YourNRG delivered my oil exactly on the day they said they would. The driver was friendly and happy to chat. The price was better than both Boiler Juice and Value Oils and unlike those 2 companies, Yo... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Needed some more central heating oil. Like always, I shop around for the best price. NRG offered a significantly better price than the competitors. Easy to order online with plenty of e-mails to keep... See more
Company replied
It was easy to order from NRG's website. I had been getting quotes for a while with the cost of heating oil having risen dramatically but then starting to fall back. They let me know when it was to be... See more
Company replied
Bought heating oil for the first time off NRG , it was best price I could find at the time, due to the climate at moment, was delivered sooner than expected & driver was very helpful & pleasant . It w... See more
Company replied
Company details
Written by the company
Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.
Contact info
Baltic Street, TS25 1PW, Hartlepool, United Kingdom
- 01642 686000
- sales@yournrg.co.uk
- yournrg.co.uk
4.7
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 74% of negative reviews
Typically replies within 2 weeks
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Order completed in a satisfactory way
16 July 2026
being able to talk to a human was…
being able to talk to a human was important and the outcome very efficient
16 July 2026
Excellent service
Excellent service, ordered online whilst oil was at a competitive rate. Planned delivery was well ahead of schedule. Highly recommended.
16 July 2026
On time great delivery driver and a…
On time great delivery driver and a fear price I will order again next time
16 July 2026
Easy to use website and delivery…
Easy to use website and delivery drivers are always helpful and friendly.
16 July 2026
Good prices and speedy delivery
Good prices and speedy delivery
And let you know when arriving
16 July 2026
Oil quote from Your NRG was the best I…
Oil quote from Your NRG was the best I could find. The oil arrived on the specified day and was quickly transferred to my tank. Driver was helpful and polite.
16 July 2026
Uncooperative driver!!
Waited in all day for delivery, I then watched the tanker pass my house rang the company and they told me that the drive was too narrow for the tanker, I told them that there were alternative delivery points and if the driver rang me I would liaise with him, they just rang back and said he wouldn’t return and the delivery would be delayed so I had to take another day off of work to give access, never had any problems with any other company
16 July 2026
Reply from Your NRG
Good Morning,
Thank you for taking the time to leave your review. We are sorry for the frustration and inconvenience caused on the day of your delivery.
Having investigated this further, we understand that the driver who originally attended was unaware that there was an alternative access point which was suitable for a standard-sized tanker. As a result, the delivery was incorrectly deemed inaccessible and was not completed on the first attempt.
We appreciate that this was disappointing, particularly after you had waited in for the delivery and offered to assist by directing the driver to the alternative access route. We understand how frustrating this must have been.
That said, we are pleased that the delivery was successfully rescheduled and completed within the original delivery window. We have also shared your feedback with the relevant team to help prevent similar issues in the future and to ensure drivers are aware of all available access options before a delivery is postponed.
Thank you for bringing this to our attention, and we apologise again for the inconvenience caused.
Kind Regards,
Justyna
Customer Services Manager
Competitive pricing
Competitive pricing. £100 cheaper for 800 litres than my usual supplier. Phone call from driver when he was on the way. Fast and efficient. Will be using them again without hesitation.
16 July 2026
All good, recommend to all
Delivery date was within expectations and delivery arrived on-time with pre-warning of delivery as requested. Good price compared to competition and driver was courteous and friendly.
Will certainly use again.
16 July 2026
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Danny Moore gave great customer service…
Danny Moore gave great customer service and support. He kept an eye on the fluctuating prices and got me a great deal. Thanks Danny!
16 July 2026
Reply from Your NRG
Hello, thank you for your five-star review, we are pleased that you are happy with our customer service. I have passed your lovely feedback onto Danny!
Reply from Your NRG
Hello, we are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Easy to order on line.
Easy to order on line.
Cheapest price at the time.
Delivered on time.
16 July 2026
Reply from Your NRG
Hello, we are really happy that you had an overall positive experience with Your NRG. Thank you for your five-star review!
Always competitive on price
Always competitive on price
Delivery on time , always have a pleasant delivery driver
Used for the past 6 years
16 July 2026
Reply from Your NRG
Hello, It is great to hear that you oil was delivered efficiently and with a smile by our friendly team. Thank you for your custom and feedback.
Always simple ordering and efficient delivery
Always simple ordering, cheaper than thw competition most of the time and a great delivery service
16 July 2026
Reply from Your NRG
Hello, thank you for your custom and feedback, we are pleased that you are happy with our service.
Excellent!
So easy! I ordered online, I was sent an email letting me know when my fuel would be delivered and the driver let me know when he was here. Easy process from start to finish. Would definitely recommend YourNRG.
16 July 2026
Reply from Your NRG
Hello, thank you for your five-star review, we are pleased that you are happy with our service. It is great to hear that you would recommend us to others and buy from us again.
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