Your NRG Reviews 

5,536
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 4,078 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward online ordering process and the excellent communication, consistently keeping them informed about their delivery schedules. Many people also highlight the competitive pricing, often finding it to be the best value compared to other suppliers in their area. The staff, including drivers, are consistently described as friendly, helpful, and professional, ensuring prompt and efficient delivery services, often arriving earlier than expected. However, some customers noted issues with the quantity of oil delivered, occasionally receiving less than the amount they had ordered.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick and efficient delivery... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising drivers for being friendly, pleasant,... See more

Price

People report positive experiences with pricing, consistently finding competitive and good rates. Many... See more

Service

Reviewers mention positive feedback about service, consistently highlighting its speed, efficiency, and... See more

Order

Users describe positive interactions with order, highlighting the ease of online ordering and the competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

YourNRG delivered my oil exactly on the day they said they would. The driver was friendly and happy to chat. The price was better than both Boiler Juice and Value Oils and unlike those 2 companies, Yo... See more

Rated 5 out of 5 stars

Needed some more central heating oil. Like always, I shop around for the best price. NRG offered a significantly better price than the competitors. Easy to order online with plenty of e-mails to keep... See more

Rated 5 out of 5 stars

We’re cheaper than my normal supplier who should be reported for overcharging. My order arrived before time very happy with NRG with both delivery /price very pleasant driver.NRG Best so far

Rated 5 out of 5 stars

Bought heating oil for the first time off NRG , it was best price I could find at the time, due to the climate at moment, was delivered sooner than expected & driver was very helpful & pleasant . It w... See more


Company details

  1. Fuel Supplier

Written by the company

Your NRG provides top-quality heating oil and bulk fuels with an unbeatable service. Powering homes and businesses across 22 depots, we have a nationwide reach fuelled by local expertise.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(5,536)

4,085 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Oil nrg

Great price. Superb delivery, it was early morning and I was asleep. They came directly to the tank and did their delivery. I didn’t know until I woke and saw the post to say it had been done. 5x job well done!

16 July 2026
Rated 5 out of 5 stars

Your driver delivered the oil in…

Your driver delivered the oil in correct quantity, at the promised time and left the tank secure.
What more could I expect?
Regards,John
P.S. the hose crushed one of my tomato plants. Well no one's perfect. The same day my grand daughter crushed two more, just to put it in perspective.

16 July 2026
Rated 5 out of 5 stars

Excellent

Friendly, reassuring, helpful advice given when ordering by ‘phone which is my preferred method. Excellent service. Thank you.

16 July 2026
Rated 3 out of 5 stars

Oil delivered promptly, but…

Oil delivered promptly, but wrong amount inexplicably delivered. Took plenty of time and effort to determine what was wrong with the attempted debit to my PayPal account. Good that I was able to speak with a person to get the matter resolved as I hate AI

16 July 2026

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