Your Local Reviews 3,985

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,830 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the friendly, polite, and efficient staff, often highlighting specific individuals for their excellent service and thorough work. Reviewers also value the clear communication regarding arrival times and the convenience of the payment process, which often includes text notifications and easy online transactions. However, some people were dissatisfied with the service, reporting issues such as windows not being cleaned properly or only partially, and instances where cleaners left without completing the job. A significant number of customers also experienced problems with billing, including being charged for services not rendered, duplicate payments, or continued charges after cancellation. Communication and cancellation processes were also points of concern, with some reviewers finding it difficult to contact the company or cancel their services, leading to cleanings and payments that were not properly stopped.

What people talk about most

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the... See more

Staff

Clients share positive opinions on staff, frequently praising their politeness, friendliness, and efficiency.... See more

Payment

People report negative experiences with payment, citing concerns about being repeatedly contacted for money... See more

Customer communications

Reviewers highlight negative aspects of contact, with many reporting it is almost impossible to reach the... See more

Cancellation

Reviewers mention significant frustration and difficulty with the cancellation process, with many reporting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The 4 stars is for the young guy who cleaned my windows, friendly, helpful and punctual. I’m annoyed with the paying side you took payment and are still continuing to try and take more which is totall... See more

Company replied

Rated 3 out of 5 stars

I cancelled my window cleaning service mainly because I thought it was too expensive at £17. Also they didn't clean my side window unless I reminded them. The people were friendly enough but overall... See more

Company replied

Rated 5 out of 5 stars

My local window cleaner joshua did a good job of cleaning my windows and respected my property and also let me know when he were coming to clean them so thank you and my local.com.

Company replied

Rated 5 out of 5 stars

Joshua is amazing he always rings ahead to let me know what time he will be with us , he is very understanding if you have to miss a month and is very easy to talk to. Joshua does a thorough job on al... See more

Company replied


Company details

  1. Window Cleaning Service

Written by the company

Our goal is simple: to build the UK’s best window cleaning business—one that people are proud to be part of.


Contact info

Our Services

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3.6

Average

TrustScore 3.5 out of 5

4K reviews

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Rated 5 out of 5 stars

Great service all round

I've used this company for some time now. I have to admit there have been a few issues for example delayed notifications they were coming so I didn't think they'd been & was still being charged & also being sent payment requests when I've already paid.
However, the customer service that I have received from Chris has been absolutely brilliant. If there's an issue, he finds a solution or updates my account if I send him the proof that I've paid via my banking app.
Today I came out to work & saw that my windows were absolutely gleaming. I was really impressed with Liam's work. Yes, I've had a couple of issues but it's the customer service, cost & Liam's expertise that keeps me being a loyal customer.

16 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We appreciate your long-term patronage. We acknowledge the notification and payment request issues you experienced. We're happy to hear that the service you received addressed your concerns and that you were impressed with the window cleaning. We value your loyalty and thank you for your feedback.

Rated 5 out of 5 stars

Had my windows done today

Had my windows done today, Graeme done a really good job

16 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that you're pleased with the window service you received. Thank you for sharing your positive experience with us!

Rated 4 out of 5 stars

The 4 stars is for the young guy who…

The 4 stars is for the young guy who cleaned my windows, friendly, helpful and punctual. I’m annoyed with the paying side you took payment and are still continuing to try and take more which is totally unacceptable so it’s forced me to cancel there services.

13 April 2026
Unprompted review
Your Local logo

Reply from Your Local

Good Morning Denise, We appreciate your feedback and are happy to hear that you were pleased with our team member's service. We apologize for the payment issues you experienced. I have passed this feedback on to our customer relations department who will look into this further and reach out to you.
Many Thanks

Rated 1 out of 5 stars

Keep getting messages from this company…

Keep getting messages from this company even though they haven’t cleaned our windows for over a year. We no longer live at the address they are supposedly going to clean. They use a no reply text service so we cannot stop them sending us messages

15 April 2026
Unprompted review
Your Local logo

Reply from Your Local

Good Morning Lindsey, We apologize for the continued messages. If you could please contact us on 0333 000 2012 we can resolve this straight away for you.
Many Thanks.

Rated 5 out of 5 stars

Very pleased with our window clean…

Very pleased with our window clean today. Graeme was very thorough and everywhere looks fresh and clean.

15 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that you were very pleased with the thorough window cleaning service you received. We appreciate you taking the time to leave us this great feedback!

Rated 5 out of 5 stars

Job done right

Graeme turned up as scheduled, carried out everything we had asked, such as ensuring gate was closed which is important due to our dog. Job well done.

15 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that you had a positive experience! It's great to know our team was punctual and thorough, especially regarding your dog's safety. Thanks for your feedback!

Rated 5 out of 5 stars

Joshua cleans my windows and does an…

Joshua cleans my windows and does an amazing job and not expensive either!

15 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're really happy to hear that you feel our window cleaning service does an amazing job and is affordable. Thank you for your positive feedback!

Rated 5 out of 5 stars

First time clean for me from this…

First time clean for me from this company can honestly say im very pleased Joshua was punctual respected my property and the clean which was completed was 10 out of 10 thankyou

15 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're very pleased to hear that you're happy with the service you received! Thank you for acknowledging the technician's punctuality and respect for your property. We appreciate your feedback.

Rated 5 out of 5 stars

Joshua rang before he arrived with a…

Joshua rang before he arrived with a time ,did a full clean ,no issues ,Would recommend

15 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that the service met your expectations and appreciate you recommending us! Thank you for your positive feedback and time.

Rated 5 out of 5 stars

Great service today from Joshua

Great service today. Very proffessional service from Joshua. Joshua called maybe an hr befire he arrived and informed us of his eta.
Very friendly banter and a nice start to my day.

Thank You Joshua.

15 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We appreciate you sharing your positive experience! We're happy to hear that you received professional service and enjoyed the friendly interaction. Thank you for your feedback!

Rated 5 out of 5 stars

Liam Bailey came to clean my windows…

Liam Bailey came to clean my windows today. They in a bad state, however when he had finished they were perfectly clean. Frames looked white again. To class service.

14 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that you were pleased with the window cleaning service. It's great to know the results met your expectations and that you found the service to be top-class. Thank you for your positive feedback!

Rated 5 out of 5 stars

Your local

Graeme cleaned my windows did a great job

14 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that the window cleaning service met your expectations. Thank you for your positive feedback; it means a lot to us.

Rated 5 out of 5 stars

Joshua has just cleaned the windows and…

Joshua has just cleaned the windows and has done a great job.

14 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that your windows are sparkling, and that the cleaning service met your expectations. Thank you for your positive feedback!

Rated 5 out of 5 stars

Very versatile polite and informative

Very versatile polite and informative, made sure I understood the process fully and helped me immensely with the website lovely fella called Anthony

14 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that you found the service versatile, polite, and informative! It's great that the process was fully explained and that you were helped with the website. Thank you!

Rated 5 out of 5 stars

We’ve just had another efficient and…

We’ve just had another efficient and perfect clean from Graeme today, thank-you. He was extremely polite and friendly ☺️
It’s a super reliable service! Definitely recommend.

13 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy you consider our service super reliable! It's great to hear that you had another efficient and perfect clean and that you found the team member polite and friendly. Thank you!

Rated 5 out of 5 stars

Josh cleaned my windows front and back

Josh cleaned my windows front and back. With a full clean of all my frames and doors as well.
They look nice n clean. Thanks Josh

13 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that you are pleased with the window and frame cleaning service you received. We appreciate you taking the time to share your positive experience!

Rated 5 out of 5 stars

1 really happy customer

Such a fantastic concept, everything is controlled by yourself and the payment method is easy and efficient.

Also done a fantastic job on the windows, never expected them to get the whites so clean in just a couple of cleans.

13 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that you found the concept fantastic and the payment method efficient. We're also glad you're pleased with how clean your windows are after our service. Thank you for your positive feedback!

Rated 4 out of 5 stars

Joshua always pleasant and helpful

Joshua always pleasant and helpful. Does a great job. Great to have a window cleaner again such a big job for someone unable to do.

13 April 2026
Unprompted review
Your Local logo

Reply from Your Local

We're glad to know that the window cleaner is pleasant and helpful and that you appreciate the great job. We appreciate you sharing your positive feedback!

Rated 5 out of 5 stars

Our window cleaner Dean Bates did an…

Our window cleaner Dean Bates did an excellent job of our shop front in Darlington. Very polite manner, he had to move some cages from outside the front but he made me aware and it was no bother. Then showed the same courtesy and attention to detail inside . Great guy, very professional.
Manager (can’t remember the exact date but was recent)

30 March 2026
Unprompted review
Your Local logo

Reply from Your Local

We're happy to hear that the service provided was excellent. We appreciate you mentioning the attention to detail and professional manner displayed. Thank you for your positive feedback!

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