my meter changed to a smart meter Moez came and changed all the wiring as it was a great mess he came and sorted it all out in a very professional manner very happy with the service provided 😊
10 July 2026
Unprompted review
Reply from Yü Energy
Hi Harjera,
Thank you for your fantastic review.
We're delighted to hear Moez was able to transform a complicated installation into a smooth one. Sorting out the wiring and leaving everything in great order takes real expertise, and we're pleased his professionalism made such a positive impression.
We'll be sure to pass on your kind feedback to Moez. Thank you for taking the time to share your experience.
Kind regards,
Yü Energy Customer Services
Shayla W from Customer Service is just what you need
Shayla W was wonderful in sorting out a difficult sitiation for me. Very kind and understanding.
10 July 2026
Reply from Yü Energy
Hi,
Thank you for your wonderful review.
We're delighted to hear Shayla was able to help resolve a difficult situation with kindness and understanding. It's especially important to have someone in your corner when things aren't straightforward, and we're so pleased she made a positive difference.
We'll be sure to pass on your lovely feedback to Shayla.
Kind regards,
Yü Energy Customer Services
Disgraceful service – Threatened court action & disconnection after they agreed to drop charges
I called Yü Energy on 3 June 2026 at 4pm to dispute several incorrect charges on our account, including a smart meter installation fee for a meter that was never booked and never installed.
The customer service agent confirmed the charges would be dropped. I paid £157.51 on the spot to clear the agreed balance, and we specifically checked that we could switch supplier with no further charges. On that basis, we switched suppliers.
Then on 28 June 2026, I received a letter demanding £716.09 and threatening Warrant of Entry, forced disconnection, and additional £150 charges. This is despite their earlier agreement to drop the disputed charges.
This is completely unacceptable. It feels like a deliberate attempt to extract money for services never provided. The level of stress and threat of court action and disconnection over a balance that their own advisor agreed to cancel is outrageous.
Yü Energy – you cannot verbally agree to drop charges, take payment, allow a switch, and then send aggressive debt letters threatening enforcement. This is poor customer service bordering on sharp practice.
I have raised a formal complaint and will be escalating to the Energy Ombudsman if this is not resolved immediately.
Account reference: 2000365185
Avoid this supplier if possible.
4 June 2026
Unprompted review
The advisor i dealt with was Ishra
The advisor i dealt with was Ishra, very helpful and made everything easy for me to understand, also very polite manner.
8 July 2026
Unprompted review
Reply from Yü Energy
Hi Drew,
Thank you for your review.
We're delighted to hear Ishra was so helpful and took the time to explain everything clearly. Making things easy to understand, while providing a polite and professional service, is exactly what we strive for.
We'll be sure to pass on your kind feedback to Ishra.
Kind regards,
Yü Energy Customer Services
Corrupted energy company behave like…
Corrupted energy company behave like thieves and break into your business without court order or police notice avoid them and report them they are a gang company never friendly or trustworthy as they promote themselves
9 July 2026
Unprompted review
absolutely disgusting company!
absolutely disgusting company!! Never deal with these people, terrible, charges everywhere, rob you blind, disgusting!
9 July 2026
Unprompted review
very good service provide by the team…
very good service provide by the team and Shayla is very kind and very supportive she help me very well i apriciate that thank you Shayla.
9 July 2026
Reply from Yü Energy
Hi Amir,
Thank you for your lovely review.
We're delighted to hear you received such great service from the team, and that Shayla was especially kind and supportive throughout. It's wonderful to know she was able to help you and make your experience a positive one.
We'll be sure to pass on your kind words. Thank you for taking the time to share your feedback.
Kind regards,
Yü Energy Customer Services
Rouge Supplier
Rouge Supplier - Despite vacating a property 3 years back, they passed on charges to us, chased us relentlessly through debt collection agency and registered an adverse credit rating on our credit even when the account was in dispute. We also know that there should be no early termination fee applied if a customer vacates property on lease expiry but YU energy applied early termination charge despite transferring the account to the new owners. Just another way to reap customers off. The matter was only resolved when we complained to Ombudsman
9 July 2026
Unprompted review
Waz the guy who fitted our 2 smart meters
Waz was the guy who upgraded the smart meters here today and I have to say he was very polite, concientious and efficient.
I couldnt of asked for a better service.
We struggle when the power is off but Waz worked around us as well as keeping his own schedule.
We had minimum distraction because he cared.
Thank you Waz
9 July 2026
Unprompted review
Reply from Yü Energy
Hi Martin,
Thank you for your fantastic review.
We're delighted to hear Waz provided such a thoughtful and professional service. Working around your business to keep disruption to a minimum while staying on schedule is no easy task, and it's great to know his care and consideration made such a positive difference.
We'll be sure to pass on your wonderful feedback to Waz. Thank you again for taking the time to recognise his efforts.
Kind regards,
Yü Energy Customer Services
Absolutely shambolic
Absolutely shambolic - by far the worst company I've ever dealt with. Shockingly poor on every level. From start to finish the experience has been a catalogue of failures, with no sign of anyone taking ownership or putting things right. I would strongly advise any business to look elsewhere before signing up. Avoid.
9 July 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your kind feedback!
We're delighted to hear Homa provided you with very good service. It's always great to know our team has made a positive impression.
We'll be sure to pass your kind feedback on. Thank you for taking the time to recognise Homa's excellent service.
Kind regards,
Yü Energy Customer Services
Called in about an charge that was made…
Called in about an charge that was made due to an engineer visit which provided false information to Yu Energy, Thanks to Nozrul, he helped me complain towards this charge and got my charges removed. He Understood me well and provided the best service he could. i am happy with the outcome i got.
8 July 2026
Unprompted review
Reply from Yü Energy
Hi Samet,
Thank you for your amazing review!
We're delighted to hear Nozrul took the time to understand your concerns and helped resolve the charge following your complaint. It's great to know he listened, kept you informed and was able to achieve a positive outcome for you.
We'll be sure to pass your kind feedback on to Nozrul. Thank you for taking the time to recognise his excellent service.
Kind regards,
Yü Energy Customer Services
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