I was able to QUICKLY get through to an Oncourse Home Solutions associate (Chris) who EFFICIENTLY and PROMPTLY took care of setting up with a local plumber. I was able to understand Chris, and he, al... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We noticed a pipe with small pinhole leaks in our basement, not an emergency situation, but something that needed attention. We placed a call to Oncourse on Thursday morning. The service call was con... See more
Company replied
Freddy Mendoza and his associate were wonderful. The repair of my washing machine was quick and clean. I was very impressed with Freddy. My machine doesn't grind anymore and goes through its cycles as... See more
Company replied
The fact that the original appointment was move back a month in itself is amazing. And that the tech was able to service AC and Generator as well is also amazing. The tech keeps your informed as to th... See more
Company replied
Company details
- Home Insurance Agency
- Air Conditioning Repair Service
- Appliance Repair Service
- Boiler and Heating Service
- Plumber
Written by the company
At Oncourse Home Solutions, we are a people-centric organization serving 1.4+ million customers across the U.S. A leader in the U.S. home warranty and home repair service industries, our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all.
Contact info
1415 W Diehl Rd. Ste 270, 60563, Naperville, United States
- 1-888-801-5057
- awr.customersupport@oncoursehome.com
- yourhomesolutions.com
4.4
Excellent
299 reviews
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Nicor home service plan is not worth…
Nicor home service plan is not worth the expense or the difficulty in coordinating service.
21 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. We would like to work with you to bring this matter to resolution. We are unable to locate your account or claim and need some additional information from you so that we can assist in getting this resolved. Will you please email us at customerserviceinquiries@oncoursehome.com and a member of our Help Desk team will reach out directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
The service was great and the…
The service was great and the technician identified out problem.
6 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Customer service is professional and…
Customer service is professional and prompt. They contacted the contractor immediately. Contractor is reliable, capable and kind.
22 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Great service & efficient
When calling they customer service set up quickly and within a day service calls to come out & fix with no problem. Had your service for over 5 yrs or so
29 March 2026
Unprompted review
Reply from Oncourse Home Solutions
Thank you for being with us over the years – we truly appreciate it. Knowing our service continues to earn your trust is the best compliment we could receive. With over 1.9 million homeowners protected and over three decades of experience, we’re committed to being there whenever you need us. We look forward to continuing to support your home.
Claim was opened without any hassles…
Claim was opened without any hassles and contractor (Plumber) was scheduled and arrived the next day. Was very satisfied with the service was professional and timely. Would recommend Oncourse better to have the insurance and not need it than to need it and not have it.
13 March 2026
Unprompted review
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Raol was very professional and did the…
Raol was very professional and did the work in a timely manner.
21 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
They called when they said they would
They called when they said they would. They called the next morning to say they were on their way. They showed up on time and provided quick and efficient service!
15 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
QUICK and EFFICIENT
I was able to QUICKLY get through to an Oncourse Home Solutions associate (Chris) who EFFICIENTLY and PROMPTLY took care of setting up with a local plumber. I was able to understand Chris, and he, also, informed me of some other protection plans offered. Within 30 minutes my appointment was set up.
6 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Kitchen pipe leak repair
We had a pipe leak in a wall behind the kitchen sink. Brandon from Oncourse came out to repair the leak after access was obtained. Brandon came when expected, was very efficient and got the job done timely. We were grateful to get our kitchen sink back.
13 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.
Great experience
The technician was great and the customer service was exemplary.
13 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Garbage Disposal
Juan wa timely, efficient, courteous, respectful, knowledgeable with the ability and willingness to share information regarding necessary repairs
1 April 2026
Unprompted review
Reply from Oncourse Home Solutions
We’re delighted to hear everything went smoothly for you! Our goal is to make home repairs as simple as possible - from scheduling and permits to sending a trusted local pro when you need one. Thank you for sharing your experience!
Horrible service
The tech showed up to diagnose the problem. Disconnected the transformer from the furnace and did not reconnect it before leaving. He showed made things worse and left. Then lied and said he never disconnected wiring. I saw him with my own eyes which is despicable.
3 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. A member of our Help Desk team will be reaching out to you directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.
Technician was polite and explained…
Technician was polite and explained what he did and what to expect.
Furnace is now working again.
2 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.
Freddy Mendoza and his associate were great.
Freddy Mendoza and his associate were wonderful. The repair of my washing machine was quick and clean. I was very impressed with Freddy. My machine doesn't grind anymore and goes through its cycles as needed. It was grinding loudly and sounded like it was short-circuiting. It stopped working and didn't complete the spin-and-drain cycle. All Pro did a great job.
23 March 2026
Unprompted review
Reply from Oncourse Home Solutions
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
The fact that the original appointment…
The fact that the original appointment was move back a month in itself is amazing. And that the tech was able to service AC and Generator as well is also amazing. The tech keeps your informed as to the planned work and answers any questions you have. Professional, knowledgeable, friendly just a wonderful experience. Thanks Mitch.
31 March 2026
Unprompted review
Reply from Oncourse Home Solutions
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
We had a complicated interior gas line…
We had a complicated interior gas line issue that ended up needing three separate appointments to resolve, each needing a new claim #.
There were no issues at all with the claim process(es), and Oncourse followed-up each time to insure appointments were scheduled with a local service provider.
Oncourse met their obligation to pay as contracted, and none of the appointments cost me anything out-of-pocket.
1 April 2026
Unprompted review
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
They were upfront about prices and…
They were upfront about prices and rating. Seemed knowledgeable. Prices was great. Installation was on time and skilled.
30 March 2026
Unprompted review
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Timely, efficiant service
Alex was awesome. He arrived on time and completed the install quickly and thoroughly, making sure all work was done perfectly. Very knowledgeable and capable to work within the space to make sure that the system was up and running. Excellent work!
30 March 2026
Unprompted review
Reply from Oncourse Home Solutions
Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 1.9 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.
The technician was so good at his job
The technician was so good at his job, he knew what the problem was. So polite and very helpful. We really enjoyed Joseph MacDonald from Service Professor. Really enjoyed him.
31 March 2026
Unprompted review
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Great Service
Excellent timing and the problem was fixed promptly. The staff were knowledgeable, pleasant, trustworthy, and respectful. They worked quickly and cleanly, providing overall great service. Thank you!
16 March 2026
Unprompted review
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
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