Y'OUR Personalized Skincare Reviews 688

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, noting significant improvements in skin conditions like dryness, redness, acne, and hyperpigmentation. Many appreciate the personalized approach, with tailored routines that are easy to follow and deliver noticeable results. The quality of the products, including specific items like tinted moisturizers and lip balms, is frequently highlighted as excellent. Reviewers also commend the outstanding customer service, describing the staff as responsive, helpful, and professional. People appreciate the quick assistance with questions, product adjustments, and even billing concerns, often receiving free reformulations or refills. However, some people were dissatisfied with billing practices, mentioning unexpected charges or difficulties in canceling subscriptions. A few other people also felt that the products caused skin irritation or did not last as long as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality and effectiveness. Many reviewers... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Customer service

Consumers generally express high satisfaction with customer service. Many reviewers describe the support team... See more

Staff

Clients share positive opinions on staff, consistently highlighting their kindness, professionalism, and... See more

User experience

Users describe positive interactions with user experience. Many reviewers highlight the ease of following the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Game changer! My skin was dry with redness and breakouts. Now after using my personalized skincare line products from Y’OUR, my skin is moisturized and smooth, no longer red and irritated. I did deve... See more

Rated 5 out of 5 stars

My customized products arrived quickly and are AMAZING!!!! I have seen instant improvement in my skin, not only do I love my full skincare routine they made me but the customer service and the entire... See more

Rated 5 out of 5 stars

I have been using Y'OUR products for several years now, and I have used LOTS of different products throughout my teens and adulthood. The Y'OUR AI prescription products have been the only ones to not... See more

Rated 5 out of 5 stars

I’ve been using this skincare since November 2023, and it completely changed my skin! I used to struggle with breakouts and acne, but ever since I started, my skin has been so clear and smooth. I con... See more


Company details

Written by the company

We created a unique algorithm - Skin AI ® - that’s driven by powerful AI and human insights to fully assess your skin’s needs, then create a personalized regimen that changes with you. Because we believe every person should be able to have the confidence and “I can do anything” feeling that comes with having great skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

688 reviews

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Replied to 37% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great customer service

The customer service is always responsive and helpful. They always provide a solution; for example, I was experiencing some more blackheads than usual and asked for a regiment change. They sent me a free face mask cream to try out on the blackheads and instructions on using it. Although the product is a little expensive, it does work. I’ve been struggling with redness and blemishes since I was a teenager, and the regimen has cleared my skin and made it less sensitive to breaking out. Additionally, they are very considerate when providing additional products if you run out.

20 October 2024
Rated 5 out of 5 stars

Outstanding products and customer service!

The products contain the most up to date anti aging ingredients which tells me they know what they are doing. The customer service is outstanding! They will work with you to provide the products best suited to your specific needs. I love everything in my kit!

1 November 2024
Rated 5 out of 5 stars

Y’our is incredible

Y’our is incredible! I know nothing about skincare products, but I need a way to take care of my skin. Enter: Y’our. Instead of having to do endless research and sink $100’s (if not $1000s) into sampling skincare products, I took a short quiz with Y’our and got a personalized skincare routine in minutes. I was skeptical at first, but after a few months using Y’our, my skin was clearer than it ever had been since puberty! I was having some issues with oiliness, and Y’our adjusted my regimen and sent new products immediately. The customer service team has been top notch, and the pricing model is extremely fair. A four-product regimen from other skincare brands would cost significantly more. Plus, you wouldn’t get the guarantee of effectiveness. I couldn’t be happier with Y’our! Thanks for an amazing experience.

15 September 2024
Rated 5 out of 5 stars

The Best Customer Service

The customer service has been fabulous. My recent purchase was lost in transit and they kept in touch with me since I told them. I tried this product a couple years ago and loved it. My face looked and felt fantastic. I can’t wait for my delivery to arrive.

1 November 2024
Rated 5 out of 5 stars

Better skin

Trying this brand was the best thing I could have done. I tried it for days and my skin had noticeable changes that I honestly loved. Your's helps us a lot by asking us questions to know what type of skin we have and thus recommending the products.

19 September 2024
Rated 5 out of 5 stars

Gifted Experience

I was gifted two products from Y'our, the eye cream and the lip balm. Both products were great and I've continued to use them. They were sent out super quick and I've had no issues

1 August 2024
Rated 4 out of 5 stars

Customer service is always amazing

Customer service is always amazing! The products have been pretty good for me too. I just don’t think I’ve used the products long enough to get the full benefits out of it.

30 October 2024
Rated 5 out of 5 stars

They have amazing customer service

They have amazing customer service, and getting free add-ons when you earn points is a huge plus too! My skin has been so much better and clearer, I have sensitive skin too and none of the products I've used have ever irritated my skin!

30 October 2024
Rated 5 out of 5 stars

Customer service is amazing and quick

Customer service is amazing and quick! Customized Skin order is my favorite they really listen to your needs and support you with regime. The response is so quick and professional. Overall a amazing experience no complaints

1 October 2024
Rated 5 out of 5 stars

The only skincare that actually works

I found Y’our when I was pregnant and needed a new, clean skin regiment. I have had hormonal achne on my skin for years and nothing worked until Y’our. Once the baby came along my skin changed again and the customer service team adjusted my formula and within a few months my face was clear again. Now I rarely have a breakout and if I do, it is very minimal. I just reached out to the team again for help with fine lines and crows feet and they already gave me a new serum to help, I can’t wait to start using it! Highly recommend Y’our- customer forever!

28 October 2024
Rated 5 out of 5 stars

Great Customer Service

Every time I have to reach out to customer service for anything, they are extremely helpful, friendly, prompt, and accommodating. Everything about this company is fantastic!

27 October 2024
Rated 5 out of 5 stars

This Y’our product works for rosacea…

This Y’our product works for rosacea and acne. The original cleaning products weren’t working for my face. So, I took a picture for the skin specialist to see my face. They adjusted my formula, which was the best thing they ever did. My face is not so much red, almost completely gone, and my acne has cleared up. I would recommend this for anybody that’s struggling with their face. I have a dermatologist that I see regularly, and my dermatologist said this product is good. So, if you’re tired of using medication, this is the alternative way to help.

25 October 2024

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