Youth & Earth Reviews 

338
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 123 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide selection of premium health supplements that successfully boost daily energy levels, improve sleep quality, and thoroughly support overall vitality and wellness. Many reviewers emphasize that the support team provides remarkably prompt, friendly, and knowledgeable assistance whenever questions arise about proper product usage or health goals. Though some customers noted minor product sensitivities or raised concerns regarding specific sweetener ingredients included within certain drink formulas. A small number of people also reported occasional challenges concerning packaging difficulties or delivery timing issues experienced during their orders.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting high quality and effectiveness... See more

Customer service

People report positive experiences with customer service, highlighting fast responses and helpful guidance on... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the reliable and... See more

Response time

Reviewers mention positive feedback about response time, highlighting that support agents reply promptly and... See more

Service

Consumers find service to be exceptionally positive, reporting that everything is dealt with speedily and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service. I was unsure about what I supplements I should and shouldn't be taking. So I contacted Youth and Earth, told them what I what supplements I was taking, told them what areas of my he... See more

Rated 5 out of 5 stars

I have just received the most excellent assistance and customer service from youth and Earth. Everything was dealt with speedily, and thoughtfully. I obviously rate their products or inlet be using th... See more

Rated 5 out of 5 stars

Fantastic, prompt customer service from Youth and Earth (Y&E), even when Royal Mail let me down recently, Y&E answered my email in moments, had a solution and the replacement product was with me t... See more

Rated 5 out of 5 stars

I have used the Liposomal B complex liquid for few months, which tastes really nice and felt like it is doing its job. I had to cancel subscription for time being as per other meds taking and they... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

At Youth & Earth, we believe ageing isn’t something to fear - it’s an opportunity to thrive! As the largest supplier of NAD+ boosters in UK and Europe, we provide the highest purity, bioavailable supplements—from NMN to cutting-edge longevity formulas like our V14 —that support cellular energy, vitality, healthspan, and overall wellbeing. With thousands of happy customers and a commitment to transparency, quality, and innovation, we make healthy ageing simple.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

338 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(338)

126 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Youth & Earth products are the best

Youth & Earth are very informative and provide up to date information of their products, which I have been purchasing for many years. I like the quality and effectiveness, especially V14 because of the number of vitamins and nutrients packed into one.

27 October 2025
Rated 5 out of 5 stars

Highly recommend Youth & Earth

I have used Youth & Earth for a number of years now. NMN is a product I take daily & absolutely would not be without. Customer Service support & response is extremely fast, friendly & helpful. I would thoroughly recommend Youth & Earth for both products & Service!

27 October 2025
Unprompted review
Rated 3 out of 5 stars

Get rid of the sorbitol - eurgh!

I like the variety of supplements Y&E offers. I am the ideal candidate to take their powder supplement drinks as I take LOT of supplements every day but hate swallowing pills. I would love to switch to the drinks but sadly they include sorbitol sweetener! It only takes a quick internet search to see how terrible this is for the gut microbiome which is absolutely key to health and longevity. I feel that anyone taking V14 or the other powders is undoing all their good work because of the sorbitol. What can't they make it without these health damaging ingredients and if people really want it to be sweeter (it's too sweet for me as is) they can always add a sweetener of their own or put it in fruit juice. At least then customers would have the choice. Please consider changing the formulation. I expect lots of people are put off by this ingredient so you would probably get better sales.

27 October 2025
Unprompted review
Youth & Earth logo

Reply from Youth & Earth

Hi JGW,


Thank you for your feedback, we really appreciate you taking the time to share your experience and suggestions.

You’re absolutely right that sorbitol can be a concern for those who prefer to avoid sugar alcohols. In V14®, we use a tiny amount of sorbitol, it helps maintain the powder’s smooth texture and provides mild sweetness without significantly affecting blood sugar levels. The quantity used is minimal and carefully controlled to avoid any digestive upset in most people.

That said, we completely understand your perspective, and we’ve listened to similar feedback from other customers. We’re pleased to let you know that we are reformulating V14, and the next batch will no longer contain sorbitol. Our goal is to keep the product as clean, effective, and well-tolerated as possible while maintaining its great nutrient profile.

We truly value your input, it helps us keep improving and create products that better meet our community’s needs.


Best regards,
Youth & Earth Team

Rated 5 out of 5 stars

Very good company to deal with

Very good company to deal with. Friendly, very helpful and informative. I am relatively new to their supplements but they appesr good quality and appear to be helping somewhat.
Very prompt delivery. I highly recommend this company.

29 October 2025
Unprompted review
Rated 5 out of 5 stars

Clarity provided

I was pleased to work with James regarding information on several products and what I needed for my health goals how they worked together . James took the time to initially provide information but went further when I was confused with the response and explained everything in simpler terms. I will be getting the items on auto delivery thanks to his assistance.

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Youth and Earth- the best by far

Youth and Earth have the best and most effective health supplements on the market. They are well researched and highly absorbable and easy to take.
Moreover, the customer service at Youth and Earth is second to none. Always speedy and efficient , great advice and very friendly.
Youth and Earth deserve 5 out of 5 stars and more.
I’ve been a customer with them for over 5 years and highly recommend them

26 October 2025
Unprompted review
Rated 5 out of 5 stars

Great service and products

Great service - always responsive and flexible. The NMN and Preservage combo has really made a difference to my energy levels. Highly recommend!

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Youth&Earth - Great & Effective Customer Support

Youth& Earth delivers high value products and in case of a customer query / cancelation of an order, their service support is amazing, as you get feedback and prompt help on short notice, even during a weekend.

Therefore, I can highly recommend to be a valued customer of Youth&Earth products.

18 October 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Company & Experience

Fantastic, prompt customer service from Youth and Earth (Y&E), even when Royal Mail let me down recently, Y&E answered my email in moments, had a solution and the replacement product was with me the next day. If only all companies were like that!

Great products of course, products others don't go to the same lengths to provide in terms of quality, value, regular supplies etc.

Keep up the good work Y&E!

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, I had a query regarding my subscription and I got a reply within a few hours, my query was resolved. Will definitely buy from them again.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

I left a 5 star review on 15th…

I left a 5 star review on 15th September praising the company’s products and ethics and I have STILL not received the promised 500 bonus points. I am now beginning to think I submitted an incorrect review…

I DID correspond with Youth and Earth customer support via our emails about the 500 bonus points. They said they will sort it out and they never did ☹️.

15 September 2025
Unprompted review
Youth & Earth logo

Reply from Youth & Earth

Hi Joanna,


Thank you for your previous 5-star review, we really appreciate your support and kind words about our products and ethics.

We actually requested your email details on 13th September so we could locate your Youth & Earth account and apply your 500 bonus points, but unfortunately, we never received a reply. Without that email address, we’re unable to identify which account the points should be credited to.

We’ve requested this information again through Trustpilot, so please kindly provide the email linked to your Youth & Earth account, and we will add your reward points right away.

Alternatively, you can email us directly at enquiries@youthandearth.com and we’ll get this sorted for you immediately.

Thank you again for taking the time to leave your review, we really appreciate it!


Warm regards,
Youth & Earth Team

Rated 5 out of 5 stars

I LOVE my V14

I LOVE my V14. I have used the Youth & Earth NMN and Preservage for a few years, but when V14 arrived I was delighted. I use it as my gym drink and I feel and look great, and at nearly 50 I am fitter and stronger and mentally sharper than I’ve ever been. I even started a new career as a thriller writer. This stuff is brilliant. I won’t ever stop using it.

11 October 2025
Unprompted review
Rated 1 out of 5 stars

Product misrepresentation and appalling customer service

I purchased NMN sublingual powder 15g on 13 September and received it on 16 Sept. The chatbot advised that this pouch was a month’s supply if used as directed. It cost £26.99. You can imagine my surprise when just over 2 weeks later the pouch was empty. I used 2 of the provided scoops each morning and they were underfilled as it was so difficult to get anything out of the pouch. I contacted customer service. I was asked on two occasions by two individuals whether I took it as advised. I confirmed that I had and never heard anything again. I have had to order a further pouch to manage my debilitating symptoms and even more disappointingly this packet also appears underfilled.

They have misrepresented their product and are now ignoring all emails. I had previously been very happy with the company but cannot believe the total disregard they have shown for this issue. Despite their advertised 60 day money back guarantee, I have been unable to secure a refund. Appalling service. Will have to escalate.

4 October 2025
Unprompted review
Youth & Earth logo

Reply from Youth & Earth

Hi Zara,


We’re sorry to hear about your experience and that you feel let down, that’s never our intention.

We’d like to reassure you that none of your emails have been ignored. Our team has responded to each of your messages and has been actively working to resolve your concern. We also requested a photo of your NMN pouch being weighed on kitchen scales so that we can verify the contents and claim, as this would help us investigate your report properly. Unfortunately, we haven’t yet received that photo, which makes it difficult to confirm whether the pouch was underfilled.

We’ve been selling our NMN 15g Sublingual Powder since 2019 and have never previously had reports of the pouch lasting less than 30 days when used as directed (2 level-full scoops daily). If the pouch weighs 15g when sealed, then the product contains the correct amount, and a faster depletion would indicate a larger daily dose than the recommended serving.

As you’ve now opened a PayPal dispute, we are required to handle this matter entirely through PayPal’s Resolution Centre, we can’t issue a direct refund while that process is active. Rest assured, we have responded promptly within PayPal and will cooperate fully to bring this to a fair conclusion.

We value your past custom and would genuinely like to resolve this for you. Once we receive the verification photo, we’ll be happy to send a replacement pouch or finalise a refund as appropriate.


Kind regards,
Youth & Earth Team

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