Y'OUR Personalized Skincare Reviews 688

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their effectiveness, noting significant improvements in skin conditions like dryness, redness, acne, and hyperpigmentation. Many appreciate the personalized approach, with tailored routines that are easy to follow and deliver noticeable results. The quality of the products, including specific items like tinted moisturizers and lip balms, is frequently highlighted as excellent. Reviewers also commend the outstanding customer service, describing the staff as responsive, helpful, and professional. People appreciate the quick assistance with questions, product adjustments, and even billing concerns, often receiving free reformulations or refills. However, some people were dissatisfied with billing practices, mentioning unexpected charges or difficulties in canceling subscriptions. A few other people also felt that the products caused skin irritation or did not last as long as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality and effectiveness. Many reviewers... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the products,... See more

Customer service

Consumers generally express high satisfaction with customer service. Many reviewers describe the support team... See more

Staff

Clients share positive opinions on staff, consistently highlighting their kindness, professionalism, and... See more

User experience

Users describe positive interactions with user experience. Many reviewers highlight the ease of following the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Game changer! My skin was dry with redness and breakouts. Now after using my personalized skincare line products from Y’OUR, my skin is moisturized and smooth, no longer red and irritated. I did deve... See more

Rated 5 out of 5 stars

My customized products arrived quickly and are AMAZING!!!! I have seen instant improvement in my skin, not only do I love my full skincare routine they made me but the customer service and the entire... See more

Rated 5 out of 5 stars

I have been using Y'OUR products for several years now, and I have used LOTS of different products throughout my teens and adulthood. The Y'OUR AI prescription products have been the only ones to not... See more

Rated 5 out of 5 stars

I’ve been using this skincare since November 2023, and it completely changed my skin! I used to struggle with breakouts and acne, but ever since I started, my skin has been so clear and smooth. I con... See more


Company details

Written by the company

We created a unique algorithm - Skin AI ® - that’s driven by powerful AI and human insights to fully assess your skin’s needs, then create a personalized regimen that changes with you. Because we believe every person should be able to have the confidence and “I can do anything” feeling that comes with having great skin.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

688 reviews

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Replied to 37% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Saved my dry skin!

I have been using y’our for a few months now and absolutely love it! My initial formula was not for me, but they immediately sent me a new sent with a revised formula and it’s amazing! My skin has never been softer or more hydrated which is something I’ve always had a problem with living in such a dry state. I also love their costumer service, when they sent me all new products it took maybe two days. I will definitely be a loyal customer moving forward!

20 January 2025
Unprompted review
Rated 5 out of 5 stars

Journey to healthier skin

As a women of age I was doing to many microdermabrasions. It made my skin dry and flaky. I started trying different over the counter skincare products but they made my break out and caused hyper pigmentation. I went to a dermatologist that Told me it was because of the acids that were in them was too strong. They suggested I use a skin care with gentle ingredients. I found Y'OUR skin care regiment. It was mild with natural ingredients. My skin was soothed but still dry. When I reached out to them they worked with me until we found what worked for my skin. Now my skin is healthy and moisturized and I won't use anything else.

23 January 2025
Unprompted review
Rated 5 out of 5 stars

Glowing skin.And he experience that was great it's my…

The experience that was great it's my only skin,after I have been using Y'OUR skin product.I can only say positive things about this amazing natural based product.My skin cleared up and it got more texture to it .Iam so happy right now.And it allowed to take test before you by product.Its really amazing experience.

10 January 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had a issue with my membership. It was handled by exceptional customer service... My girlfriend says the product is wonderful a little goes a long way it didn't feel greasy at all. They will customize to your skin if you don't like your original plan

They will modify it also you earn free gifts with your membership...

29 November 2024
Rated 5 out of 5 stars

Y’OUR has truly changed my life because…

Y’OUR has truly changed my life because this is the first brand that took everything I was struggling with when it comes to my completion and allowed my skin to go through a transformation that was beautiful. Their customer service is the friendliest I have ever experienced, any problem I’ve ever had was taken care of with a degree of ease I have never experienced. They have been instrumental in my life by transforming my skin into something j never thought possible. Their products are amazing and life changing I would only recommend Y’OUR to anyone because their life will get changed in a way unimaginable.

13 November 2024
Rated 5 out of 5 stars

I regularly use the 3-step skincare…

I regularly use the 3-step skincare routine and it helps keep my skin clean and moisturized reliably! I take it with me on all my trips because travel can be exhausting and it helps prevent breakouts.

12 November 2024
Rated 5 out of 5 stars

They have the best customer service…

They have the best customer service I've ever experienced. I'm in the marketing industry and they are doing something right. I was very well taken care of and if I had an issue I was heard and it got dealt with right away. Would highly recommend! Thank you!

12 November 2024
Rated 5 out of 5 stars

Love these products

Love these products, and it is cheaper than buying stuff at the store. they helped me figure out that stripping layers off my face with irritating chemicals was not necessary or even helpful. I use gentle moisturizing products now and my skin is better than ever. The only thing I use that's not theirs is a topical probiotic, I highly recommend this for acne. Y'our should try to incorporate that or add it as an option.

12 November 2024
Rated 5 out of 5 stars

The customer service team is amazing…

The customer service team is amazing and always there for you. The skin care products are specifically made for you and they work so good. I have terrible acne as an adult and this is one of the only products that has truly helped my skin.

12 August 2024
Rated 5 out of 5 stars

Amazing results!

Y'OUR skincare products are high quality and have made my skin more even than I thought possible. I love the face wash and moisturizers. I would highly recommend them to my family and friends.

6 November 2024

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