Youth & Earth Reviews 

338
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of premium health supplements that successfully boost daily energy levels, improve sleep quality, and thoroughly support overall vitality and wellness. Many reviewers emphasize that the support team provides remarkably prompt, friendly, and knowledgeable assistance whenever questions arise about proper product usage or health goals. Though some customers noted minor product sensitivities or raised concerns regarding specific sweetener ingredients included within certain drink formulas. A small number of people also reported occasional challenges concerning packaging difficulties or delivery timing issues experienced during their orders.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting high quality and effectiveness... See more

Customer service

People report positive experiences with customer service, highlighting fast responses and helpful guidance on... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the reliable and... See more

Response time

Reviewers mention positive feedback about response time, highlighting that support agents reply promptly and... See more

Service

Consumers find service to be exceptionally positive, reporting that everything is dealt with speedily and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. I was unsure about what I supplements I should and shouldn't be taking. So I contacted Youth and Earth, told them what I what supplements I was taking, told them what areas of my he... See more

Rated 5 out of 5 stars

I have just received the most excellent assistance and customer service from youth and Earth. Everything was dealt with speedily, and thoughtfully. I obviously rate their products or inlet be using th... See more

Rated 5 out of 5 stars

Fantastic, prompt customer service from Youth and Earth (Y&E), even when Royal Mail let me down recently, Y&E answered my email in moments, had a solution and the replacement product was with me t... See more

Rated 5 out of 5 stars

I have used the Liposomal B complex liquid for few months, which tastes really nice and felt like it is doing its job. I had to cancel subscription for time being as per other meds taking and they... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

At Youth & Earth, we believe ageing isn’t something to fear - it’s an opportunity to thrive! As the largest supplier of NAD+ boosters in UK and Europe, we provide the highest purity, bioavailable supplements—from NMN to cutting-edge longevity formulas like our V14 —that support cellular energy, vitality, healthspan, and overall wellbeing. With thousands of happy customers and a commitment to transparency, quality, and innovation, we make healthy ageing simple.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

338 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(338)

126 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent products and customer service

Excellent customer service when I had a problem with my bank card on my subscription- resolved in minutes with their prompt reply and clear instructions. Their products are excellent especially their PEA supplements which are great for joint pain and sleep quality. Highly recommend.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Exeptional

I would just like to say that as someone who has a Nutrition and Health degree, I am so impressed with the company Youth and Earth.

Not only is the delivery time is exceptionally quick, and the customer service team is so polite and rapid with response times, but the supplement quality is absolutely phenomenal. I am particularly wowed by the variety, rarity and scientific focus on absorption with the use of the liposomal supplement range.

I am so impressed that I have subscribed to various products for monthly subscriptions.

I am so glad I found this company and cannot wait to see what products they bring out in the future.

27 July 2025
Unprompted review
Rated 4 out of 5 stars

I’ve been using Youth and Earth for a…

I’ve been using Youth and Earth for a number of years and recently realised I hadn’t used a discount code on my most recent order. Contacted via email and pleased to see even though my order had been dispatched they honoured the code and refunded me the difference. Great customer service.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent products and Customer service

I have purchased the Women fertility twice and I am very happy with the product. I have PCOS and I have felt better since I take these supplements. The second time I also ordered the Q10, and I have noticed differences in my skin, hair and nails. The Customer service is excellent! I had an issue with the second purchase and both Cameron and Megan were very helpful and solved the problem quickly and nicely. I would defo recomend!

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Youth&Earth at the frontline of research

Youth&Earth are always ready to help with a both friendly and helpful response, to any kind of inquiry or problem you might have. I have used their products for years, as I consider the company to be at the frontline of research, with interesting products and supplements.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Youth&Earth

I recently made a mistake, when I duplicated an order. I immediately contacted Youth and Earth to let them know. By the following morning, an adviser had already replied and reassured me that they would help me resolve the matter. I was guided and informed of the steps I would need to take, to get a refund. I was supported every step of the way.
I feel that my dilemma was swiftly dealt with, which has given me the confidence to continue buying from Youth and Earth. I recommend their products, customer service skills and considerate manner.
Rosanna

14 July 2025
Unprompted review
Rated 5 out of 5 stars

I have been shopping with Youth and…

I have been shopping with Youth and earth for a number of years and always found their products to be excellent quality. I like that they have lab purity test certificates shown for every product. Their V14 product is awesome - they are always ahead in the supplement game 🙂. Customer service has been speedy and excellent.

13 July 2025
Unprompted review
Rated 3 out of 5 stars

Products and service …

All of the youth and earth products that I have used and continue to use have been brilliant, That part is 5 STAR.
The email exchanges have been perfectly adequate. I am diagnosed ADHD and I find email exchanges difficult for me, therefore I am disappointed there is no longer any telephone support, these are ‘top end’ products and for me a top end service to match would include telephone support even if it is by appointment. I would like to speak to a human with knowledge so that I can feel confident about my choices. I really hope this is something the company will consider.

9 July 2025
Unprompted review
Youth & Earth logo

Reply from Youth & Earth

Hi Vanessa,


Thank you for taking the time to leave us a review. We’re truly delighted to hear our products have been working brilliantly for you.

We completely understand your point about phone support and really appreciate you sharing it. At the moment, we don’t offer phone support simply because most of our product advice involves sharing detailed info, links, references, and ingredient breakdowns, and email allows us to do that clearly and thoroughly. It also means you have a written record of everything we’ve discussed, which can be helpful when referring back or making decisions.

That said, we’re always here for you over email and happy to take the time to answer any questions in as much detail as you need. We genuinely want you to feel confident and supported every step of the way.

Thanks again for taking the time to share your thoughts, we’ll definitely keep your feedback in mind as we continue to improve our service.

Thank you again for your continued support and for taking the time to share this with us.


Warm regards,
Youth & Earth Team

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from Youth and earth today. Emailed them with a query about my account and within half an hour I had received a reply and everything quickly resolved. It was an error on my part.
Great quality products which I have been receiving for the past 5 months through my subscription.

9 July 2025
Unprompted review
Rated 1 out of 5 stars

This company is aggressively marketing…

This company is aggressively marketing its products to new consumers and ignoring their longstanding customers! For the 4th consecutive month they failed to fulfill my subscription whilst send the same products to their new customers. Moreover they claim my payment failed but when I challenged their claim they admitted they are out of stock again which clearly a lie. Disgraceful. They lost me as a customer forever.

Update: In response to your reply, below is an extract to an email received from your company :
“Subscription payment has failed
Payment for your subscription couldn't be processed. Please check your payment method and update the payment details if necessary. The payment will be automatically retried tomorrow”

Nothing to add!!!

8 July 2025
Unprompted review
Youth & Earth logo

Reply from Youth & Earth

Hi Rasool,


Thank you for taking the time to share your feedback, and we’re genuinely sorry to hear about your frustration.

We’d like to clarify that your recent subscription payment did not go through because the V14 sachets were temporarily out of stock. We did not process any payments for unavailable products, and there was no intent to mislead. As explained in our email to you, V14 is available in our pouch format, which we clearly offered as an immediate alternative should you wish to receive the product without delay. This had also been communicated in a separate email that was sent out to all of our V14 subscribers, giving you the chance to swap your subscription with the pouched version of V14 whilst we restock the sachets.

We completely understand how disappointing it is when a product you rely on isn’t available. However, we want to assure you that we have never prioritised new customers over existing subscribers. In fact, we have communicated the stock situation transparently to our subscription base over multiple emails, offered alternate options, and sent generous discounts to help during the delay.

We value your loyalty and regret that you’ve decided to part ways with us. Should you ever consider returning in the future, we’d be more than happy to welcome you back and offer our full support.


Best regards,
Youth & Earth Team

Rated 5 out of 5 stars

Lost shipment replaced without fuss

I've been a customer for several years. Recently an order was lost in transit and the Youth & Earth customer service team were very helpful in both responding to my query but also in sending a replacement item once it was evident that the package could not be retrieved by the courier. Very happy with the customer service received.

8 July 2025
Unprompted review
Rated 4 out of 5 stars

I have just started using these…

I have just started using these products and I was surprised at how quickly I noticed a difference with using these products and nerve growth factor. Will definitely be trying others in the range

20 June 2025
Unprompted review
Rated 5 out of 5 stars

New to Youth & Earth

I am new to Youth & Earth, but I am really happy with a number of things. I really appreciate the transparency regarding the supplements, alongside the research provided. It really seems like a ever moving, updated and fresh vision of what supplementation can be. I also reached out to customer service and received a quick and helpful response. I haven't used the products for long, but I will say I could feel a considerable improvement not long after starting them. The delivery was quick and they have good sales. Definitely worth a try.

1 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I had an issue with the order I placed and didn’t expect a reply so quickly. They explained what had happened and resolved the issue straightaway. You don’t get many companies willing to do so much so soon! Keep up the great work.. oh and your supplements are amazing too!
yasminecc66

6 July 2025
Unprompted review
Rated 5 out of 5 stars

Amazing customer service experience

I had the most amazing customer service experience - thank you Megan! - from the Youth & Earth team. Their response was super-fast, so helpful and with excellent comms. I love the Youth & Earth product anyway, but to have excellent customer service as well, really makes it a brand worth supporting.

3 July 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look