yournavi.com Reviews 147

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the user experience to be positive, noting that the service makes comparing cell phone deals much easier and is straightforward to use. Many appreciate that it explains everything well, making research quick and efficient, and provides helpful information on various carriers. However, some people were dissatisfied with the pricing and product suggestions. Several reviewers felt that the service only showed them the most expensive plans, or plans that were significantly higher than what they were currently paying, leading some to believe they found better deals elsewhere. There were also instances where the information provided was not accurate or did not meet specific user requirements.

What people talk about most

Price

Users describe ambiguous interactions with price. While some reviewers found good deals, such as getting a... See more

User experience

Reviewers express satisfaction with the user experience, highlighting its ease of use and helpfulness. Many... See more

Product

Customers had ambiguous experiences with product. Some customers are looking for new phones and plans, with... See more

Service

Consumers find service to be ambiguous. Some reviewers praise the fast service and attention received, with... See more

Subscription

People report ambiguous experiences with subscription plans. While some customers found plans that perfectly... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Helpful to know what I qualify for w/o me doing all the finding out on my own. But I also want to know if there is a better deal avail even thru a diff carrier. Therefore I didn't give the highest ra... See more

Company replied

Rated 4 out of 5 stars

Navi has made my life so much easier. I’m looking for a new phone/plan & Navi has everything I’m looking for right in front of me. I don’t have to call 5 different cell phone companies like I said it’... See more

Rated 4 out of 5 stars

I’m just trying to get an estimated price and cellphone for my son, he’s 16 and using a track phone…and, I believe he’s too old for a Track Phone

Company replied

Rated 4 out of 5 stars

It was easy to enter info but not accurate. With mint you can pay for a year and get unlimited data at $30 month rate. Thanks for info on other carriers but I think I am fine with Mint.


Company details

Written by the company


Contact info

3.7

Average

TrustScore 3.5 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick

Quick, great, and accurate.

8 May 2025
Unprompted review
yournavi.com logo

Reply from yournavi.com

Thanks for leaving us a review. We're glad you found Navi helpful!

Rated 2 out of 5 stars

Why just top carriers!

You only use the top carriers. In my world, everyone can't use the absolute top carriers. Prices of everything is rising, if we are lucky out paycheck may go up, right before the insurance goes up.. So why do you not include the smaller more aftordable carriers such as Cricket, Boost, etc? If you want to get the best rates for people, you cannot play favorites by using your select few.

8 May 2025
Unprompted review
yournavi.com logo

Reply from yournavi.com

Thanks for your feedback. At the moment, we focus on postpaid carriers, but we'll be sure to share your input with our team.

Rated 4 out of 5 stars

Useful

Yournavi is a very solid way to evaluate wireless options. I have found it useful.

8 April 2025
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Reply from yournavi.com

Thanks for leaving a review. We're glad you found Navi useful!

Rated 3 out of 5 stars

Doing a review but demanding a picture ID, seriously?

I have done many reviews and NEVER was asked for a picture ID to validate it was mine. I was contacted as a consumer of Ulla Popken products so surely my review was valid. Given our cyber safety issues, I did not choose to share my ID so toss my review if that is what it takes. You would be shocked at all the scamming I get so why help it happen?

19 April 2025
yournavi.com logo

Reply from yournavi.com

Hi, it seems there's been a misunderstanding as we have no affiliation with Ulla Popken products. If your review was intended for Navi, please feel free to reach us via email at support@yournavi.com

Rated 1 out of 5 stars

I want you to deliver the phone to my…

I want you to deliver the phone to my house

20 April 2025
Unprompted review
yournavi.com logo

Reply from yournavi.com

Navi helps shoppers find the best phone and plan deals across carriers, but we do not sell or deliver phones. For that, you'll need to visit a carrier or retailer.

Rated 3 out of 5 stars

little confusing

ok not great

17 April 2025
Unprompted review
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Reply from yournavi.com

We appreciate your feedback and are here to help. Feel free to reach out to us for assistance at support@yournavi.com

Rated 1 out of 5 stars

Verizon price is not the price Navi…

Verizon price is not the price Navi shows!

10 April 2025
Unprompted review
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Reply from yournavi.com

There are a lot of factors that influence phone and plan pricing, but if you've found an error on our site, please don't hesitate to let us know by emailing us the details at support@yournavi.com

Rated 1 out of 5 stars

Wasted my time

After i typed in the model of the phone I'm interested in and the one i currently have, nothing happened at all. Wasted my time. I have extremely fast internet service so that was not the problem.

3 April 2025
Unprompted review
yournavi.com logo

Reply from yournavi.com

Thank you for the feedback. If this happens again, we suggest checking your internet connection or cell service. We're also available via email at: support@yournavi.com

Rated 5 out of 5 stars

WOW! A must read for information.

WOW! I’m so glad I stumbled upon your site. The information you provide makes sense and makes a huge difference in how I feel about cellular information. You give a fair review of the included providers. This will help to identify which provider is the best fit for people with concerns about their cell phone service.

10 March 2025
Unprompted review
yournavi.com logo

Reply from yournavi.com

Thanks for the 5-star review and great feedback! We are so glad you found Navi helpful.

Rated 5 out of 5 stars

Thanks!

I took a printout of the best deal I found using the site and was in and out of the cellular store in about 25 minutes. I will ALWAYS use this site when I am considering an upgrade or carrier change.

5 March 2025
Unprompted review
yournavi.com logo

Reply from yournavi.com

That's great news. We are so glad that Navi could help make cell phone shopping easier for you. Thanks for the 5-star review!

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